Customer Testimonials

A variety of options to shop and the ease of web design.

Trek Bike online site works well.

Complaint is I ordered 4 TREK Voda water bottles (clear with Trek logo) for shipping to local store for pick-up. Store called when they arrived, I showed up, opened the box in the store and ALL four were marred, scratched or somehow damaged either at the warehouse or in transit, so I did not accept any of the four. The store issued a full refund and told me to just order four more on the website, which I did. Now waiting for those to arrive at the local store and will drive back there AGAIN to fully inspect what should be brand new, spotless water bottles without scratches and damage. If they are ok, I will accept them. If any of them are again scratched or damaged, they will be returned for a full refund and I will shop for water bottles at Specialized.com or thefeed.com.

Disappointed in the quality control on this simple order so far.

Went to Bethany, DE store to purchase Verve2 on sale. Bike already sold that morning. but employee noted that model available online. Went online right away, ordered bike and had shipped to Bethany store for pickup. Like that I didn't have to pay sales tax since picked up in Delaware and bike was delivered and ready for pickup earlier than estimated at time order placed.

Experience was great. Walked in and the bike was ready

Simple. Easy. Painless.

Customer service is fantastic and dealers are everywhere

It was easy online and everything worked out great in a speedy fashion.

Very happy about my in-store pickup.

It was great and actually the AI service was very helpful online. Every bit of information AI gave me. I then had spoke to someone who worked at Trek, and they gave me the same information along with their input/advice. I would totally recommend Trek; I love my bike!

Ordered and got part fairly quick.

Customer service

Quality build
Excellent return policy
Higher prices, but better parts
Many local shops to help with repairs or building the bike from online order

Quick response, fast delivery, friendly costumer service.

Is amazing, fast , right parts and good price.

Assembly was super easy. Bike looks and rides great

Employees knowledgeable in the merchandise with a low pressure selling approach and helpful attitude. It’s also helps that the bikes are a top quality product making the decision to buy one that much easier.

Great selection of helmets. More colors than our local Trek dealers.

The bike was shipped tome with no issue at all. Assembly took less than 45 minutes and the bike was ready to roll. I am pleased with quality of the new bike

The product and customer service.

Shipped free, easy to assemble, price was very good. Easy to add accessories to.

Tiffany Duffield was very helpful and thorough helping me purchase my new bike. It was some of the best customer service I've experienced!

Everything was super easy. And very fast.

Bikes are good quality. Local bike shop (RVE Fairport NY) are outstanding before and after the sale.

I loved the entire Red Barn Refresh experience. With back problems in the past I was nervous to spend a lot on a bike to try cycling. Red Barn Refresh allowed me to get into cycling at a low cost and give it a try.

The professional help and information that I received in selecting the perfect bicycle for me from Bob’s Bicycle Shop in Fort Walton Beach, FL.

Fast and easy delivery.

Knowledgeable and quick info

Very simply, the quality of Trek products and the skilled technicians employed at the sales outlets. The staff that I have encountered are knowledgeable. Their attitude is always positive. Thanks

Great bike for an even better price. Shop pick up was seemless.

Well even though I did not received the perfect bike that I ordered, I heard from a representative at Trek, that Trek is sending me a new replacement, so I am very happy to hear it. KUDOS TO TREK, they are the best! 5 STARS