based on 3599 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good show selection and knowledgeable sales associates
Excellent service! Friendly knowledgeable staff. Great first visit I’ll be back!
coworker
Return policy. Great customer service
Your return policy is very good.
Arriving to the store minutes before the store waaclosing, staff was extremely kind and courteous. Willing to help in anyway without making us feel rushed.
I always get good help when I am there. Good guy helped me today - can't recall name!
Great products! Customer service was phenomenal!
Shannon is very knowledgeable and friendly; and, the young man, who just started, greeted us promptly and politely and quickly found Shannon to assist us. We live an hour away from Fleet Feet but wouldn’t hesitate to go back!
It was such a quick process and the sales associate was so personable and answered all my questions. I walked away confident I got the right shoes for me!
helpful staff
You do not feel overwhelmed when the staff is waiting on you. They offer a variety of sneakers to choose from. They listen and are very knowledgeable about what may be best for your needs.
Susan helped me find the perfect shoes for getting my butt back into shape, she was awesome, very knowledgeable and fun to talk to. I've already recommended friends to go there! Thanks Susan, you rock! I'll be back to buy socks!
Professional and very hospitable team members at the West Lafayette, IN store!
Great selection with super advice when choosing the best shoe for me and my budget.
The help I got in trying to find a pair of shoes that would work for me was wonderful very attentive helped me fine what I needed and I didn’t feel rushed. We found a pair that fit me and I liked it was very thankful and yes I would recommend for sure
The person who helped me was named Tracy or Stacey. She was excellent. Very polite, happy to help, knowledgeable and easy to work with.
Dylan was super helpful and I was impressed with the assessment technology. It was a relaxed atmosphere and the ability to make an appointment helped make it so.
Staff really worked to find the best shoe for my needs and comfort! Pricey but excellent products and staff.
Good variety and good workers to assist with getting the best for me.
More comfy.
Great-prompt service!
Macie was wonderful in explaining the different Brook shoes I was interested in. Plan to bring a friend in next week that has never been to Fleet Feet.
Andy was so helpful in helping my daughter decide what shoes would work the best.
Appreciated the service I received.
Personalized fitting of shoes
Helpful, attentive associates
If you don't have rt size, you'll order it
The customer service is awesome! The employees are very knowledgeable and give great suggestions.
Knowledge of products
Your sales associate, Eddie, was extremely informed.
They are good quality!
The man who helped me this past week was wonderful! He scanned my feet and watched my gait as I walked, providing me with three viable sneaker brand options to try out that aligned well with my scan. I bought the Hoka's and love them!