based on 1926 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The location is great, and the facility is clean and staff very friendly.
The classes are geared towards seniors, but there are machines and free weights if desired.
Great classes for AOA. Wish there was more chooses
Instructors are wonderful but the building needs to be updated
The classes, gym and facility is amazing.
Classes, staff, facility
It’s a great place, and the stretch class is SUPER. I highly recommend it!
Gym is super clean, convenient and workers are so friendly!
Excellent facilities and very friendly staff. The Sound view YMCA is a very updated and relevant exercise and fitness facility. I know it is also much more than that. I think comparing to other workout areas and gyms, it is just as nice or nicer than some of the others.
People, Kindness, cleanness, pool,, parking, space,
Clean facility, nice staffw
Friendly people, clean and good facilities.
I love the pool classes, the staff is friendly and helpful
the community, it's like another family.
Clean friendly modern facility with plenty of classes and great water fitness classes.
Send out emails when clases are cancelled.
Clean locker rooms more often.
Hire substitutes when you know instructors will be absent.
Positives:
Staff, re: lifeguards Logan and Daniel are personable, helpful, caring! Denise at front desk is always friendly.
More classes in the later PM, lower membership fees. Otherwise, great, especially personnel!
Very friendly and supportive staff in Trumbull. Equipment in good shape too.
Your website to register for classes is the worst website I have ever seen!
It is impossible to navigate.
I have talked to many other members who feel the same way.
New equipment phased in over time … even may be some gyms retiring equipment that could be used (and newer vs some of existing).
Sweat towels for use in gym area.
So far I like the facility. The pool is great. My family goes at least 2-3x a week to the pool. They have a lot of classes. And the gym is bright and on the top floor.
Environment is soo clean, instructors great, other members enthusiastic
Friendly people, clean facility
More classes for elderly
Everything. Equipment is good. Staff is great. Never too crowded. Quiet. Classes are great
More dance type classes to reduce the massive dangerous numbers of people in each class. More & later classes offered on weekends — particularly Saturday—especially in winter when people have less outdoor choices.
We will be losing our free senior membership with United Healthcare no longer good option & moving to Aetna, which you don’t accept, so the Y needs to make it worthwhile for us to start paying for membership.
Work with insurance to get cost of membership reduced!
Clean & not crowded with indoor pool if needed. I enjoy taking the Gentle Flow Yoga class & using stair master & free weights.
Be nice to your members. I go to the Y more than 20 times a month; my family has been members for coming up on 10 years. No one goes out of their way to say hello or to be friendly. My family does not feel welcome there.
Our family loves the Y! I enjoy many of the fitness classes, and the ability to bring my children to child watch while i work out, which they love. We take advantage of the Parent's night out, which the kids really look forward to. We also use the pool as a family, and appreciate the top notch swim instruction!
If there was anything i would change, it would be to increase the child watch hours on weekends, and to offer it on Sunday.