The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8421 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 25, 2025 — Rated 0 out of 10 by S.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos are sub-par, particularly for the price. There was only one photo I was really excited about to commemorate my graduation. Otherwise, they were flat, and not very good, and incredibly expensive.

Report a concern   March 25, 2025 — Rated 10 out of 10 by J.A.D. The Grad Team
What do you like about our products and services?

Good quality and prompt service.

Report a concern   March 24, 2025 — Rated 10 out of 10 by S.W. The Grad Team
What do you like about our products and services?

we had a problem with the order and Laura handled it quickly and efficiently.

Report a concern   March 24, 2025 — Rated 10 out of 10 by N.P. The Grad Team
What do you like about our products and services?

Great options for packages and individual purchases. Several background choices.

Report a concern   March 24, 2025 — Rated 3 out of 10 by N.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture is blurry

Report a concern   March 24, 2025 — Rated 5 out of 10 by A.N. The Grad Team
How did we disappoint you and what can we do to make things right?

I mean the options were not relevant to me and so I struggled with choosing the right package to meet my needs. I wish that it could have been more packages to choose from.

Report a concern   March 23, 2025 — Rated 8 out of 10 by S.C. The Grad Team
What could we do to improve?

The quality of the photos is high, but it was difficult to find any description of the different finishes available. I had to use other websites to try and understand them, and still ended up with a shiny finish, which I was trying to avoid. The prints came quickly and were protected from any possible damage in transit.

Report a concern   March 23, 2025 — Rated 10 out of 10 by K.C. The Grad Team
What do you like about our products and services?

easy

Report a concern   March 23, 2025 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

Very good quality photos, thank you.

Report a concern   March 23, 2025 — Rated 9 out of 10 by E.D. The Grad Team
What do you like about our products and services?

Easy to order

Report a concern   March 22, 2025 — Rated 7 out of 10 by A.W. The Grad Team
What could we do to improve?

Don't over correct the eyes on photos with eyeglasses

Report a concern   March 22, 2025 — Rated 9 out of 10 by C.J. The Grad Team
What do you like about our products and services?

The quality of the photos are excellent.

Report a concern   March 22, 2025 — Rated 9 out of 10 by K.F. The Grad Team
What do you like about our products and services?

Easy & quick delivery

Report a concern   March 22, 2025 — Rated 7 out of 10 by K.A. The Grad Team
What could we do to improve?

Better pricing

Report a concern   March 22, 2025 — Rated 0 out of 10 by Y.T. The Grad Team
How did we disappoint you and what can we do to make things right?

bad quality false advertisement.

Report a concern   March 22, 2025 — Rated 0 out of 10 by S.K. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid for hair touches and nothing was done. I am extremely disappointed. Please do the hair touches. Thank you

Report a concern   March 22, 2025 — Rated 10 out of 10 by R.C. The Grad Team
What do you like about our products and services?

I got the pictures fast and they were very nice

Report a concern   March 21, 2025 — Rated 10 out of 10 by T.S. The Grad Team
What do you like about our products and services?

Nice quality pictures

Report a concern   March 21, 2025 — Rated 10 out of 10 by M.C. The Grad Team
What do you like about our products and services?

Well organized and great pictures.

Report a concern   March 21, 2025 — Rated 0 out of 10 by P.J. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures that I received are not the ones that I ordered.Also one of the items were damaged.

Report a concern   March 21, 2025 — Rated 1 out of 10 by L.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Pricing. It was quite unfortunate to see the prices of these items considering it’s such and important day in someone’s life. I felt gouged and taken advantage of.

Report a concern   March 21, 2025 — Rated 0 out of 10 by D.A. The Grad Team
How did we disappoint you and what can we do to make things right?

All my pictures came out soooo blurry! Terrible

Report a concern   March 21, 2025 — Rated 9 out of 10 by A.S. The Grad Team
What do you like about our products and services?

The pictures was of great quality and beautiful!

Report a concern   March 21, 2025 — Rated 5 out of 10 by D.A. The Grad Team
How did we disappoint you and what can we do to make things right?

We bought the picture which you took of our son in his graduation gown and were disappointed by the glare and lack of professional photo quality

Report a concern   March 21, 2025 — Rated 10 out of 10 by A.J. The Grad Team
What do you like about our products and services?

they were returned quickly and you kept them for a long time

Report a concern   March 21, 2025 — Rated 8 out of 10 by M.H. The Grad Team
What could we do to improve?

Price

Report a concern   March 21, 2025 — Rated 3 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

No retouching was done while paid for.
Photos were blurry and too bright.
Paid a lot of money for photos that could have been taken by a nonprofessional.

Report a concern   March 21, 2025 — Rated 2 out of 10 by A.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Glare from diploma in pictures, shiny faces, in general not quality photography.

Report a concern   March 21, 2025 — Rated 10 out of 10 by A.V. The Grad Team
What do you like about our products and services?

The quality is super nice! I have gotten products for both my BS and my MBA to commemorate my hardwork, and they're lovely.

Report a concern   March 21, 2025 — Rated 10 out of 10 by K.H. The Grad Team
What do you like about our products and services?

Recieved pictures promptly


Privacy Policy