The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 22, 2024 — Rated 8 out of 10 by D.R. The Grad Team
What could we do to improve?

The Grad Team was great. However I didn’t receive my gown and other ordered items properly and there was no communication abilities to gain support.

This area could be tighter, whether or not there are also additional vendures.

Report a concern   November 22, 2024 — Rated 6 out of 10 by S.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Very grateful for photos taken. Some of the poses felt unnatural and process felt rushed. Understandably, this was the only time for this to occur as it was a long ceremony a huge class.

Report a concern   November 22, 2024 — Rated 10 out of 10 by A.W. The Grad Team
What do you like about our products and services?

My pictures were beautiful! I loved the choices of backgrounds. I am very satisfied with my photographs.

Report a concern   November 21, 2024 — Rated 9 out of 10 by E.M. The Grad Team
What do you like about our products and services?

Beautiful portraits

Report a concern   November 20, 2024 — Rated 5 out of 10 by F.A. The Grad Team
How did we disappoint you and what can we do to make things right?

The keychain pic deleted one family member

Report a concern   November 18, 2024 — Rated 9 out of 10 by M.E. The Grad Team
What do you like about our products and services?

even though my initial order was incorrect, Grad Team quickly applied a remedy and sent me the correct photo free of cost.

Report a concern   November 18, 2024 — Rated 0 out of 10 by N.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I was not able to tell that the pictures I selected were photos where my wife had her eyes closed. I have not been able to contact any about changing the pictures. The $100 was wasted.

Report a concern   November 17, 2024 — Rated 10 out of 10 by J.L. The Grad Team
What do you like about our products and services?

The grad team were absolutely amazing! The pictures obtained at the recent commencement were perfect!

Report a concern   November 17, 2024 — Rated 10 out of 10 by S.C.B. The Grad Team
What do you like about our products and services?

The quality of the product.

Report a concern   November 16, 2024 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

I’d like to order more pictures if possible.

Report a concern   November 16, 2024 — Rated 10 out of 10 by T.S. The Grad Team
What do you like about our products and services?

Everything was a pleasant experience

Report a concern   November 16, 2024 — Rated 10 out of 10 by G.F. The Grad Team
What do you like about our products and services?

Very professional and clear instructions. Lots of different pose options and I love that the photographer let me look at the photo before continuing. To make sure I liked it. The pictures were also done super fast after taking them.

Report a concern   November 15, 2024 — Rated 10 out of 10 by E.F. The Grad Team
What do you like about our products and services?

They were very kind and let me retake pictures and see them if I didn’t like it

Report a concern   November 15, 2024 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

I liked that you could mix and match with the pictures and I also like all of the different package options with the frames and being able to pick what you from all of the products very nice even though the products were pricey I still like all of the products to choose from very elegant .

Report a concern   November 15, 2024 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

I like the high quality of the products and how quickly I received my order.

Report a concern   November 15, 2024 — Rated 8 out of 10 by F.L. The Grad Team
What could we do to improve?

No comment at this time.

Report a concern   November 15, 2024 — Rated 8 out of 10 by S.M. The Grad Team
What could we do to improve?

I would have liked some different digital selections

Report a concern   November 15, 2024 — Rated 8 out of 10 by S.S. The Grad Team
What could we do to improve?

Pricing is quite high and I wish someone would told me to either lift my head or push my glasses up.

Report a concern   November 15, 2024 — Rated 10 out of 10 by C.S. The Grad Team
What do you like about our products and services?

The photos were excellent in quality and they were delivered in a very timely manner. The process of purchasing was very easy.

Report a concern   November 15, 2024 — Rated 10 out of 10 by K.K. The Grad Team
What do you like about our products and services?

Fast and easy access to graduation photos with a variety of prints from digital to basic print formats. Great service and good options!

Report a concern   November 15, 2024 — Rated 9 out of 10 by K.H. The Grad Team
What do you like about our products and services?

It was quick and the quality of the photos was great.

Report a concern   November 15, 2024 — Rated 5 out of 10 by P.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I would have liked better prices for the single photos or a package to buy 4 different poses in a good deal

Report a concern   November 15, 2024 — Rated 7 out of 10 by K.D. The Grad Team
What could we do to improve?

I especially wanted one of my actually r4eceiving my diploma and one wasn't good, but the other was not a full frontal picture, but it was at least better than the other.

Report a concern   November 15, 2024 — Rated 9 out of 10 by N.M. The Grad Team
What do you like about our products and services?

The organization was on point

Report a concern   November 15, 2024 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

Excellent pictures. Thank you

Report a concern   November 15, 2024 — Rated 10 out of 10 by A.Q. The Grad Team
What do you like about our products and services?

The quality of the pictures is top notch. I also received the pictures faster than anticipated

Report a concern   November 15, 2024 — Rated 10 out of 10 by J.F. The Grad Team
What do you like about our products and services?

I liked how great my pictures turned out and affordable they were. Also the session was quick and easy and didn’t take long at all.

Report a concern   November 15, 2024 — Rated 10 out of 10 by R.N. The Grad Team
What do you like about our products and services?

Crisp clear pictures with fast delivery.

Report a concern   November 15, 2024 — Rated 10 out of 10 by A.V. The Grad Team
What do you like about our products and services?

Everything, presentation, quality worth it. Thank you!

Report a concern   November 15, 2024 — Rated 10 out of 10 by C.T. The Grad Team
What do you like about our products and services?

On the day of my graduation. The gentleman with the twisted up mustache said to me as I was one of the last ones getting my degree. He said ' Take your moment!". That was so encouraging to me.


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