based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Beautiful shots!
There is a significant glare on my glasses in the photograph. I could have taken a better photo with a disposable camera. I would like a refund or retouched (at no cost).
My pictures were bent and wet when they arrived. They have creases all over them. If they are going to be mailed in just a floppy envelope, they need to be fortified with something stronger inside the envelope. For the amount of money it cost, I would have expected better. To make it right? Fix the way those pictures are being mailed out.
Prefer information about photos and better quality. Flash was in glasses lenses, and vost for a basic retouch almost as expensive as the photo chosen. Price points very high. Lifetouch provided a better price point package offers.
I also saw in pics, familes getting pics with grads etc nothing was mentioned this was a possibility or options. Better communication would hvae been nice.
Quality of prints, initial cost and prompt service on delivery.
The picture was very nice, beautiful and handled with care. Thanks
When you mailed my son's grad pictures, you put them in a flimsy envelope with no support. The inside divider was so thin that it bent. The picture is bent as well. VERY DISAPPOINTED.
Very poor photo quality, especially for $59.95 per digital download and $13.95 per print! My brother took 10x better quality photos on his iPhone.
160 for 6 pictures is crazy
Just wished you could retake the pic if you knew I blinked. If it wasn't possible though, then it's okay. Thank you.
Easy to order
There were many choices of photos and the costs were reasonable. When I received my photos the quality was apparent.
Great pictures of a great moment. Thank you!
One of the pictures was blurry, there's no way for me to notice before purchasing. More pictures that were "found" were offered to purchase, and they those pictures had background settings that would have been nice to have prior to my first purchase.
Very good pictures
Great pictures and moments captured. Good quality printed photos.
All the pictures arrived in a paper envelope and when I got them out of the mailbox the envelope was wet. Inside the envelope the pictures were all wet. It might have been nice to send the pictures in a better quality weather proof packaging.
I just felt like the photos were VERY overpriced. The backgrounds looked super fake.
I ordered 2 sets of pictures. I have yet to receive the 2nd set. And getting in touch with someone regarding the issue has been a challenge.
Very nice
Very effiecient and friendly. Professional photos are of great quality.
I was assuming I was getting a print sent to me in the mail because of the cost of one picture. I have to spend even more money to get it printed off. Too high priced!
My photo came damaged and bent with water damage. I reached out with NO response
I liked the Quality of the products.
It was great
The pictures were blurry and I either got a super close up picture that cut off her degree, or I got one that was so far back it had so much background “noise.” I ordered the close up picture, but definitely am not satisfied with it.
I unexpectedly lost my mom less than two weeks before graduation. As a result, I was in a mental fog at the ceremony. The images that were captured helped me to go back later and reflect on the monumental moment of walking across the stage. Thank you.
The price is too expensive
Liked the pictures taken throughout the day. Easy to order and great quality