Customer Testimonials

Great service and shipping!

Purchase and assembly experience was simple. I had an issue with a missing component but service was exceptional in getting me squared away.

Easy to search for items and either ship home or pick up at my favorite trek location.

Everything

I chatted with live person online on a weekend. They were able to take care of my questions and point me in the right direction with speed and accuracy. The best website chat I have ever had.

I was able to see and compare the bikes, its features and price. The stores shows the availability per every color and size which is nice to pick the right bike for you.
I bought my bikes selecting the workshop where it was delivered to and they took care of everything for me. Now I have the right bike for me to enjoy and hit the road.

Pretty quick shipping…items readily available and can’t find them elsewhere

First mountain bike I've ever purchased and I love it.

Ordered a bike rack and received it in a reasonable amount of time. I haven't put it on the bike yet. I'm waiting for warmer weather before I do.

Greatest

Quick delivery, packing well done; Quality product great value

Ease of use. Speed.

I get to ship it to my local store for lowest cost but best service

loved the products i ordered, it was just what i needed for my bike. order came fast as well.

Website was easy to navigate. Products are excellent and arrive well packaged. Shipping is very quick.
I would highly recommend Trek bicycles and all of Treks gear.

I like shopping online with no pressure from sales person

Wisconsin based and the bikes are well built. Nothing bad to report about any of the 3 I've owned.

Customer support experience is outstanding, exactly what all companies need to do! Trek is an example for all to follow!

Quality

Quick delivery. Great communication with chat. Easy process. Great, high quality product.

Great customer service and great bikes.

The whole process was fast and simple :)

I love my new Trek Checkpoint I just wish the accessories were not so expensive.

Extremely well packed, easy to setup, all tools included with clear instructions. Would definitely do again.

Shipping was shockingly fast, bike was is great shape, price was wonderful

Tudo perfeito. Qualidade, atendimento em suas lojas. Em fim…. Eu recomendo.

Great help in ordering and a refund.

Efficient service and great price on an item on sale. I picked up the item at the local store. Free shipping to store.

Easy fast seamless and bike showed up complete with no quality issues.

Everything I have ever ordered was shipped promptly and arrived in great shape!