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Customer Testimonials
Price reputation and availability of products
It was very easy to order online and get free shipping to a store in my area. I appreciated being able to get free shipping to my house, but I was out of town so having it go to a local store was a very convenient option.
It is easy to place an order and always nice to be able to pick up and return orders if needed t a local Trek bike shop. There are always great prices available.
The staff at the Newington CT store are fantastic. Bought all my accessories there. In the future I intend to buy a new bike at that location. I went for a bike at Red Barn. It is perfect in everyday.
Was able to easily find the bike I was looking for. Easy to order and quick delivery
Good engineering and value
Your customer service was stellar. I purchased a bike from Red Barn. But when they went to pull it, it had already been pulled for another customer. So I called and spoke with Chris Arterburn. He said new bikes are added on Saturday. On Sunday I looked and found another bike just like to one I didn't get. I placed my order and send an email to Chris. On Monday he contacted me and said he would reduce the price to same cost as the previous bike. I was extremely pleased he was able to do this.
You see, I had a Powerfly FS4, but it was stolen and insurance only paid a percentage of the original cost. So luckily I was able to purchase one with that money and few hundred more.
I now have a Powerfly FS9 EQ. I love it, it's the perfect bike for my style of riding.
Thank you,
Phil
Customer service is amazing. Strongly recommend Trek to anyone looking for a new bike.
Very easy process
Friendly and extremely helpful staff that helps keep me and my awesome Checkpoint on the trail
Trek bikes are well built and fun to ride
Good selection, prices and quick delivery
It was excellent. The staff was extremely helpful in their recommendations and in showing me how to adjust my new bike.
Super well packaged and protected like-new bike.
Great website, easy to use.
Easy ordering and fast shipping.
I got the bike I wanted at a good price.
I have always had a positive experience at Trek. Professional and friendly associates.
Super easy to navigate.
Service has always been exceptional and the bikes are great
Product is stock and fast shipping
That I'm able to order the bike online & have it delivered to my home address.
The options to buy used, if wanted, was a great feature. I want to try out the fat tire bike, but didn't want to buy brand new & wind up not liking it.
Prompt service from bike shops especially, Outspokin Augusta, Georgia. Great frame warrantee, speaking from experience. I really can’t say anything negative about any of my experiences.
The ordering process went well as the shipment arrived as scheduled.
well laid out - love the discounts
Great customer service, Randy at Green Bay store went over an above, bike service department was great also. I will be buying my third bike soon
All good, makes sense, no issues.
A wonderful bike! Unfortunately the dealer wasn’t as spectacular.
Everything. The employees were great and the ordering was simple
Fast service...helmet was here is two days.