The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 31, 2025 — Rated 10 out of 10 by L.D. The Grad Team
What do you like about our products and services?

Great service & product was good quality!

Report a concern   January 31, 2025 — Rated 8 out of 10 by B.M. The Grad Team
What could we do to improve?

The costs are very high, it was very disappointing.
$150 for 6 pictures digital is very high, especially when you have kids that are in school and we arty paying a high price for the education.

Report a concern   January 31, 2025 — Rated 10 out of 10 by E.R. The Grad Team
What do you like about our products and services?

It’s beautiful…. No other words needed

Report a concern   January 31, 2025 — Rated 10 out of 10 by T.Z. The Grad Team
What do you like about our products and services?

Nice quality and staff were prompt to reply to my questions.

Report a concern   January 31, 2025 — Rated 9 out of 10 by T.D. The Grad Team
What do you like about our products and services?

Good photographs, easy to place order, and received order quickly.

Report a concern   January 31, 2025 — Rated 0 out of 10 by S.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   January 31, 2025 — Rated 9 out of 10 by A.M.B. The Grad Team
What do you like about our products and services?

I would like access to other proof photos again.

Report a concern   January 31, 2025 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

Yea I loved

Report a concern   January 31, 2025 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

Received several nice poses to choose from and like the optional background choices.

Report a concern   January 31, 2025 — Rated 7 out of 10 by J.S. The Grad Team
What could we do to improve?

Prices

Report a concern   January 31, 2025 — Rated 9 out of 10 by K.A. The Grad Team
What do you like about our products and services?

Different backgrounds to choose from and purchase options

Report a concern   January 31, 2025 — Rated 6 out of 10 by K.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The background used for the Idaho State University December graduation was not complimentary. It made the pictures unflattering.

Report a concern   January 31, 2025 — Rated 7 out of 10 by J.D.C. The Grad Team
What could we do to improve?

My diploma was covering my honors medal in my photo. It would have been nice if the photographer had prompted me to lower my diploma so that my medal was showing. The lighting was also a little harsh, and it would have been nice for the option of retouching to get rid of the shine. The photographer asked me to pose for a "fun" shot, but those "fun" shots were not available on the website.

Report a concern   January 31, 2025 — Rated 9 out of 10 by L.H. The Grad Team
What do you like about our products and services?

The pictures turned out good. I was having a hard time figuring out if they woudl actually look good in person becuase they were a little fuzzy on the computer.

Report a concern   January 31, 2025 — Rated 8 out of 10 by S.H. The Grad Team
What could we do to improve?

rEMOVE OTHER PEOPLE FROM BACKGROUND ON PHOTOS.

Report a concern   January 31, 2025 — Rated 6 out of 10 by C.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Would have liked more poses with diploma instead of just one

Report a concern   January 31, 2025 — Rated 6 out of 10 by E.G. The Grad Team
How did we disappoint you and what can we do to make things right?

prices are insane! I understand the economy is crashing but dude...

Report a concern   January 31, 2025 — Rated 10 out of 10 by S.P. The Grad Team
What do you like about our products and services?

Great job on all photos and magnets as well as a plaque/frame. You all rock!!

Report a concern   January 31, 2025 — Rated 9 out of 10 by S.K. The Grad Team
What do you like about our products and services?

The turn around time was very quick and site was easy to navigate. Photos were done well for the environment.

Report a concern   January 31, 2025 — Rated 10 out of 10 by E.R. The Grad Team
What do you like about our products and services?

It was very simple and I didn’t have to do anything but order prints everything was sent to me

Report a concern   January 31, 2025 — Rated 5 out of 10 by I.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Not many pictures to look at. The poses were awkward and did not fit the my situation. The best picture had an awkward background in the waiting room.

Report a concern   January 31, 2025 — Rated 10 out of 10 by R.V. The Grad Team
What do you like about our products and services?

Just as I ordered, thanks!

Report a concern   January 31, 2025 — Rated 8 out of 10 by D.D.O.B. The Grad Team
What could we do to improve?

our photos were not complete and the graduate had to contact multiple times to get all photos to be able to be viewed for purchase.

Report a concern   January 31, 2025 — Rated 10 out of 10 by A.L. The Grad Team
What do you like about our products and services?

Easy to order

Report a concern   January 31, 2025 — Rated 10 out of 10 by L.L. The Grad Team
What do you like about our products and services?

The pictures were absolutely gorgeous!!!! Thank you so much!! I’ve actually had a couple reorders bc I’ve been so pleased that I ended up ordering more products/pictures. I am thankful that I’m still able to order them. These are by far some of the best photos ever taken of my son. Not sure who is the photographer, photo editor, or the person responsible for printing them but my highest regards and thanks to each person involved. Everyone loves them and honestly they are nothing short of perfect. Thank you again and do not change a thing!!

Report a concern   January 31, 2025 — Rated 9 out of 10 by B.S. The Grad Team
What do you like about our products and services?

Great pics and good variety of packages to order from.

Report a concern   January 31, 2025 — Rated 10 out of 10 by H.K. The Grad Team
What do you like about our products and services?

Everything

Report a concern   January 31, 2025 — Rated 10 out of 10 by M.G. The Grad Team
What do you like about our products and services?

Very nice thank you

Report a concern   January 31, 2025 — Rated 10 out of 10 by C.H. The Grad Team
What do you like about our products and services?

They are very clear and beautiful

Report a concern   January 31, 2025 — Rated 9 out of 10 by J.S. The Grad Team
What do you like about our products and services?

I like that we had the option to buy photos but I do think they are way too expensive for images


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