Customer Testimonials

Ease of ordering

10/10 experience

The bike is everything I expected and more. The shipping and assembly went smoothly. My only complaint is the bike does not come with a dedicated user manual. For example, I have no idea how to use/charge the Di2 system. It would be helpful to be directed to a video or something for instructions on the bike.

Bike mechanic Ben was wonderful in diagnosing and fixing an irksome problem with my bike. Service was excellent.

Eric Campbell was very helpful.

The bike was delivered two days later than the stated delivery date. Other than that, it all went well. My bike shop was very pleased with the way the bike was packed and was able to quickly assemble it for me. I wish I could've had it shipped directly to the shop instead of having to load it into my car and bring it to them.

Packaging was genius. Assembly was completely easy and straightforward. Chat support was immediately helpful.

A great community of bike athletes. Great value even at the medium level bikes. Current technology affordable.

Fast delivery and good prices.

Quick shipping for items!

Everything about my experience was wonderful! The online ordering process was quick and easy, and my bike arrived at the store in about a day. The people at the store nice and helpful, and the bike itself is great! A+ experience!

The bike that I ordered generally met my expectations, in both appearance and condition. It is the equivalent of buying a certified used car from a luxury brand. Could have saved money from a private seller but it would not have the frame warranty that comes from Trek. The shipping package, tools provided and instructions to put it together are first class. The torque tools provided is a world-class touch, and eliminates the risk of damaging the carbon fiber due to over torquing. Areas where I was not fully satisfied: The bar tape should have been changed, it was wrapped wrong and was peeling - a small cost to Trek and a big satisfier for the next owner. The chain was not properly lubricated. It was making noise and it required additional lubrication.

The 30 day trial period and full satisfaction guarantee eliminates the risk of buying the second hand bike.

ALWAYS friendly, attentive and helpful. Excellent customer service.

Easy!

Everything!

great pricing, fast processing and excellent free 2 day LTL shipping to home.

Great bikes and services. Great local dealer network

next time you should toss a free sticker in there, but eveything was great.

Fantastic experience from riding the bike in store to purchasing a used bike through redbarn refresh.

They are easy to ride. They are fun and they go a very long way on a charge

Online ease of use
HQ pictures
Options to compare bikes
Detailed fit and finish

love the bike, well made, great components, looks great

Easy to order online.

Great recommendation and fit.

Exact product I wanted for a real function

I purchased a pre-owned bike which thanks to the video was very easy to put together, even for someone with very little biking experience (who is also disabled). The bike arrived in excellent condition m and was very well packed up and secure. I love that it came with a free service at a bike store after 50 miles, and a lot of useful information. The quality of the bike is exceptional, and the price was fantastic.

quick and easy

Every transaction with Trek is always flawless. Fast shipping, great packaging (for such an oddly shaped product), super simple instructions and great accessories (I mean, free torque wrenches... Need I say more?).

Best quality for the money, hands down.

Dio, Connor and team are the very best.

Very helpful