based on 1926 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
limit people working out in gym to one machine at a time instead of three or four and people sittine at gym machines using their cellphones
Communication. I had a hard time signing my kids up for camp. It’s more of the administrative part of the ymca
Great environment for exercising and getting in shape. No pressure
I love swimming laps in the morning. The pool is terrific.
There are gaps in the pool schedule that do not identify open/closed lanes or activities (camp or outside groups) scheduled. Please include this information in the app schedule in order for members to plan when they which to use a lane in the pool.
programs
Gym room is always clean, even in between the standing gym equipment. Thank you!
The people and the classes!
The staff is very helpful and pleasant
Need more instructors. Classes are cancelled and no one available to teach the class. There is no communication with the front desk. No one, management, does not tell them anything so they don't know anything. Even the instructors don't know what's going on. There are 5 instructors that can teach one class and all the other classes there is only one instructor and no subs to do the class when they are out. No one listens to the seniors when they ask about additional classes. It's all about the kids and daycare. We're paying for these classes out of pocket because you don't accept our insurance and then you're always cancelling.
The people and the community.
A nice & friendly place.
Build definitely needs the a upgrade like Westport and new cannan
Indoor basketball court as well
good staff clean and just a good family place
Classes have become sporadic. Lack of quality, qualified subs. It seems that older members are not valued, that focus is on promoting programs for young people and families (certainly understandable given that the Y is family oriented).-- but why make older members feel they really have no place, are given no consideration.
A recent Wednesday yoga class which was due to start at 5:00pm didn't start til 5:30 because the sub was given the wrong start time. By 5:30 half the class had left. About 15 minutes after the supposed 5:30 start time, ALL members at a recent Friday yoga class left when no instructor came to class. The young man from the front desk apologized and offered to put a class on the screen but that's not really a class, is it? Though those two instances are not typical they add to my feeling less than enthusiastic about the Y.
Everything! From the people at the front desk who always welcome everyone with a smile and acknowledging them by name, the trainers who are very proficient in their work and make fitness fun. The building is kept extremely clean especially the locker rooms. I would never use another fitness center.
People have been very friendly.
Access to the pool is important to me.
Tai Chi and yoga are important also.
Classes offered
ice cold walkway to the pool during the winter
Steps into the pool instead of ladders
more parking spaces.
Staff friendly and helpful. The place is kept clean the activities that they offer are really, very good.
the hall way is wet and slippery - fix it the ladies locker room and path to pool wet have seen several people fall.
like the instrucders and AOA classes.
More connection-building with individual kids, maybe some name games so kids know instructor and other kids' names, maybe more structure to hold their interest, appears to be down-time waiting for turns at some points.
I really like my yoga and Zumba instructors; I appreciate the friendly atmosphere and the personal, attentive approach to every client.
My kids love the counselors, everyone is very helpful. The activities are great. My kids go everyday and have not complained of boredom at all. They love the woods and the pool! We love that they come home tired and dirty because that means they had fun!
I love all the options, trainers and the community feeling.
The amazing staff, programs, facility, the cost and the overall vibe.
The use of the pool for exercise/ walking.
Friendly, good classes, clean