based on 8532 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The quality of care, product, and overall level of dedicated service.
The pictures were great and very easy to order what I wanted.
I appreciate the timely way the photos were shared with me and how quickly my order arrived in the mail. I only wish I had the option to make the image either landscape or portrait.
Little to no attention to the Graduate. Real-time photo hints would be helpful, i.e. Holding your diploma to high and hiding medals, master hoods not laying right, ensuring you are actually ready for the photo by a countdown, etc.
I was given someone else’s photo package to review. Emailed in to let the team know they sent me someone else’s photos. Zero response or corrective actions from anyone. I had to surf all the photos to find my collection.
Packages are too expensive. Photographers didn’t even try to adjust graduates’ gown and stoles etc if they were lopsided. I am a professional photographer and would never charge the amounts you charge. We should be able to get digital and print packages at affordable rates, especially given you are taking thousands of graduates photos per event. You should be ashamed of yourselves. WGU specifically has mostly working family graduates who chose the school for its affordability. Very disappointed in your photographers as well. My daughter recently graduated with a bigger class than I did and those photographers took the second to adjust stoles and gowns or caps that were lopsided. Do better.
Quick! and the facial recognition technology is great!
Pricing structure is insanely expensive. Low transparency about pricing when partnered with my school.
I got some great pictures from my graduation. There were plenty of places where the photographers took nice candid shots during the ceremony.
Quick response time. Nice photo
Pictures looked great and came quickly. Loved it all.
My photo came all bent up and creased.
Pictures came out crooked
Appreciated the free professional photo during WGU Alumni Celebration. The photos taken at graduation were good. Grad team helping out during live viewing on the stage could have done a better job. They didn’t tell me where to look when it was turn causing me to look up bc I didn’t know what to expect, besides that they did great.
Great organizing
Quick response and just wonderful photographers that covered our UIW graduation. They were amazing and so kind. Thank you!
I think the photo quality is poor for the prices charged. Wish I would have bought the image and had them printed elsewhere. Disappointed to say the least.
Variety of photos
There is more than two poses in the selection.
Hard up log back in and see more photos
You could show the photos you have ordered not just the number.
My daughters pictures were lost for a very long time, she had to call and get assistance. And the pictures taken at graduation were not great. Lastly, I have not received her graduation video.
Friendly, took nice photos. I was very happy with how they turned out
Photo insife package was wrinkled in one side, i want the picture resent but no wrinkles
The pictures were not great, yet they cost a fortune. If you charge that much, you should provide higher-quality images.
very nice quality
Everything was done on time and very professionally
The photos shaking Monsignor hand are a terrible angle and most students have their eyes closed.
Love that someone takes professional pics so the parents can enjoy the ceremony. Also they then have professional cameras for better quality pics.
Pictures were great and loved the enhancements
Great pictures! Many back drops to choose from. Very fast with getting the proofs out to order from. Thank you for capturing this milestone moment.