The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8421 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 21, 2025 — Rated 0 out of 10 by K.H. The Grad Team
How did we disappoint you and what can we do to make things right?

My photos were horrible Quality, blurry with blue marks on my face

Report a concern   March 21, 2025 — Rated 10 out of 10 by R.C. The Grad Team
What do you like about our products and services?

Good communication. Arrived as promised.

Report a concern   March 21, 2025 — Rated 5 out of 10 by R.H.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered an 8×10 graduation portrait and the picture wasn't centered correctly. The picture was enlarged in which it chopped off the top of my cap.

Report a concern   March 21, 2025 — Rated 8 out of 10 by J.S. The Grad Team
What could we do to improve?

Better quality pictures

Report a concern   March 21, 2025 — Rated 10 out of 10 by L.B. The Grad Team
What do you like about our products and services?

Quality pictures

Report a concern   March 21, 2025 — Rated 1 out of 10 by C.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

Stupidly high prices for digital downloads of photos. They're not even that high quality.

Report a concern   March 21, 2025 — Rated 9 out of 10 by S.L. The Grad Team
What do you like about our products and services?

The pictures look really great and I love the magnets. I should have ordered more magnets apparently. Those were a big hit!

Report a concern   March 21, 2025 — Rated 10 out of 10 by R.G. The Grad Team
What do you like about our products and services?

It was super easy to order online and the shipping was fast. I was very satisfied with the quality of the pictures.
Report a concern   March 21, 2025 — Rated 0 out of 10 by M.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I don't like the picture qualities,

Report a concern   March 21, 2025 — Rated 1 out of 10 by B.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I wish my picture didn’t have to be cropped that my cap was cut off but there was not option to adjust the photo to my liking. If there is a way to adjust frame to include my entire cap and cut off the lower portion of the photo with the degree out of frame is fine.

Report a concern   March 21, 2025 — Rated 10 out of 10 by R.A. The Grad Team
What do you like about our products and services?

The products are very nice. the services are easy to follow I was able to order my photos and the arrived pretty quickly.

Report a concern   March 21, 2025 — Rated 2 out of 10 by N.P. The Grad Team
How did we disappoint you and what can we do to make things right?

The price was ridiculously high for the pictures and honestly, the pictures were not all that great.

Report a concern   March 21, 2025 — Rated 10 out of 10 by C.C. The Grad Team
What do you like about our products and services?

I loved that pictures from 2 years ago were included. I graduated from gas and state community college two years ago and I was uncertain how to find pictures from my graduation and I was lucky to come across your website to find my graduation pictures.
Report a concern   March 21, 2025 — Rated 10 out of 10 by K.H. The Grad Team
What do you like about our products and services?

It was great.
Report a concern   March 21, 2025 — Rated 10 out of 10 by L.H. The Grad Team
What do you like about our products and services?

Reminders and opportunity to buy within a long time frame wad helpful
Report a concern   March 21, 2025 — Rated 1 out of 10 by I.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos were garbage, had to edit the stuff myself, price is astronomical for what we delivered.

Report a concern   March 21, 2025 — Rated 10 out of 10 by K.K. The Grad Team
What do you like about our products and services?

Cool

Report a concern   March 21, 2025 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

Product quality was great

Report a concern   March 21, 2025 — Rated 10 out of 10 by N.P. The Grad Team
What do you like about our products and services?

The quality of the picture is amazing.
Report a concern   March 21, 2025 — Rated 10 out of 10 by N.F. The Grad Team
What do you like about our products and services?

Beautiful, Timely with great customer service. Quick replies and live person answers the phone.
Report a concern   March 21, 2025 — Rated 6 out of 10 by S.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Backgrounds were wrinkled, more poses should be used
Report a concern   March 21, 2025 — Rated 3 out of 10 by S.Z. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures weren't that great and with one picture of both of my kids, I didn't have the ability to zoom out to include both fully, my daughters hand was cut off even though it was in the original picture. Overall, the pictures were just okay, nothing great. Disappointing.
Report a concern   March 21, 2025 — Rated 10 out of 10 by R.L. The Grad Team
What do you like about our products and services?

Beautiful photos that we weren't able to capture so we could enjoy the ceremony, very reasonable prices, and quick shipping.
Report a concern   March 20, 2025 — Rated 5 out of 10 by S.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I haven’t received my order and haven’t seen any notifications on whether it has been shipped or not.
Report a concern   March 19, 2025 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

My daughter pictures is gorgeous.Thanks LSU 💜💛
Report a concern   March 17, 2025 — Rated 10 out of 10 by E.H. The Grad Team
What do you like about our products and services?

Easy process to customize and order. Quick response from customer service when I had an issue.
Report a concern   March 17, 2025 — Rated 0 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Never received my photo!!!
Report a concern   March 16, 2025 — Rated 0 out of 10 by T.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The only group photo that is offered does not have all students pictured in it. There is no way to order the photograph without having students on each end cropped out if the photo. Extremely disappointed and still have not received a refund for the photo that I ordered, which does not even have my son in it because he was cropped out of it. Hard to believe this was the outcome product from a professional photography. I will be expressing my concerns to LSU Ver School so this does not happen for future classes.
Report a concern   March 16, 2025 — Rated 10 out of 10 by G.S. The Grad Team
What do you like about our products and services?

Quality was good and web site was very easy to use
Report a concern   March 16, 2025 — Rated 0 out of 10 by B.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I still haven’t received my email with digital downloads I paid for. I sent an email to customer service, they said I would receive an email again with the downloads. I have not received them.


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