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Customer Testimonials
What is on sales
Customer service rep was very helpful. The 30 day return policy made me feel a lot more comfortable about buying a bike online.
Found what I needed for a replacement part for my bike. It was fairly easy to use.
I absolutely love your high-quality products. I've been buying Trek products for years and have never had a bad experience.
It was easy, and offered a good selection of quality products at a good price.
BEEN A LOYAL TERK CUSTOMER FOR 40 YEARS
Easy to use and great options on delivery and returns.
The amount of detailed photos and ease of ordering was amazing! After watching hours of bike reviews and learning about components and upgradablity, Trek was an easy win. Also, really appreciated the color schemes of the bikes - makes me proud to own one.
Fast shipping, great products. Multiple Credit card charges were confusing at first due to order being shipped in split sections. But customer service did a good job explaining what was going on.
It was simple to use.
It was good. Wish the web site was more detailed about the rack I bought and returned.
Overall it was ok
First name removed
Absolutely love that I can have small parts shipped to my local shop for free.
Trekbikes has great products! Everything is 100% perfect & their products work out100% perfect for me!
The website was easy to navigate. Ordering was simple and the products were all available.
Delivery was prompt and arrived early.
Free shipping to a great bike shop
Easy website. Quick free delivery to my door.
Good place to get OEM stuff. Keep my trek a trek.
My experience has been the best and I’m having a lot of fun with my new fuel ex 7, %100 recommended
Love that you ship to my bike shop at no charge. Great quality.
You make it easy to pick up online-ordered items at close-by stores so as to avoid paying shipping. Plus, it gives the customer a chance to look around at the local store and perhaps purchase an item or two (or more) there in addition to the online-ordered package(s) they're picking up.
The people that work at the Trek store know my name when I walk in the door. Purchasing my Domane was a great experience. The bike is top quality and I love riding it!
Free shipping to the store.
It was excellent that letting us know what the status is from the order to pickup of bike. And customer service was great; knowledgeable, super friendly! We love the bike!
Personnel and Sales
Ordering was easy and shipping and shipping information were fast and informative. Love the product.
The comparison feature is very useful
Great quality frames. Matched with solid components. Prices are Prices but the bike needs to hold up.
Bike Lane is a great shop that keep the wheels rolling. Marc and the crew
Helmet fits good, received when promised.
The bikes are well presented in the photographs. Navigating the website is simple with the categories well defined.
decent value, quick delivery