Customer Testimonials

Bikes are cool.

I bought a new helmet in line from Trex. Quick delivery and excellent customer service!

The bike was exactly what I wanted and at a reduced price I was able to afford. The was used, but in a practically new condition. It arrived promptly, well packaged, and easily assembled. I am very happy with my purchase.

Best brand ever

Great product selection, super fast delivery!

Professional services

Just super easy to shop for bicycle

Great variety. Decent sales. Easy to navigate. Fast shipping. Great videos too.

Staff was extremely helpful and answered all of my questions. I will definitely be back and would recommend anyone getting involved in cycling to check them out.

Fast shipping, great return record.

You had what I wanted.

Pair of gloves I couldn't find anywhere else

Simple to filter and find item. Excellent competitive pricing. Dealing with reputable bike shop where you know your are getting a genuine product and not a counterfeit.

It was easy to use and chat representatives help

Great package and thoughtful shipping - of course killer bike frame

Friendly and knowledgeable staff.

Easy to order, shipped as promised, really good price.

Easy to navigate the website and order parts. Items were delivered quickly and correctly. There was a shipping label in the event of return . The process was well thought out.

Great, great customer service!

My order question was quick and friendly. Simple online ordering experience. It would be great to have local Trek events in less “bike-friendly” cities. It’s my first bike brand that’s not big-box, and I could easily see myself as a fan and advocate if it sponsored more events in my area. Great bicycle, friendly people, I love the vibe

easy pickup at local store

Simple to navigate. And I got a great deal direct from the manufacturers website.

Very fast shipping

Everything bought arrived quickly, was packed well to assure safe transport, and value for cost.

Quick and fast shipping with the parts I needed.

Ease of ordering and pick up at store. I also had to return an item due to buying the wrong size and customer service was great.

What I needed was available and the item arrived in a reasonable time

Part numbers, specifications, technical information availability.

Great staff - friendly and knowledgeable

It's nice to be able to go to my nearest bike shop and pick up any parts I order from Trek.com and not have to pay for shipping.

I quickly received a Trek bike cleaning kit that is a very complete solution for bike cleaning.
It’s very cold outside so I haven’t tried it yet but I know it’s going to be better than old toothbrushes and what ever else was around. My bike is not a luxury but a necessity so keeping it up is important. Thanks.