Customer Testimonials

The staff is friendly and accomodating. The products are pure quality. The 30 day unconditional quarantee is wonderful. i made good use of it I must say but $20,000 in purchases later I am a happy consurmer. I also love the redbarn refresh. I was able to purchase a level of bike that I would otherwise not be able to afford. Keep up the great work Trek. I 'll be back again.

The instructions and providing all of the tools made assembly of the bike seamless. Get packaging and marketing collateral!

Impressed with the shipping packaging and ease of assembly. Wonderful marketing and just an overall wonderful experience.

I have had great service and experiences with Trek bikes and bike shops. Everyone I meet is helpful and willing to explain any questions I might have.

So easy to order and get it sent to a local dealer for assembly and pick up. Made life much easier! I would have ordered from the local dealer, as they did not have the bike I wanted in stock, but I wasn't sure if I would get the sale price through them.

I absolutely love my Trek bike. Its not only a beautiful & sleeker design but it's light weight & easy to handle.

My daughter and I were looking for a fun, outdoor, fitness based activity to do together, and cycling was a logical choice. We were looking for fitness / hybrid style bikes that could excel on both paved and hard pack trails. After doing some research, comparing brands and specific models, the Trek Dual Sport lineup was our final choice. We love our Trek Dual Sport bikes, and I love spending quality time with my daughter on the trails. Thank you Trek for these outstanding bikes!!

the Cary Trek store facility is 1st class, has an abundant inventory, has attentive sales and an experienced competent tech who had my new bike assembled and ready to go!

Ordering online and receiving the bike (from the bike shop) was smooth and easy. The bike is great, except for its tendency to shift the wireless electric gears on its own a few times. Maybe a loose electrical connection somewhere?

The Style,Variety and availability are by far the best! I have enjoyed riding Trek bikes for 35 years!

Knowledgeable and professional people.

Great team!

First Trek was a 1997 Dry Blue Ice Y-11; I still have it and it still rides well! Need not say anything else…

Got the right product at a fair price and shipped right to my door

Customer service was very helpful and friendly.

Opted for pick up in store.

The folks at the Katy, Texas Katy Freeway store are always so helpful and friendly.

And I always get props when I tell them my Trek ride is a 1978 412! :)

We are in temporary housing right now, so all my ride stuff is in storage. Can't wait to get back out on the road!!!

Easy to use; great items; good prices. Love my Trek Bikes!

Love the style, quality, and the friendly service that we receive at our local trek bike shop. As a competitive triathlete, also like the fact that we can find a Trek shop in virtually every city we have raced at for quick service/repairs.

Great customer service. Very prompt and exceeded my expectations!

Plenty of info, good return policy.

Knowledgeable and helpful. Also work hard to do work promptly and make clear what is wrong. Friendly also and have more stock in store than other shops.

Great

Fast and easy!

I haven't used the bike yet, but I appreciate the packaging and the quality so far.

I discovered a great deal on a Project One bike I had been considering on the Red Barn portion of the site. Ordering process was simple and easy.

1. I could actually call and talk to a human being.
2. The human being was very responsive in attempting to solve my problem and Trek shipped a part to replace the defective one originally sent.
3. When that part was also found to be defective, my money was refunded.

Unfortunately, I still do not have a working part!

Excellent product

Free pickup at local trek store

easy product selection, ordering process. One suggestion: specific product description (i.e., in this case: compatibility with specific handle bars)/installation guidance wasn't included. While this particular part was relatively easy to install myself (with a few suggestions by the dealer when I picked up the part), a couple of comments, instructions would have been helpful

This experience was very positive. Bike came exactly as described. Shipped well and had tools and instructions for assembly. Took a hour to be ready to ride. Bike is great. I made some fitting adjustments for me and that is all. The only thing I would recommend is to call out non-original parts since those choices tend to be rider-specific I think they make swapping them out again more likely. Overall very pleased with my purchase .