Customer Testimonials

I was very satisfied with the service and how quickly my items were received.

Fast ship!

The service and attitude

My husband and I both love our biking shorts and bib-- so comfortable! Just did a 50 mile ride and they were amazing.

The customer service was outstanding. We truly enjoy our Trek bikes and would highly recommend doing business with such a great company. It’s rare to find a company in this day and age that values customer service and the satisfaction of the customer. It is very refreshing.

Rob I.

The entire on-line order, shipment to dealer, assembly, and customer delivery process was straightforward and painless. I couldn't be more satisfied!

All my past bikes have been Trek. Four years ago I suffered a TBI and had to learn to walk again. After 4 years my balance is still not what it was. I was unable to ride my Trek bike alone. We connected with Jimmy at Wildside and he suggested the Townie. We also discussed adding training wheels, which we did. Now I’m riding the Townie on our long driveway until I’m comfortable taking the training wheels off. To date, the experience has been awesome!

Great service. Friendly staff. Omar is the bomb.

Good products and timely service

Great selection. Wonderful website with information about bikes. Really friendly welcoming customer service at Olympia East, WA. Super sales!

So easy

Everything was very straightforward. The item I purchased shipped promptly. It meets my expectations. No complaints. 10/10.

Quick and easy Shopping .

service

Always straightforward, quick, and painless

Ease of ordering. Delivery through authorized dealer network made it a very positive experience.

My order was completed correctly and products were great.

Always satisfied with trek

Simple and easy to use to see the products.. I’m have purchased 6- treks bicycles my oldest being a 1994 Single Tack 970 which I use today still! And my newest 2022 Trek Verve 3 men’s that I just purchased April 2024 new from Bikekraft in Grants Pass Oregon .. Regards, Dale B.

Bike sales technician did a great job listening to me and hearing what I wanted out of the bike. Gave me a couple options, not pushy on the sale side, and set me up for a test ride on two separate bikes. I got $100 credit for my old bike which went towards store credit for my new bike. How bought the FX3. Love it so far.

The quality of the bike.

Site is easy for me to navigate and order parts.

I love the atmosphere inside trek at zintel canyon, ive had nothing but great experiences in their store and ive made it my go-to spot for any mountain bike needs. Between the crappy service at REI and scotts cycles i've been won over at Trek, couldn't be happier 🤙

Excellent customer service

I love my new Townie Go!

I liked the simplicity of ordering and having my bike built and ready to be picked up nearby.

Alex in the Redmond store went above and beyond to help me get the right bike.

I called the store with concern that the bike I purchased online would not be the right size. He helped me find the right bike, returned the original purchase, ordered the new bike, and did not charge me until I arrived at the store.

Everything worked out very well. The bike is great.

Part was easily found by local dealer who actually said to buy online to save money which was great and he also ordered some for the store being the axel was a common item to need. Items arrived quick and work great!

Well price well specs

Great product