Customer Testimonials

Everything is good.

Happy with products.

Everything went great. Very pleased with the bike.

easy

My order was delivered on time with no issue. Very pleased with my new helmet and with Trek online services.

It was delivered to my neighbor address. But luckily when he got home he saw that it was mine.

Still Love trek though. : )

Fast and easy

I called customer service twice and they were very helpful. I was able to get my bike set up with a distance and cadence sensor that connected to my phone.

Good and thorough

Easy to navigate, quick delivery with effective tracking of order shipment.

Ability to get the size you want

It was easy and fast. I was looking for this special tire for my fat tire cruiser bike and they had it ordered it and arrived on my doorstep and just a few few days. Great job.

I absolutely would recommend Trek bikes to anyone looking for a quality bike at a good price. I’ve owned 5 Trek bikes and all of them have been well made, and having a plethora of Trek shops around is nice in the event you need a tune-up or service.

My most recent Trek purchase was an Allant+ 8S. It’s powerful, quiet, has a great battery life, and handles well. It has a comfortable yet sporty geometry, and hides its weight well. High quality components and frame. Has just about everything you could want in a commuter bike. I do wish the handlebar was a little wider, but that’s just personal preference and probably lends to the sporty feel I referenced earlier.

My order process was smooth. I purchased online, and it arrived at my local bike shop in 3 days (even though we had a historic blizzard when I ordered it). They set up the bike for me, and it was pretty dialed when I picked it up. I did adjust and re-torque a couple things to be safe (saddle, grips, and handlebar), but the derailleur and brakes were adjusted well. I was offered a free tune-up within a year of purchase, and now have a LBS that I feel I can trust that knows my bike.

Once again, I cannot recommend the Allant+ 8S, the Trek brand, or their direct-to-consumer sales model enough. Was a 10/10 experience!

Great bikes, easy purchase, good setup at dealer, friendly dealers

Easy to find what I was looking for.

Practical and accurate. User friendly experience.

It was great.

The quick shipping and superior customer service at the Ponte Vedra Beach store.

Prompt shipping, brilliant packaging, tools included(!), great instructions. Also enjoyed the fun touches on the boxes :-)

Great products.

Convenience, simple and straight forward

I am very please with my e-bike. It is stylish, comfortable and well made and a whole lot of fun to ride. I was surprised, actually given the price at how much I like it!

Excellent customer service at the ship, love my new bike!!

The shipping was quick. The bike was packaged very well. Build up was minimal, all the necessary tools were included. The bike was tuned up very well. Just had to tighten the shifter cables a tad after a couple of rides. I would definitely do this again.

Online customer service was excellent!

Really Good seevice when it came to getting my parts. Just wish u guys would sell a set of screws if the part needs two screws. A lil annoying when i have to buy 2 of them seperately. Other than that happy so far

Fast Shipping

Info about the products, ease of ordering and shipping to home or local Trek dealer.

quality durable bike

Love the fx3 at a great price.