Customer Testimonials

Fast shipping and employees are great to work with.

My experience was better than expected, particularly given the cost of the purchase. Typically I am skeptical of most online transactions, however this one was smooth, very straightforward and I was satisfied in the end.

Great bikes with quality builds.

The 30 day test drive was super helpful. Though I only needed to go 5 miles to know I didn't like the 1x10 gearing of the Marlin 6 Gen 2, and ordered a Marlin 5 with 2 x 8 gearing instead.

I own two bikes and cycle quite a bit. Both bikes have been reliable, and have exceeded my expectations.

Great staff and knowledge and great service orientation for customers!

My bike is awesome. The people who put it together were great and knowledgeable.

I bought a pre-owned bike online. Bike was exactly as described, but missing pedals. Spoke with customer service and they had them shipped next day to me. Absolute pleasure to work with. And I LOVE my Powerfly 7!!! Highly recommend!

I buy cycling accessories at trek bikes online.

Accruate product description, easy to navigate... constantly presenting the news and innovation

Great vib and amazing knowledge. I love the team at the Saugus shop.

Great website! Great deal on the Rail 7 Gen 3 electric mountain bike that is just absolutely awesome! I kind of fell off of mountain biking the last few years, but with this thing I can't stop thinking about where/when to go next.

Craig and Amy in the Highland Park Dallas location are the super helpful and made me excited to get started!!!

You had the part I wanted and my order was shipped quickly.

great products and price

Other than shipping delays, a seamless process that provided the exact size and preferred equipment that I was looking for! Thanks, Trek

The experience was seamless and great. I ordered my bicycle online on a Tuesday afternoon and it was delivered to my bike shop the following Thursday. My shop had it ready for me to pickup by Friday noon and I had a lovely ride that very afternoon, just 3 days after ordering.

Wanted to upgrade 2016 trek fx 7.4. trek .com had a preowned “Red Barn” 2024 trek fx4 sport discounted.
Fast deliver to doorstep. Took to local trek shop. They helped me assemble and fitted.
Purchased trek speedometer, mirror and maintenance plan. Ride 5-6 days week and
Love the bike!

Great service from Trek. Previously bought an item that didn’t work out for us and was provided exceptional service with our return. Our recent purchase was entirely as a result of their great service.

Wide variety of bikes, prices are generally high but the sales are good.

Great customer service. Best in the business. Exceeded my expectations.

Great products and quick service.

Easy to use and prompt shipping.

I love the bike. Shipping was fast

I like to be able to buy trek apparel

Excellent customer service.

My local trek store was extremely helpful and got my bike built quickly and made sure that I had everything I need. Thank you!

The process was easy and the order was accurate. The website was informative. I had some confusion and called in and the representative was friendly, upbeat and well informed. Thank you for being awesome!

Easy

Great service and communication. Not to mention that my bike is awesome.