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Customer Testimonials
- helpful staff at local shop -- put in a warranty ticket for bike
- mechanic installed new crank arm (power meter) while I waited
- well organized store.
- website easy to navigate
Highly recommended helmet with a great guarantee from a trusted company.
Easy to use and your help chats are really helpful!
Easy to navigate and the sale items .
Huge inventory of quality products. Unbeatable
turn around time in your shipping department. Packaging
that is environmentally sound and protective. A company ethos of riders helping riders with an authentic understanding of the needs of your customers.
Easy. Clear. Fast. Accurate. Delivery to a store near me works great.
buena experienca rapido envio
affordable online price, with a free visit or two to my local trek dealer to get the bike tuned for the road!
Great sales and service.
The Red Barn has a very good selection of used bikes in great condition with some outstanding prices! Whether new or used the site offers an exceptional way to compare the Trek models.
Great web design! Everything bike or part is easy to find and also easy to purchase for delivery.
I love trek!!
Very easy to get a warranty processed.
Reliable Quality
Fast, smooth and well priced
Solid professional experience from beginning to end.
I looked at all options. I’m 6’3” and needed a xl 29er. This powerfly is awesome. I have great confidence in the Bosh motor and battery system.
As a trade in thru the red barn it made the bike affordable. The little things make a big difference. I knew going in that peddles were not included. I purchased new ones. When I went to install them I realized I needed new washers. Trek included a packet with new ones. Little things make a big difference.
New tires looks like a new chain. Everything is right and tight.
This is just a beautiful bike. So happy.
First name removed
I bought a 2023 fuel ex gen 6 from the pre owned bikes on your website. The bike arrived in 3 days. The packing of the bike was impressive!! The condition of the bike was like new. I was very happy.with this purchase. I bought this bike to go along with my 2023 Fuel Exe which I purchased from my local trek dealer in Columbia md. Very happy with that experience too and the bike is incredible!!
Thank you Trek!
Delivered in great condition with very clear, easy instructions for assembly.
The ordering process was seamless and very easy. The communication and updates were great.
Makes shopping for a bike easy and it’s delivered right to my house.
Quality products and excellent live human telephone support.
Site is well organized and informative.
The Trek team is impressive. Jarvis helped me at the Pensacola store. I am new to cycling, but I left the store with several tips. I love my bike and the way everyone guided me. I am so anxious to start this journey knowing that Trek Pensacola has everything I need! Thank you!
Customer service has been excellent. My bike is absolutely wonderful! It rides smoothly and almost effortlessly. You can also ride without using the pedal assist if you want more of a workout.
Everything was great
Easy peasy
Trek quickly replaced my defective frame so I could get back to my cross country tour. 😊
I love my bike its perfect for me … fast shipping and the store assembled quick for me and tuned it up to be perfect so overall everything was great 👍
I purchased a Powerfly FS4 Gen 2 because I wanted an electric mountain bike, but I didn't want to spend too much money because I am a casual rider. The Powerfly FS 4 seemed to fit my needs very well. However, I am not a fan of the 29 inch tires. Its my first bike with 29s and I may just need to get used to them. The real problem I have with this bike is the suspension. I hate the shocks. I cannot get the required amount of air into the rear shock. They pump that came with this bike quit working after I aired up the front forks. Trek sent me a replacement and it will not build the required amount of air pressure. I need ~230 psi and I can't get over ~150. I may have a bad shock. I am considering returning this bike. If I had done the proper research and realized it had this fork/shock setup I would not have purchased it. I have enjoyed riding it but I know that it is not set up the way that it is supposed to be and if I can get is set up correctly then it will be more enjoyable. I will check with my local Trek dealer to see if they can get the suspension set up for me before I decide to return it.
Chris was outstanding. He was never rushed and helped immensely. Great service and very helpful with my initial question and follow up inquiries. Always positive experience with Trek.