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Customer Testimonials
Great bikes, and excellent staff in Columbia TN! Thanks
CS representative provided a nice video solution from YouTube that answered my question/confusion!
Great staff and communication at the Trek Store in SLC.
They fixed my bike in the time they allocated an seemed genuinely interested to make sure the bike was working for me an my family.
Very informative! A good research tool.
Great quality bikes. Our local store has staff that are friendly, knowledgeable and welcoming. They don’t mind working on other brands of bikes. Always courteous and professional.
I love the design and color scheme.
Easy to use
Quick delivery
Ability to order my bike and ship to a retailer for assembly. Very smooth process.
Very accomodating! and pleasant CSRs.
Great Customer Service
Easily found what I was looking for and had it shipped to my local store for free
Great products from trek, and I Love their 30 return policy! Although I have only returned one Item, medium size shorts didn't fit. I really love my Bontrager kovee Pro wheel set!
Very lovely customer service and an easy return process!
Great customer service with Trek all around throughout the compsny.
I just love it!!! My trek speed concept is, literally, a rocket! I have won some triathlons with that bike!
Best bike in the world
Your staff actually ride bikes, have relevant experience, and can articulately answer questions.
Your phone staff are a key reason that I recommend Trek and will buy more Treks. That along with excellent engineering, manufacturing, quality, and value for money.
But remember, don’t drop the ball in any of these areas or you’ll drop right off the list!
Bikes aren’t cheap, they’re made to be ridden, and should last.
Nice and easy!
Jason Schmacher offered outstanding customer service to fix my rear Madone Aero brake issue. The incentive was great. My Trek Madone 9.2 rides like new.
Love the bike shoes and a very easy return policy.
Ordered the Trek Boone 6 online. The bike came in very quick and was easy to assemble. I LOVE this bike!! I will order again in the future.
Great price quick shipping and product was as advertised!
Great Bikes, Awesome Clothing and Accessories! Trek/ Bontrager have been my go too for all my cycling needs. Highly Recommend!
Actually, being able to shop different models
The order process and the time it took to receive the order was very efficient and quick.
It was easy. Shipped to my local dealer in no time.
Lot of information about the bikes, on accessories, could do a better job of what will fit. I added a kickstand to my Trek FX 3, did not want the adjustable style. Fortunately someone in a review stated that it fit their FX 3 perfectly.
Website is easy to navigate, great product offerings and the sale items are reasonably priced. Makes it easy to be brand loyal.
Easy all the way around!!
Thank you 😊
They had exactly the right rear carrier for my Trec bicycle. The instructions were clear and installation was within my abilities. Looks terrific
Well boxed, timely delivered. Price was reasonable. All the parts needed arrived with the carrier. High quality product.
Good sale on the bike, and shockingly fast shipping