based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ability to customize packages at reasonable price
My picture on the stage was all white. It looks like you guys didn't check or adjust your setting before the event start
Great communication and set up but too expensive for students
I did not like the paid for retouching and requested the unretouched images, with no response. Paid hundreds of dollars for bad pictures with bad editing.
The prices were insanely expensive, and I paid extra for an obvious hair to be removed; nothing was changed in the final image.
The pictures were really expensive when they did not have good lighting or color correction. In other words, the pictures did not look professional, except for the one taken after walking on stage. I think it is the price what upset me the most because I did not think one picture was worth that much, so I bought two other pictures.
Coffee mug took a very long time to receive. Photos were received promptly and are of decent quality. Overall, not an almost $100 value.
Good quality as promised, excellent photo backgrounds, prompt service.
Great quality photos with quick delivery time!
Wonderful pictures!! Very happy with them!
Lower prices. Pictures are EXTREMELY expensive.
Liked them and appreciate the time the photographer took but they were a little expensive.
Prompt service & good prints.
The pictures in line going in to the auditorium did not really have Chris as a focal point - there were numerous other people in the pictures.
I paid over $80 for one image. The only image that I liked from the set.
Granted, I like this picture and I wanted it for my future. I paid extra to have the image touched up as someone else's tassle slightly obscures my face. It wasn't fixed and I just got the regular image. I emailed customer service twice and got no response.
Can you fix the image or not? Am I expected to do that?
Good photos. Fast delivery
Fast, great quality!
I placed an order on January 1st. I realized shortly after I made a mistake with my purchase so I immediately reached out to the customer service email. I never heard anything back. I wasted $60 for nothing.
The pictures are not good quality. I appreciate the opportunity to buy them, and I did. I guess Injust wanted better.
Easy website to order from and the photos are fantastic! Received quickly.
Would highly recommend.
Everyone was very friendly and the photos were well done
I loved the pictures and the quality of the photographs I received. I also received them so quickly. I was able to order and distribute my photos less than 3 weeks after graduating.
Quality and Customer Service:
The downloads were high resolution and clear, and they came quickly. I ordered an 8x10 and a 5x7 print to be mailed, and I received the two prints together in an envelope that was printed on the outside 'Photos-Do Not Bend'. However, the postman bent it anyway to put it in my mailbox: both the cardboard and the 8x10 had creases in them.
I contacted The Grad Team explaining the issue, and received a prompt reply from Emily; she re-sent the 2 prints, this time in a stiffer cardboard envelope.
The high-quality prints arrived in perfect condition; my mail carrier brought them to my door, and the stiffer cardboard envelope kept them safe.
I truly appreciate your help ensuring these prints arrived safely.
I'm glad LSU used The Grad Team & apmphoto for their commencement photos.
The digital options were a bit overpriced; it was a struggle to use the QR code to get logged in and properly registered as well.
The wooden blocks are not heavy enough to keep the pictures upright!
I like that we got the link sent right away on text and email. Easy to see and order. Prices aren't bad
Beautiful pics reasonably priced
The Grad team member who assisted me was exceptional. She made sure my order was right and was so helpful when I had to make a minor change per my son's request for his college graduation photo. Great work Grad Team!
The prices are ridiculously high. One of the photos that I purchase showed good on the link but when printed it was bad.
I would like a refund or partial refund unless the originals can be edited or there are additional pictures taken at different times. For the picture where I received my diploma and handshake my eyes were closed. My parents were very upset, please reach out to me at Phone number removed to get this settled. Name removed.