The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 2, 2025 — Rated 10 out of 10 by W.S. The Grad Team
What do you like about our products and services?

You did great job love the way u did on my daughter and love all pictures

Report a concern   January 2, 2025 — Rated 10 out of 10 by T.T. The Grad Team
What do you like about our products and services?

Good pictures and easy to orde

Report a concern   January 2, 2025 — Rated 10 out of 10 by J.J. The Grad Team
What do you like about our products and services?

loved them

Report a concern   December 28, 2024 — Rated 10 out of 10 by L.R. The Grad Team
What do you like about our products and services?

Easy order

Report a concern   December 27, 2024 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

Excellent quality photos and arrived in a timely manner.

Report a concern   December 27, 2024 — Rated 1 out of 10 by M.W. The Grad Team
How did we disappoint you and what can we do to make things right?

They do not package the photos very well to be protected. They do not put them in a strong cardboard sleeve, so they’re bent when they arrive. They’re not in plastic so when being mailed to rainy areas like mine, the photos got wet and I still haven’t received replacements.

Report a concern   December 27, 2024 — Rated 3 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Purchase a picture with the writing supposed to say B/S education degree and it doesn’t

Report a concern   December 27, 2024 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

Great quality

Report a concern   December 27, 2024 — Rated 10 out of 10 by M.K. The Grad Team
What do you like about our products and services?

I asked Michelle to crop picture so it was a head shot instead of full body.
She did a magnificent job.
I meant to call and thank her.
Thank you for sending survey to give me an opportunity to recognize her not only for excellent job she did on pics but unparalleled professionalism and courtesy in keeping me advised during process.
Excellent.
Thank you
Mike Kananaugh

Report a concern   December 27, 2024 — Rated 10 out of 10 by S.W. The Grad Team
What do you like about our products and services?

Awesome job! Love the graduation pictures and video.

Report a concern   December 26, 2024 — Rated 10 out of 10 by M.L.C. The Grad Team
What do you like about our products and services?

Easy to go online and find the picture(s) and easy to order, and the picture was well packed for delivery.

Report a concern   December 26, 2024 — Rated 10 out of 10 by R.S. The Grad Team
What do you like about our products and services?

It was easy, efficient, and fast delivery.

Report a concern   December 26, 2024 — Rated 9 out of 10 by J.Q. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   December 26, 2024 — Rated 10 out of 10 by K.K. The Grad Team
What do you like about our products and services?

Professional

Report a concern   December 26, 2024 — Rated 10 out of 10 by K.F. The Grad Team
What do you like about our products and services?

Good photos. Quick turn around time!

Report a concern   December 26, 2024 — Rated 10 out of 10 by K.H. The Grad Team
What do you like about our products and services?

It was fast and seamless.

Report a concern   December 26, 2024 — Rated 5 out of 10 by B.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The team members were very pleasant.
However, the amount of quality of the photos that were sent to me left much to be desired.
There is no way to make it right, the ceremony is over.

Report a concern   December 26, 2024 — Rated 10 out of 10 by B.S. The Grad Team
What do you like about our products and services?

The pics were phenomenal even better than my senior class photos! The action shots were so great and they always made sure that we knew they were snapping pictures so I could smile. I absolutely love !!

Report a concern   December 26, 2024 — Rated 9 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Have not received all my order yet

Report a concern   December 25, 2024 — Rated 10 out of 10 by C.A. The Grad Team
What do you like about our products and services?

Quality of the photos

Report a concern   December 24, 2024 — Rated 10 out of 10 by T.P. The Grad Team
What do you like about our products and services?

Professional and speedy delivery

Report a concern   December 23, 2024 — Rated 0 out of 10 by C.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I called and requested digital copies instead of mailed copies, no answer. Sent an email, no response. I would like a refund.

Report a concern   December 22, 2024 — Rated 1 out of 10 by D.L. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the pictures was cropped wrong. Wanted it zoomed out but got zoomed in. Looks trashy.

Report a concern   December 22, 2024 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

Great service and product is very good quality.

Report a concern   December 21, 2024 — Rated 10 out of 10 by T.C. The Grad Team
What do you like about our products and services?

The quality of the picture. Very satisfied customer

Report a concern   December 21, 2024 — Rated 10 out of 10 by F.B. The Grad Team
What do you like about our products and services?

Excellent quality

Report a concern   December 20, 2024 — Rated 5 out of 10 by R.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The date is intermingled with the school name on my daughter’s pictures. It needs to be moved over a bit so the words are not intertwined.

Report a concern   December 20, 2024 — Rated 10 out of 10 by M.O. The Grad Team
What do you like about our products and services?

Easy

Report a concern   December 20, 2024 — Rated 10 out of 10 by J.A. The Grad Team
What do you like about our products and services?

Great product , absolutely satisfied

Report a concern   December 20, 2024 — Rated 9 out of 10 by L.C.K. The Grad Team
What do you like about our products and services?

Great shots — that wouldn’t be possible for each individual parent— Lots of selection and more fragile pieces were delivered intact — beautifully before Christmas— thanks


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