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Customer Testimonials
Ease of experience. A return label included is included in case you would need a return.
good service no problems
I used the customer service chat to inquire about part availability for a bike build my local Trek store is attempting to build for me. The part was marked out of stock online but the chat advised it will be restocked on 11/4. This information was greatly appreciated as it was unknown if I could locate it somewhere else. Hopefully this information is correct as I very much want to have the bike built for me as Trek no longer makes this specific model but sells the frame set on line.
Trek is just awesome in pretty much every way a bike store can be
I own three love my bike store
Great customer service , fast safe delivery, quality products,
Fast delivery, returns accepted.
Took my bike for a quick evaluation and were able to turn around the bike very quickly and provide guidance on fixing the issue. Mike is an awesome tech by the way…
Trek Bikes customer service and support is excellent. Certainly will recommend them to anyone looking for a new bike..
Easy purchasing experience on a great bike!
Fairly competitive pricing, good quality bike, great packaging, very quick shipping, highly recommended shopping experience
Great bikes !!!!
The purchase was easy. The bikes arrived as planned. The tools were available in the boxes. It all worked well.
Very fast shipping and very reliable
Great customer service when I went to pick up the bike. Received training and guidance. Online shopping experience was smooth as well.
Smooth and simple experience.
Speed
Trek made it very easy to find the right bike for me and it arrived very well packaged.
The employees at the store were very friendly and helpful. They called when my bike arrived in store and informed me when it was ready for pick up. I ordered a kickstand and they had already installed it for me and I didn't even have to reach out to ask them to do this! How nice and efficient of them! This is my first Trek bike and I am very happy with it!
I was able to purchase what I needed and have it shipped to our local trek dealership without a shipping charge.
Always efficient and great products
After a frustrating weekend effort to use Apple Pay for an online purchase the Trek Light works fine.
Accurate information and easy transaction
Cool bikes
Great buying experience! Trek support always has the answers to my questions. I’m glad I went with Trek and my Domane. Couldn’t be happier!
Tarek, Remy and Bryan have been taken very good care of me
The ordering process was simple and easy and I got my item quickly.
Easy to speak with, attention to the customers needs. Highly knowledgeable associates.
Great services! & great customer support!
Super high quality, long battery life, and comfortable ebikes!