based on 1926 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Different activities daily, so much fun!!!
Bathrooms outside the locker room.
Monitors in gym.
Better communication with, and management of, fitness program.
The staff. It is a very professional helping team from the cleaning staff through the instructors and trainers. Classmates are also a definite plus!
I have seen improvement in my physical health and mental wellbeing .
To start with, bring back silver sneakers - if other YMCA's have it, you should too. Allowing membership breaks that don't always begin on the 1st and end on the 30th. Vacations don't always follow that schedule. It would also help if you started fixing or updating equipment - for example one weight machine has been missing a knob for adjusting position for months, another no longer has a smooth motion, the spin bikes haven't been repaired in ages. The price for seniors keeps going up and there is no additional benefit - numbers seem to be growing but it doesn't seem to be spent on the facility - for example lockers need to be repaired. Summer is awful there - as a former teacher, despite loving kids I find it noisy with uncontrolled kids in locker area and they are given priority over adults who pay year round. The on-line swim schedule is rarely accurate - especially on weekends - more often than not it says there are limited lanes yet when you get there more lanes are available. Not that isn't a bad thing, however, I try to schedule using the app for the best time and it doesn't have accurate info. As you know I have mentioned before there should be a way to know what is being scheduled (other than regular adult classes which is listed online, although not updated with changes) so we know what to expect. In addition, staff often can't tell you if a lane currently open will be used for another activity shortly. I've suggested signs be posted at the entrance or as you enter the pool to no avail and in the busy seasons there lanes 1 and 6 should be marked for circle spinning when needed. You are the only pool around so you have my business, now you need my support and positive word of mouth by addressing some of the issues. Thanks for asking - I'll keep sending you these same suggestions until I can cross them off my list.
On holiday form the UK visiting family. 45 dollars for 1 week, great facilities, friendly reception, the staff can’t do enough for you, I would totally recommend this place. Thank you Y, TOTALLY SMASHED IT!!!!!!
I love doing Cardio Dance with Maggie. I just started going to Balance & Flex which is very difficult for me but I'll persist.
Staff is very cheerful and helpful.
Excellent staff and cleanliness
I love the pool.
Y staff members are always friendly and helpful.
I've only been a member for a month but so far I love it! There are plenty of exercise groups to join, lots of gym equipment, and the pool is great! Everything is extremely clean and the staff is wonderful. Highly recommend!
Great classes, friendly staff, clean and well maintained facility
Love the community, I was a member years ago and the best thing I did was get a current membership.
Patti and all other staff beyond amazing, the only negative I wish SoundView YMCA would just open at 5am instead of 5:30am
Other than that, no complaints
Friendly nice people love exercise class
I love the Y and would recommend to a friend. If I am recommending the pool specifically, I would caution them that lap time can get very full and it is limited.
Asa working professional, I might also mention that most of the excercise classes fall inside working hours and there aren't many available in the evenings.
The entire staff is super helpful. The facility is wonderful always kept clean. I go to the gym three days a week is the best in the area.
Please don't wear fragrance at the class especially cardio like zumba.
I enjoy the soundview ymca very much, the staff is great and the childcare on site is such an amazing incentive
Always the friendliness of people: the people who are exercising, front desk, personal trainers, group class instructors, folks visiting at the tables in the front lobby, monitors in the gym willing to help explain use of exercise equipment. After being a member so many years, people say hello and share a bit if their day to day doings. I notice the roster of class offerings is updated to remain relevant and interesting to all participants.
Programs for seniors and the Gym
Yoga
I use the fitness center on a regular basis. It would be nice to have music going in there.
Some of the equipment is getting old and run down and should be replaced. The bikes need servicing on a regular basis.
Friendly staff at front desk. Excellent facilities and sufficient training equipment in the weight room. But the pool is too small to accommodate enough people to swim.
Very friendly and great venue with amazing facilities
Loved my private swim lesson.
The people are friendly.
The faculty is well maintained.
Variety of programs, wonderful pool, cleanliness, helpful staff, clear,comprehensive app
Instructors, people, great place to meet
Everyone friendly & helpful.
I’m a different person after discovering the Lakewood Trumbull Y🥰
I like the variety of classes and Especially Laura Dorr’s as she is a great instructor plus be makes exercising fun!
I love the adult aquatic exercises. Please bring back deep water fit to the evenings again.
Put a clock in the men's locker room.
1. Need a better space or plan for inclement weather. Kids are miserable if it rains.
2. Need better drop off/pick up areas - it takes wayyy too long to get in and out of there each day