Customer Testimonials

I bought the wrong part online for my new bike I returned to the local Trek bike shop so I did not have to worry about shipping it back..

30 day no question warranty rocks! A
Smidge of relief in Biden’s clown show!

Got exactly what I ordered in a timely manner and am very satisfied with my purchase!

Convenience of online shopping and ship to home or pick up at store. For better selection, minding that you already know sizes for Trek or Bontrager clothing. Good excuse to drop by the Trek store and browse around!

You guys make it easy. Back.in the day, I would go to the Trek shop to anything for my trek ,plus I'd would stay for hours to find out whats new going on with the company.

Great!

I love Trek. Really that simple.

Easy bike purchasing experience online. shipped fast to my house. Loved the fact it is part of a corporate sustainability project.

Easy to order, great communication from the shop when item arrives.

Great service, friendly staff

Trek warranty and customer service are above and beyond. I use a local Trek store in Roswell, Ga and the manager (Todd) and his team are phenomenal!!!
I love my new Trek Fuel EXe!!! Best bike ever!!!

Very easy to get information and buy what I need.

The sales people were very helpful and knowledgeable. Answered all of our questions. That helped make up our minds to buy.

Reliable, fast and the quality of the products.

Sale price was better than in store price with same warranty and service.

Appreciated the free shipping to my local Trek dealer.

Shipped quick!

Fast shipping and orders filled correctly and completely.

Easy and simple. Thanks for a great product

Trek stuff is just very good stuff!

I had an issue with part of my order and Tiffany Duffield, the customer service rep, I spoke with was awesome. She had my replacement out immediately and I got it the next day, that in and of itself was amazing. But she also took the time to find out my opinion of the product and asked if there were anything I would like to see Trek offer. I can't stress enough how important it is to speak to a live person. And Tiffany was outstanding! Thank you for making my bike riding a little more comfortable

Quick and easy to pick up at lbs.

It was easy to make my purchase. Free delivery to my local shop was a nice addition.

Easy. The bike is set-up by a licensed Trek bicycle shop. Trek bikes are a great bike, & my family is very happy with the purchases. (1-Roscoe 7, & 2-Marlin 5’s)

I was given a trek bike over 10 years ago. I loved it so much. It was easy to ride and comfortable. I recently purchased an Electra and am just as pleased with it.

Pretty fast delivery

Quick delivery of the parts I ordered.

Easy to order online and delivery to my local store was quick!

It was easy to order a pre designed package for a bike. But does not easily identify that parts can and will be substituted after purchase. I purchased a marlin 5 with disc break system, but the item I ordered had one description and what I received was from another manufacturer, and as you can guess the lessor brand was what I got. Not big deal for me because I am new to riding, but can be an issue when you are paying for something as described in website and get something different, yes they stop the bike yes they are brakes, but they are not what was ordered and the whole reason their is differences in brands is that some are better than others. Wish companies would be more honest about what they do and sale, I guess I am old and value honesty over a buck or two. Other than that it's a nice bike, the pickup experience was nice also. I would recommend with the knowledge of returning anything that was different then what you ordered.

Plain and simple! Easy to find what you are looking for!

Trek offers great products at competitive prices.