Customer Testimonials

Very smooth process beginning to end. Unfortunately the bike I ordered didn’t workout but even the return was quick easy and painless. If they wouldn’t have had what I wanted at my local trek store I would’ve definitely ordered through trek.com given my recent experience!

Great quality, look performance.

You truly make a great product my partner and I have had our trek bikes for almost 5 years now and they still run like new. We also love all of the accessories most recently we purchased the trek Bell Bluetooth speaker and unfortunately got lost in the mail, however when I called the staff, they put in a rush order through UPS and overnighted me a new one. I thought it was amazing customer service. I will tell everyone I know how amazing this company is and if you’re interested in getting a bike, you need to get a trek

E Z P Z

I am so happy that I was able to purchase a Trek bike that was on sale. I've heard only good things about them. I am a novice to biking and I am so excited about my hybrid purchase. It has really motivated me to look for biking groups to join.

Ease of navigating the website. Fast shipping.

Customer service was excellent. I had an issue with some shipping damage and the situation was resolved very promptly and professionally.

great selection

Very user friendly website, the bicycle sizing feature is amazing. The customer service that I received from my local trek store exceeded my expectations.
Thanks!

Well organized site, good selection of products, fast delivery.

Always good service and quality products. This recent purchase is the fifth Trek I've owned.

The service was superb and very fast.

They had the parts I needed, the process was easy and the parts shipped quickly to a local bike shop so i could avoid shipping fees. Very much appreciated the experience! Thanks Trek.

Trek sells high quality, often US-made products at a reasonable price. For that reason I would recommend Trek.

The quality of products and service is amazing without being expensive. I love Trek:)

Chris and the entire Ballwin team are phenomenal-if you want to see what a white glove experience is, swing by and you’ll see what great service looks like!

Wonderful, good price, good bike, pretty happy!

consistent quality products designed by bikers... the return policy is unmatched, buyer confidence...

The whole buying online process went on without a hitch
Gotta praise Matt at the store great job

Great and quick buying experience. Superior product that rides great.

Great tool to research and select model before going to the Trek store

Customer service and everything about buying a bike online from Trek has been a great experience. Any issue I had was resolved without question. Old fashion customer service.

Easy ordering. Good phone support. Easy, no hassle, free return on incorrect size shoes I purchased. Quick free delivery (1 day) on replacement order.

A lot of information is available and a nice selection. In addition, free shipping to a LBS is great!

I received my order in a timely manner and was kept informed on the shipping status. I am very pleased.

Very well built and priced right for a beginner

Ordering direct from Trek I found the accommodating employees absolutely contributed to making a great company.

Great products, easy returns and reorder when a size doesn't fit.

Good

Zack Hill did a great job troubleshooting a mysterious shifting issue in a relatively new SRAM drivetrain. He checked in with me often to describe his process, what he had checked/tried, and what he planned to do next. Ultimately, he resolved the problem by replacing the cassette with a different model. I am very pleased with the service, result, and cost. This Trek location is relatively new, and I am thrilled to have a nice shop with such a talented tech nearby.