Customer Testimonials

I was kept updated on the status of my order. The local shop was very friendly and helpful with assembly and delivery.

Good quality and value helmets.

Products are good. Returns have not been an issue. Unfortunately European sizes dont match up very well.
Maybe some items could be marked as Euro size. Ex. XL was way small on an average size male.

Everything went extremely smooth . Take 3 day for delivery even with a holiday weekend. The bike came packaged with great detail.

Trek in Franklin Tennesse has an amazing portfolio of every kind of bike or E-bike on the market. Have known many of the staff for more than 2 years. Their products and service are of the highest quality. I have total confidence in Trek Franklin.

High quality, thoughtfully engineered/designed products…excellent value for the price!

Great bike! In love!

Quick delivery to our local shop (Bike Dr. Arnold, MD) - very good pick-up experience at Bike Dr. Great vendor - and I'm originally from Wisconsin - happy to support Trek. Keep up the great work!

Great customer service, even though bike arrived damaged they did a great job helping me through the process. I ended up buying a similar bike locally at a Trek store because the experience was so pleasant

Product delivered on time, returns easy.

I was able to order the rack I was looking for and have it delivered to my local bike shop for pick up. Fast service and clear updates about my order!

Easy smooth and comfortable. The only problem I had was the size chart. I followed all the directions and still ordered the wrong size bike. The trek bike shop in Pontiac helped me get into the right size, much appreciated.

ordered bike rack on line. Lowest price anywhere, quick delivery!

Electra Townie bikes are great.

I purchased the Verve3 and am completely happy. It is exactly what i wanted in a smooth functioning upright ride around town and some distance beyond.

The customer support was great

Bike and gear I purchased were delivered fast.

Prompt delivery after ordering on line. Store personnel were very helpful when picking up the bise

Friendly and knowledgeable staff

I needed. You had it. It was sent quickly. Exactly what I needed.
gk

Easy to use

First, Gene at Trek bicycle shop on Ft Lowell Rd in Tucson is the sole reason my wife and I purchased Trek bicycles.
Trek online has been a great tool to make purchases as we made our decisions after visiting the store and getting all the facts from Gene and the Trek Tucson team.

Good bikes

Always good experience I own 2 treks myself

Service is great!

My Trek bike was delivered to my local Trek store 2 days after I placed the order. Assembled on the 3rd day and I took possession on the 4th. Can’t beat that service!!
Name removed

Good service; fast delivery.

I like everything about it!
This is my second Trek bicycle (2020 Powerfly 5), have over 10000 miles on it with no problems so far, what else can I expect from a good brand?
Beautiful design, well made, durable & reliable bikes. So, can’t think about any other brand!
Just hope that you will continue to put Bosch systems on your ebikes which is the most innovative, most reliable & the best system that I’ve seen.
Waiting for release of 2025 model to buy one.

Joe at the Roseville CA store is a hard working answer accommodating guy!

World-class bikes and superior suppprt!!