Customer Testimonials

The best i love my bike my gloves

Excellent service and return policy

It was without any issues and easy to assemble

The bike I have wanted for a long time went on sale, at a price too good to resist. The online ordering process was simple and straightforward. The bike shipped quickly-it arrived one day earlier than expected. The packaging was phenomenal. Bike was super easy to finish assembling.
Very happy with the entire process.

Reliability and quickness of order

The price and the super easy ordering process that enabled me to buy online and pick up at my local Trek dealer bike shop.

Efficient delivery and assembly of my bike
Couldn’t have asked for for a more seamless bike purchasing experience!
Thank you

I got a great price and ship-to-store was fast and easy

Easy to use website.

I ordered a Trek bike helmet in size XL, but it didn’t fit. I needed a round shape, which they no longer carry. Returned, and would like to see Trek stock these helmets again.

Ease of use.

Easy process. Fast delivery. Great product.

Quick delivery to retail store. Bontrager helmet saved me from serious injury recently.

Service

Fantastic!

The website is user friendly. Ordering was simple. Shipping was fast. Customer service was superb. The packing of the bike was excellent. The bike arrived in pristine condition exactly as expected. Instructions and assembly were easy. The first ride was absolutely smooth. All around 10 out of 10.

I go out of my way to purchase Trek bikes and/or Bontrager garments. Living close to Trek HQ, knowing good folks that work there, their commitment to DEI (still have the Pathfinders Scholarship going despite the political climate), and the mission, that's a brand that I wear proudly.

Been owning Trek bikes for 25 years. Just got the 3rd and latest tri bike. Thanks for designing the details.

My experience with trekbikes.com and in-store was excellent. The customer service was friendly and knowledgeable, making the selection process easy. The website was user-friendly, and my products arrived in perfect condition. I’m extremely satisfied with both the service and the product.

Highly recommend!

Great bike/features for the price. Easy online ordering system.

Super easy and super fast. Shipped directly to my local shop and they got it all setup and ready to go

Amazingly fast shipment. Received next day!!.

It's a wonderful ride! I love the light weight!

Excellent service. The whole experience was fantastic. The Goleta bike shop put it together, sized everything just for me, taught me about the clip in pedals, the batteries for switching gears and were very friendly, knowledgeable and patient.

Loved the service

Good

Easy returns, both in-store and through the mail, as I found the correct size for a pair of shoes. Some good sales on the website. Prompt shipping A+

Good ride

I loved how they kept me informed about the status of my order and the speed in which it came. The dealer was also excellent. I’m excited about my new bike and I can’t wait to ride it this summer. It has taken a while for me to find the perfect fit, but I was able to get it done with you guys. Thank you so much for everything.

It’s lightweight and comfortable to ride!