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Customer Testimonials
Purchased a bike directly and secured a big discount.
It was very easy.
Helpful and quick!
The service of lifetime warranty on frames for one. My personal connections at Trek for two. And a great American history of bikes, innovation and customer support!
I've purchased two bikes and clothing from the Trek.com website recently. It was very convenient and the prices were pretty competitive. I've found it to be the best way to get the gear I want fast. I highly recommend Trek đź‘Ś
Entire transaction was easy but I think the Trek dealer was annoyed I did not buy in the shop. I would have had the bike been in stock. Also found the bike reduced $500 on Trekbikes.com
which motivated me to order since I did not know how long the sale or inventory would last.
For what it's worth I purchased a new 2025 Checkpoint ALR5 to replace my 2020 ALR5.
The online selection process was clear and convenient, and the pick-up experience was nice and professional. Thank you Trek!
Great service from the bike shop.
That’s good
Quality products, timely delivery.
It was a very easy process, and the two Roscoe 7s arrived on time to our local bike shop, where they were assembled, tuned and made ready.
Quality, design and pricing of the Allant 8S is perfect for my riding needs. I bought two (one for my wife) and we could not be happier. The year end clearance pricing was almost a BOGO deal. I think these bikes were discounted $1950 each or 44% off per bike. A great value for such a quality e-bike.
Easy to get what you need
I had a problem, and needed a quick fix, I didn’t think I would receive same day emergency service, but Jim took care of it quickly!! Much appreciated jim!
They are a great company to do business with!
I like that we ordered our Townies on-line, they were delivered quickly to our local bike shop, Big Daddy's in Santa Rosa Beach Florida where they werej assembled and we were able to pick them up and hit the road.it was a seamless process. The Townies are amazing cruisers!
Very easy to select a bike, very quick to ship..
Easy process. Website easy to navigate. Quick delivery. Good selection and prices of bikes. Extremely little assembly required.
When I decided to upgrade my department store bike I've had for years, I knew I didn't want to waste my money on another low quality item. My wife & I visited the Trek bike shop in Columbia, TN one day & I was blown away by the knowledgeable & passionate staff there as well as the level of quality & craftsmanship of the bikes & accessories. I did my research & decided that Trek would get my business. Soon after that I learned that I could order direct from the site, which was very convenient as the closest Trek dealers are over an hour away. Within days I had my new Verve 3 Disc Gen 4. Assembly was super simple as the instructions were great & easy to follow. Any questions or assistance I've needed along the way have been taken care of by the online team as well as the staff at the various Trek bike shops I've visited. The value is unmatched in my opinion. I would have no reservations whatsoever in recommending others to try Trek bikes.
Bike was as advertised and delivered on time.
Fast shipping and always has what I am shopping for
Easy to find the parts I need & free ship to store is great!
Variety of models and colors available. Easy to search and purchase. Came on time, well designed shipping box. Came with the necessary tools and instructions to quickly assemble. Very happy with my purchase. Buying used online is a risk, but this method felt safer.
It is user friendly
Very helpful
Overall great experience. Customer service was outstanding
Bike was on a great sale. Delivered to the local store. Didn’t like the “delivery” fee though. Guys put it together, gave me a shout, picked it up. Easy!
Easy to order, quick delivery and the local shop put it together without issues. The price was the most significant factor in my satisfaction.
Was fast and simple
Parts, bikes, tech questions all handled well. Great products & service. Our local dealer may have reviews that are less than glowing but oh well, I live on a rock in the middle of the ocean.