- Phone: 920-478-2191
- Visit Website
Customer Testimonials
Trek in south Lamar Austin and the location at Bee Cave are great
Trek bikes have been a staple in my life, and my family’s life for many years. They have been reliable and affordable as kids progressed and grew and have always fit the need whether cruising paths or crushing trails!
Very easy to order directly from Trek. Order updates, shipping, and delivery information was accurate and timely. Only thing I wondered about is whether ordering direct was bad for my local dealer... dealer said they made no money on direct orders? If that is the case I would be reluctant to order direct again... I like my local retailer and want them to stay in business for service and support.
I really like the abundance of inventory and willingness to work with me on pricing
Quality of the products
Free, fast shipping to local Trek store, or other local bicycle shop handling Trek products.
Great customer service! It pays to buy directly from Trek, and use the feature to have your products delivered to your local dealer.
The price was great and the cycling shoes fit me better than many I had tried on.
Excellent service.
The online ordering experience was clear and simple.
The bike arrived at my local shop very quickly.
The local shop had it setup for me to receive the day they got it.
Easy, simple ordering. Ability to search shops in the area for what i needed.
Informative and easy!
Wide selection of spare parts & tools with free delivery to local bike shop.
Just as described, fast shipping
it was easy to order and get your bike at the bike store
Easily search for parts and order items that I need it for my bike and free shipping to my Trek Store.
It was easy and the items arrived quickly.
great service fast delivery
The whole process was great. Customer service was very helpful. I would definitely order another bike from trek.
Quick and easy ordering. Packages arrive on time. I can depend on the quality of items I choose to buy.
Fast and quality of products
Family time biking
We love the townies and the quality accessories!
We are very happy with the customer assistance we received from Mary Burke she understood our needs and made things streamline.
Thank you to all staff!
Wayne and Danette
Burnsville Mn
Question, do you pack the bearings in the hub of your wheels before shipping them out? Or should I do this when it arrives?
I love my Trek Stache 7!
Been shredding my local trails for several years now and my Stache has taken everything I have tossed at it.
It’s such a fun bike!
I have had a couple warranty claims that Trek covered my 100%.
I just purchased some replacement tires that shipped really quick!
Looking to go full suspension soon.
Got my eye on a Top Fuel XT.
I can say I am a Trek fanboy.
Easy to navigate with all information needed
Very friendly and knowledgeable staff
Very professional, timely communication and follow up. Website is well laid out and very informative. It looks clean and easy to follow. Appreciate not being bombarded with excessive pop ups. Also appreciate product comparisons. Would like to see clarification on the year/age of products. Not always sure I'm looking at most current product.
I needed a specific part for my Trek Domane SL5 and was able to get the information from the representative on the live chat. When I ordered the part, it came very promptly and was the correct one needed for my bike. Satisfied with my experience.
Quick service, good pricing, and a good catalog of parts. Ship to store is great. Keeping catalogs of old bikes for reference (dimensions, specs) is helpful in fitting parts, sizing, etc. The stores where I pick up parts or get service, both the Beaver, PA, and McMurray, PA stores, are great. (no experience with other stores)