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Customer Testimonials
Mary B with customer service was excellent !
I have bought Trek bikes for over 20 years, and have always been happy. Having a zero mailing cost online option was very helpful.
Fast shipping and good notification thru text message
Thank you very much. Items are good quality and shipping was quick.
On time delivery. Excellent! Great Product at a great price!
Very easy interface and quick shipping
good product
Ease of ordering, product quality, and customer support!
Good selection and ships quickly
customer service
Customer service is able to assist in answering questions about bike components I am interested in to transform an already awesome bike to smooth as silk.
Great ordering experience. Top notch customer service!
Awesome price for pre owned. Bike was all but assembled.
Quality bike that rides easy
To me the bests bikes on the market
The Red Band purchase experience was phenomenal. I got an amazing and practically new bike for essentially half price. Quick and easy assembly, ready to ride in less than an hour from arrival.
Accurate and easy
Received a beautiful bike was super easy to assemble and all tools needed were supplied. Fast and easy.
Kind, quick service with good quality products
Very easy process
The salespeople were wonderful and very helpful working with me to pick out my Checkpoint bike and outfitting it.
Super fast shipping and few that have tubular cyclocross tires in stock. Much needed for my race this weekend after a flat last weekend.
Good selection and fast delivery
Efficient and fast! Quality products.
The ordering process was phenomenal from start to finish. The bike arrived only a few days after I placed the order. Unfortunately the fit was not right so I had to return it. The return process was extremely easy and I received the refund promptly. Will continue shopping Red Barn Refresh.
I bought my ebike as preowned through Red Barn Refresh. The overall experience was quite good with only a couple of minor issues. There was a small paint chip in the top bar that wasn’t noted and the bottle cage had one cross threaded mount that required a tap to fix. This was a used bike so I wasn’t expecting perfection, especially since I saved quite a lot of money. The bike arrived in excellent condition and the documentation was certainly above average. If anything, Trek may over-document the entire procedure and use of the bike. The only installation requirements were the front wheel, mounting the handlebars and adding the pedals. A coupon was included for a free service within the first year.
Easy to exchange helmet sizes. Thank you!!
The accessories are well designed. The bike handles great, it feels solid when riding fast.
I needed a new tire. The chat option was quick and easy to get the exact model for my bike. The associate at the Trek store was super helpful.
The shop in Tuscaloosa is very knowledgeable and courteous, but I like ordering from site when working maintenance jobs myself. I had the shop put Pirellis on my Emonda. And I ordered AW3s for my Domane which I will install if the current AW3s ever wear out. Currently 2200 miles on those.