Customer Testimonials

Well designed products
Official trek site
Great selection
Fast shipping

Easy to navigate and find information

The website is very user friendly. The store manager followed up with a phone call. I was able to add on some accessories over the phone. Ryan was very accommodating and kind. The bikes were delivered to our home with the accessories attached. The whole process could not have been better. It was a great experience and I would use Trek again.

It was an excellent shopping experience and it was easy to pick up my product at the local Trek store.

Very good customer service

Awesome! Love your products.

Just what I expected

This is not my 1st Trek bike. I own 3 Trek bikes. I have always been impressed with the quality.
With the latest order, there was a problem with the delivery service. There was damage to the bike from delivery.
Skip from Trek service took care of everything and made sure that another bike was delivered.
I didn't have to go thru 15 levels of customer care. Just one email, and everything was made right.
This is the type of customer service that every company should strive to acheive. What this represents is an excellent product and service model. When you deliver an excellent product, you are confident in it and it is reflected with excellent service.

Prompt fast delivery!

Very knowledgeable and helpful. Got the wrong part at first while trying to convert a set of wheels. They took it back with no hassle and then found the correct part. Easy to deal with.

Beautiful bike. Color it's awesome I'm Thinking buying one for my son. The only thing negative it's that the front axle came broken

Easy to buy, easy and fast shipment, easy and timely installation, easy communication with the store for pickup. Awesome bike! Overall great experience.

Great price on pedals. Quick shipping.

Everything went perfectly, have ordered bikes and parts. Very easy and convenient!

Easy to find what I wanted on the website, fast and free shipping to my local store.

Fabulous service after the sale.

It was very easy to shop online and the price was exceptional. The Trek shop near my house was convenient for pickup and the people were helpful.

A little slow on getting a part of the order shipped. Otherwise, no complaints

Great transaction from start to finish

I love Trek bikes and the website makes it easy to look at products and order things.

Everything was perfect, prompt, and precise!

Great source for parts and information. Website easy to use.

Had the product I wanted and received it quickly.

We had such a great experience ordering our son’s new bike. The process went smoothly, and the bike arrived at our house on time. The instructions were very clear for reassembly, and easy to accomplish. We are very happy with the results.

Great experience buying from Trek. The bike shop assembled the bike and had it ready for us very quickly. My wife was able to test ride it and really enjoyed it. We look forward to biking this summer.

Received great service when ordering my new Trek (mine was not an 'out of the box' fit). The bike and components arrived at my local bike shop quickly. Very happy with this purchase.

I like the customer service. I have two Trek mtbs and my first road race bike in 1994 was a trek. I just like the company, I think I can get picky and try to find things I like better about maybe how another company builds a bike or a design, but every time I have interacted with trek customer service, I think maybe I should only do trek, these guys are awesome and they will always make something well thought out and good.

I had questions that where answered expertly and quickly. Overall a very good experience and I got a good bargain on a great bike. Thanks Mark

Es una gran bicicleta, fue fácil ensamblar en casa y hacer los ajustes necesarios para ponerla a rodar. Me encantó la experiencia de disfrutarla desde su empaque.

Perfect transaction overall, with an informative online shopping experience combined with the service and engagement of my local bike shop that I've trusted for years. Bike was delivered promptly with good shipping notifications. It was expertly assembled, and I was also able to add custom upgrades and fit modifications. Shake-down ride on my Roscoe was great. Everything just worked. I'd buy again for sure. Happy trails!