Customer Testimonials

Fast and quality of products

Family time biking

We love the townies and the quality accessories!
We are very happy with the customer assistance we received from Mary Burke she understood our needs and made things streamline.
Thank you to all staff!

Wayne and Danette
Burnsville Mn

Question, do you pack the bearings in the hub of your wheels before shipping them out? Or should I do this when it arrives?

I love my Trek Stache 7!
Been shredding my local trails for several years now and my Stache has taken everything I have tossed at it.
It’s such a fun bike!

I have had a couple warranty claims that Trek covered my 100%.

I just purchased some replacement tires that shipped really quick!

Looking to go full suspension soon.
Got my eye on a Top Fuel XT.

I can say I am a Trek fanboy.

Easy to navigate with all information needed

Very friendly and knowledgeable staff

Very professional, timely communication and follow up. Website is well laid out and very informative. It looks clean and easy to follow. Appreciate not being bombarded with excessive pop ups. Also appreciate product comparisons. Would like to see clarification on the year/age of products. Not always sure I'm looking at most current product.

I needed a specific part for my Trek Domane SL5 and was able to get the information from the representative on the live chat. When I ordered the part, it came very promptly and was the correct one needed for my bike. Satisfied with my experience.

We like the bikes. Between trek and Electra we have four in our family now. The service has been great and buying parts from the store and from trek.com is an easy.

Extremely high quality product!

Trek has great products and very friendly staff from the stores to the Trek Travel program. I love the way they are involved in the community with the MS150 in TX. The local bike store is a premium experience with top-quality products. This company is setting a new standard for all-inclusive offerings from bikes to accessories and premium travel options using your bike.

Great quality and reasonable price.

Great quality and store assistance

Great products. Great service. Wide range of bikes for differing riding styles.

Easy to order, quick delivery and assembly by local bike shop, great bikes

My item was delivered to a local bike shop. I was notified when it was available and pick up was simple.

a little expensive but great products

Quick shipping easy returns

Great Job Hooksett Trek Crew

Easy to navigate, free shipping

I own and love my Trek Domane 5.1 Road bike. I just purchased a new Trek FX1 Disc Hybrid and a pair of cycling shoes. I love the bike, it rides great. The shoes are comfortable and true to size. Loving Trek

Easy to find what I need. Folks at the store are customer focused and friendly.

Love their bikes, whether you are an avid cyclist or a grandpa like me, their technology is dependable and comfortable.

I found my model at a bike rental in Door County and have enjoyed it for years.

Quality products!
Easy to order with free shipping to store.
Timely arrival.

Quality of service and products.

I had an incident with the retailer. The purchase with you was very good but I had to make several trips to the retailer to get my products delivered.

Easy process. Pickup to dealer was easy enough. Good people at your vendors 🤙🏼

Amazing customer service and ordering. Wonderful bikes with cutting edge technology, however the price points are way over the top. I know that Trek can become leaner and solve cost problems and transfer those saving to loyal Trek loves. Thanks

One the Saratoga Trek store and staff have really good customer service and knowledge to fit you in the right bike for your needs.

Trek bikes have many quality options and price points to choose from.