The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 16, 2025 — Rated 8 out of 10 by K.B. The Grad Team
What could we do to improve?

The prices seemed a bit exhorbitent to me. Also, out of the 4 pictures there were of me, 2 of them were blurry which was a bummer.

Report a concern   May 16, 2025 — Rated 10 out of 10 by T.G. The Grad Team
What do you like about our products and services?

Happy with the pictures

Report a concern   May 16, 2025 — Rated 10 out of 10 by S.G. The Grad Team
What do you like about our products and services?

Prompt response

Report a concern   May 16, 2025 — Rated 9 out of 10 by M.H. The Grad Team
What do you like about our products and services?

I like the ease of the survive

Report a concern   May 16, 2025 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

the pictures were very good! Easy to access and easy to checkout!

Thank you!

Report a concern   May 16, 2025 — Rated 0 out of 10 by A.E. The Grad Team
How did we disappoint you and what can we do to make things right?

In my picture, I was blinking. I mentioned this to the photographer because I was worried about it and he said it looked fine.

Report a concern   May 12, 2025 — Rated 1 out of 10 by A.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Great Photos! They get photos my family wasn't able to get.

Report a concern   May 12, 2025 — Rated 9 out of 10 by R.P. The Grad Team
What do you like about our products and services?

The digital purchase was great, they should include to release form along with your purchase.

Report a concern   May 12, 2025 — Rated 3 out of 10 by D.P. The Grad Team
How did we disappoint you and what can we do to make things right?

My son Dominic's graduation year was 2025 from wyotech and on the package I received has 2024.

Report a concern   May 11, 2025 — Rated 10 out of 10 by G.S. The Grad Team
What do you like about our products and services?

The photography was a lot of fun to work with on Grad day. Photos are amazing.

Report a concern   May 11, 2025 — Rated 10 out of 10 by D.A. The Grad Team
What do you like about our products and services?

Everything was great

Report a concern   May 10, 2025 — Rated 10 out of 10 by B.G. The Grad Team
What do you like about our products and services?

Reliability

Report a concern   May 9, 2025 — Rated 9 out of 10 by L.M. The Grad Team
What do you like about our products and services?

Fine, no problems

Report a concern   May 9, 2025 — Rated 10 out of 10 by T.E. The Grad Team
What do you like about our products and services?

Easy to order!

Report a concern   May 9, 2025 — Rated 8 out of 10 by M.P. The Grad Team
What could we do to improve?

Customer service was good. Pictures were bad due to over/under exposure problem. Credit was issued and damaged photo replaced

Report a concern   May 9, 2025 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

The products were great quality and affordably priced

Report a concern   May 9, 2025 — Rated 10 out of 10 by M.H. The Grad Team
What do you like about our products and services?

Very professional

Report a concern   May 9, 2025 — Rated 1 out of 10 by J.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I was very disappointed in the delivery method my sons pictures were ruined and nobody to contact or return our call about them these are priceless moments and expect to have great products instead of bent photos they were very expensive to purchase

Report a concern   May 7, 2025 — Rated 0 out of 10 by L.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Did not get the email to download the photos - been over a month!!!

Report a concern   May 6, 2025 — Rated 0 out of 10 by S.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Never received my pics

Report a concern   May 5, 2025 — Rated 10 out of 10 by T.C. The Grad Team
What do you like about our products and services?

Quality of the product

Report a concern   May 4, 2025 — Rated 8 out of 10 by J.M. The Grad Team
What could we do to improve?

Prices were incredibly expensive. A few key moments for pictures were missed. It was hard to tell when to look at a camera.

Report a concern   May 3, 2025 — Rated 5 out of 10 by T.W. The Grad Team
How did we disappoint you and what can we do to make things right?

too expensive

Report a concern   May 3, 2025 — Rated 0 out of 10 by J.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Haven't seen pictures as of yet that I paid for

Report a concern   May 3, 2025 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

They were helpful and able to help me with my request in a timely manner. They sent me the link to order pictures that same day

Report a concern   May 3, 2025 — Rated 6 out of 10 by E.A. The Grad Team
How did we disappoint you and what can we do to make things right?

The final product delivered isn’t the same as shown online . The online store options need more order and choices flexibility with the parents/client in mind instead of being money driven and steering the buyer into pre-set choices .

Report a concern   May 2, 2025 — Rated 10 out of 10 by G.D. The Grad Team
What do you like about our products and services?

Love my pics!!!

Report a concern   May 2, 2025 — Rated 0 out of 10 by K.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I purchased a digital print for $60 so I could have copies made quickly. This is the first time I have purchased a digital print where you can’t upload it to a place to print it.

Report a concern   May 2, 2025 — Rated 10 out of 10 by M.K. The Grad Team
What do you like about our products and services?

Photos were nicely taken & response to my questions was quick. Thank you.

Report a concern   May 2, 2025 — Rated 10 out of 10 by E.B. The Grad Team
What do you like about our products and services?

Received items much quicker than expected. Great quality items.


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