based on 4826 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service from sales rep.
Service was quick , courteous, and knowledgeable. I was in and out in 10 minutes.
Staff is friendly and knowledgeable. The owner is a wonderfully inclusive advocate for the running community. I love that they are willing to order something for you if they don’t have it in stock.
Ethan was great he was very knowledgeable and the products. He brought out a good selection of shoes the fit my needs perfectly. I would most definitely recommend. I will definitely be back.
Great shoes, great customer service
Excellent salesman
Knowledgeable and courteous staff.
Eisen listened to our concerns and met our needs. Thanks! Love my new shoes and how my feet and legs feel.
Great selection of running shoes. Complete specialty store for running.
I’m currently traveling around the country running a half marathon in every state, and I take comfort in knowing that I have a running store along the way to take care of me. I also appreciate that I can use my rewards at any location throughout the country. That $15 reward goes a long way in offsetting gas prices 😃
In addition, most of your franchisees are friendly runners too!
Thank you Fleet Feet!
Time taken by employee to properly fit and explain sizing and appropriate footwear products for my desired activities.
Customer service was great. He explained everything. Chatted with my son about Cross Country. Very friendly.
Customer service and the visual details of your feet
Every time I visit, it's like hanging out with a friend. Greg is so personable and helpful, and I appreciate his advice and recommendations.
My husband and I both purchased the oofos sandals, and we love them! They are so comfortable with lots of support. I also purchased Hokas tennis shoes. They are also very comfortable and supportive. The staff was friendly, helpful, and very accommodating to our needs! We will definitely shop at Fleet Feet in the future!
Great, personalized customer service.
I wear my shoes out every 4 months, so I am in Fleet Feet a lot! The staff is always very friendly and knowledgeable, and point me in the direction of exactly the right shoe for my needs. Ben helped me Tuesday, and continued that streak...thanks so much!
Excellent customer service!!! They are so helpful and knowledgeable about there products! I will definitely be returning for my next pair of shoes!!
Very personal service staff
Jack did a fantastic job fitting both a friend and myself for new shoes! Great young man!
Knowledgeable people to help me find te right shoe for me and what I want to do
I like the one on one service, the sales associates work with you, until you find the right shoe and fit!!
Expert help with shoe and insert choice for plantar fasciitis.
The service was outstanding! Very personal and exceptionally informative.
Great customer service! Love that they keep on file previous purchases so it's easy to get the same shoe you loved before!
Each of the sales associates is very knowledgeable about the shoes because they are active in a sport and understand the shoe design and your foot needs
I only shop for Hoka brand and they have them
Very organized, great customer service and a nice variety of products.
I received great service. As soon as I walked in, a gentleman welcomed me and asked how he could help--I wish I could remember his name. He listened to my needs and quickly took me through the process of scanning my feet to determine the correct size of shoe, and then brought the shoes that I wanted. My only disappointment was that the color that I wanted was not in stock. Other than that, I had a great experience.
I feel like I always have a good shoe experience there. Staff is helpful and friendly. If I need a new pair of walking shoes, Fleet Feet is my go to.