Customer Testimonials

Easy to use website. Love the fact I can order a bike and pick up at local store.

friendly,helpful serviice from experienced people

Great bikes and I love my new helmet but is it ok since it was made in 2021 ?

I had an amazing experience with their service! They resolved my issue in just a few minutes, and I couldn’t be happier!

Solid quality and fair pricing on parts.

Excellent customer service!

My experience with TrekBikes.com has been nothing short of excellent. The website is well-organized, making it easy to find the perfect bike and accessories. The detailed specs and customer reviews helped me make an informed decision, and the checkout process was seamless. My bike arrived quickly, well-packaged, and ready to ride with minimal setup. Plus, Trek’s commitment to quality and innovation is clear in every ride. Whether on the trail or the road, my Trek bike delivers top-tier performance, durability, and comfort. Highly recommend!

New items in perfect condition.

It shipped fast and the bike is better than expected

Great service, great bike.

Fast and easy like Amazon

Everything was exactly as stated

Prompt and free delivery.

Easy to order, fast shipping directly to Trek dealer and super friendly service. I love my new Verve 3 disk gen 4, it's exactly the comfort I needed to bump up my riding time.

Quick and easy ordering fast ship.

So easy!

purchasing site easy to use, the bike was exactly as described when it arrived.

Great customer service, friendly and helpful staff.

One of best most efficient experiences I ever had. Thank you so much!

Smoth ride

Great Online purchase experience with quick shipping. Pick up at the dealer in Auburn, AL was also great. Ben did a fantastic Job and even offered me to join for a Ride at the Weekends. Really a bike enthusiast. Also Kevin from the Workshop is a Reallöhne Nice guy. Great Shop. Hope the bike quality keeps up to this 😎

The ease of the retune process and the free delivery to my local shop.

Price, availability, quick delivery to shop

The order and pickup went smoothly

Friendly

Ordering my new ebike was really easy through the Trek website and loved that there were options with my local store for assembly and delivery. The local store did such a great job and helped get me totally set up. Definitely recommend!

Great product

Trek makes great bikes, always have. I bought a bike and decided it wasn’t for me. Trek could not have made it easier to return it and get one that better fit me. I liked the bike and the service so much, I bought two. Josh from the NM store is a true professional and will get my business in the future.

Got the right size this time after reading reviews from other folks who had challenges with the sizing. Learned that this is a unisex shoe, so the sizing isn't as generous for wider male feet, hence you need to upsize to get a comfortable fit. The original order was easily returned, got confirmation that was received, and I promptly got the replacement after I had to re-order it (this wasn't a straight exchange). The second pair of shoes came with a return label, which fortunately I did not need this time. Was wonderful to talk to a live person to get help!

When it arrived, the bike was very well packaged and mostly assembled right out of the box. There was little work to do in order to assemble the bike. It was also cool that the brakes, dropper, and gears required no significant adjustments - the only thing was adjusting the positions of the controls on the handlebars, but that’s not really something I would expect anyone to be able to set up (the handlebars were detached anyways)