based on 1196 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff is very helpful and friendly. Always smiling.
Community
Classes, resources of the Y, helpful staff, friendly people.
the Y is like a second family for me.
Excellent keep up good work Everything is always clean desk very kind knowledgeable always helpful
There is a guy who usually wears black jeans and a t-shirt to the gym upstairs. He is very nice but doesn't seem dressed appropriately for the gym. He smells REALLY BAD
I like going to exercise at the gym. Nice atmosphere, friendly folks. Lots of different mechanics to work at. Weights, aerobics, swimming. Great for family's. I love there is music at this YMCA which I enjoy.
The Gym on the second floor
The personnel make you very welcome
The classes are varied and cater to everyone's needs. Tge facility is clean and maintained.
I really need a sauna for the membership to work for me. After sitting in the sauna, my workout is so much more productive! I do love the pool though so it's quite likely I'll reinstate my membership in the late spring before summer camp.
Update facilities
Promote and support group exercise classes
Nice facility, fantastic programs, great staff members
Love the senior water aerobics class
The pool hours and class times are not beneficial to patrons with full time jobs. Especially the summer pool hours when the lap pool is largely unavailable in the mornings so people with 9-5 jobs can’t swim before work.
My issue surrounds the classes and childcare. YMCA was traditionally tailored to families. Soundview seems to have moved focus to the geriatric population. Parents in their 30s and 40s are looking for classes that offer a certain level of intensity. (hiit, strength, active). This is offered at most other ymca locations at times working families would use. In contrast soundview is transitioning to yoga, meditation, and, comically, line dancing at premium time slots for mothers and fathers who work. In addition the childcare rarely lines up with class schedules. A prime example is Saturdays. Soundview offers childcare at 9-12 however the more intensive exercise classes are 8:30 and 9:30. Meaning to a parent with kids you have one class option On Saturdays. Childcare should more fittingly run 8:30 to 11:30 with an 8:45 and 9:45 class option to allow more use. It’s a huge miss to only have one option essentially for a quality workout with childcare as an option and is often filled. Ironically the 8:30 class is being transitioned to fit the elderly population anyway so it is a miss either way. I know 4 families (not exaggeration) who have considered Soundview and mentioned the classes and childcare are poorly aligned and they aren’t sure they could justify joining because of it.
Convenient location and hours
Facility is always clean
Friendly staff
Pool hours for adults
The people!
I have recommended the y to quite a few people. Teachers are great and the classes are good. Very friendly people behind the desk. Good camaraderie with my classmates too!
The staff could be more kid/family friendly.
Fitness classes
More yoga classes in the early part of the week -
another gentle yoga class taught by Erica would be great- she is wonderful.
Offer some lectures on health and wellness.
Facility is dated but goes a long way.
I have recommended the Y to new members that have join this month.
I love the YMCA, very friendly staff, amazing services such as the gym and the pool. YMCA help me stay healthy and active, is amazing for my wellbeing.
I think a work out class that addresses menopausal women and what new studies now say about the workout program they should be following would be a great addition to the available work out classes. The newest studies show their needs and body responses to exercise are unique and not what is provide in the exercises in general exercise classes. It could would be a class that is on top of the newest data for women in menopause, a group that has been and is over looked.
More swimming lanes in the morning well should be a bit warmer and cleaner but I really can't complain. I'm so thankful that there is a pool and that maybe the gym should have more machines. But thank you so much for all your hard work
Love the outdoor pool at camp tepee. I wish it was open until Labor Day.
Repairing ceilings at the women's locker room showers
I like the variety of members and the camaraderie. The quality of instruction has continued to grow.
The environment is welcoming,
Have more flexible pool time for adults only