Customer Testimonials

Knowledge of the store team and you know they ride themselves.

Logically organized. Things are easy to find. Information about products is accurate.

Convenience & Friendly Services

We were looking for a Domane+ for the wife. Tried to save some money but still wanted to get the outstanding Trek warranty. Looked at their Red Barn Refresh offering and found a terrific deal on an awesome bike. The Domane+ SLR is super comfortable with precise shifting with DI2. The value offered was solid. Oh, the bike arrived super well packed. A+++ all the way around. Well done Trek!

The bike is a solid value and I’ve been supremely impressed by the service teams at the company owned stores.

Finding and ordering things was easy. I’m glad I have a local shop close to ship to.

The support from the Trek team is outstanding.

Pude encontrar algo que me gustó, las descripciones fueron correctas.

This is the third Trek bike I've purchased (Madone SLR7 AXS, Checkpoint SLR7 AXS and now Farley 9 Winter Edition). My first time using direct to home shipping and I'm thoroughly impressed. I will strictly use this form of delivery here on out. From the way the bike was packaged and protected, the included torque drivers and tool set, ease of assembly, and phenomenal instructions supported by online video and documentation made setup a breeze. From time of delivery to embarking on the first ride was a little under an hours time!

The bike was delivered 95% built, I just had to mount the handlebars, adjust the seat height, inflate the tires and mount the front rack. Everything was perfect out of the box, gears indexed and shifting perfectly, brakes properly centered and bled, tires and tubes mounted on the wheels, and all necessary threads came greased and ready for install. Just for piece of mind I insured all the factory installed hardware and bolts were torqued to spec and didn't find one out of spec.

I'd like to thank the technician who did a beautiful job preparing, packaging and assembling my Farley! I look forward to many adventures, memories and miles i will enjoy on my new bike!

Bike seems to be in good shape

No pushy sales, could ride before a buy. Good quality and relatively decent price.

I love the Red Barn used bike program. It’s one of the reasons I ended up purchasing a Trek mountain bike. I feel more secure and have more confidence in purchasing a bike to the red barn program rather than from one of the online used bike websites. Especially with the 30 day no questions return policy, it makes it a no-brainer. The customer support number I called with questions was absolutely fabulous with helpful advice and encouragement. Also the two trek bike retail stores that I went into were also supportive and very helpful in selecting the correct bike for my needs and didn’t try to push me into buying a new bike instead - which I couldn’t afford.

Lo was very helpful and patient with me. She understood my issue and gave me couple of options for me to choose from to resolve the issue. I had an AWESOME buying experience with Trek Bikes!

Very comfortable!

Happy happy happy

Very easy unlined to store purchase, quick shipping

Always informational and quality products along with motivation.

Everything! I love that we ordered online and it shipped to our local shop. I love that they are such high-quality bikes, and their customer service is great!

Appreciate buying directly from the brand, and not from a third party retailer like Amazon.

Excellent products and customer service. Love that we could pick the bike up at a local store

Very easy, helpful and friendly store pick-up!

I received the part That I ordered without it getting lost.

Very easy to find and compare products, easy to order and ship free to my local dealer.

The customer service agent who helped me, Anurag, was very attentive and understanding and he was able to get me a great price on my e bike. I love my new bike!

Quick shipping, easy return.

I ordered online. That was easy. I picked up product at closest Trek shop. Also easy and convenient, did I mention FREE Shipping!

Good

The website is easy to navigate. I’ve made a few purchases and the orders, follow up emails and timely deliveries were excellent.

bikes are great.
I just wish the red Medium size Verve bike at 2 water bottle holders.
Right now there is ONLY 1 water bottle holder pre-drilled.

thanks,
First name removed

Seamless