based on 8421 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Photo quality.
The photographers did not tell us the correct way to see our pictures. They did not let us see them when we took them to ensure they were adequate. They did not advise me that my hood had rolled up in the front exposing the zipper to my gown and my shirt underneath. I was very displeased with my pictures and because we were not able to see them for weeks there was no opportunity for me to reschedule.
Quality
Availability to have photos when you can't be there to do your own.
Good picture. Didn't even know the kid had a pic taken in his cap and gown.
The service was great! I did expect a little better quality on the paper, for the price. If the prices were not so steep, we would have liked to order another pose.
Service was great. They made me feel comfortable and gave suggestions to help with best picture outcome. The package on the other hand were pricey and couldn't make my own.
I attended the WGU event before graduation mostly for the headshots. When I was sent the link, none of my headshots were there. I contacted support and was given the email for Vicki. I emailed her and her auto response was that she was out of the country and to contact Tom. I emailed Tom who said he would look into it. He did not. I contacted him again and he said Vicki was coming back and to contact her. I did. She could not find any of my headshots. Supposedly there were some that were lost. The entire ordeal was handled very unprofessionally. There was NEVER any remorse just sorry bye. Make it better? The grad pics I did buy should have been refunded at the very least. Mostly I would like to know where my headshots are.
I wish I had a better picture taken.
Quality
Where do I start? This was the first time anyone in my family has graduated college, me being the first one I was not sure what to expect. However, the team did such a great job decorating, planning, and making me feel welcomed at the event was far beyond anything I could have ever expected. WGU grad team took every detail to heart from the alumni lanyards, to the clearly marked areas where each activity was taking place, to multiple photo op locations, and having employers onsite for interviews/information session.
My photos were lost in the system. I provided my confirmation of me having my photos taken via a screenshot of my registration/confirmation code, as well as pictures that my girl friend had taken of me getting my professional pictures taken (as proof). I never got an email with my photos, and instead had to reach out to my university bookstore to get the information of the company taking them (the grad team), then reach out to the grad team to find that my photos were lost. Somehow they ended up being found. Then I went to download my professional photos (which were advertised as free), then come to find out that they were actually SIXTY dollars for ONE photo. ONE HUNDRED dollars for THREE photos. This is OBNOXIOUS pricing. ABSOLUTELY RIDICULOUS. I would have avoided wasting my time and being completely mislead and scammed, and instead went to our university career fair where professional photos are $5 a photo - realistic and reasonably priced. Thanks for the headache.
Good
Great picture and I received it quickly.
Great!
Photos were excellent! However, they arrived in a non padded envelope and got really bent and wet from the rain . Some of them were ruined ! I would love reprints of the ones that were messed up!
Great service from the staff members! They were very patient, and understanding of the importance these graduation photos have on us graduates.
Too expensive, 200 dollars for digital package? What rip-off. Taking advantage of an special occasion to nickle and dime your customers. What a shame, greedy corporation at it's finest.
Professional and Quality! Turn around time was perfect
The quality was to perfection!
Glad to get nice pictures of our graduate. I appreciate it as we cannot zoom in from the stands.
The product is good
Mug photo was crooked, at it was a gift. Is possible to send another one?
I STILL have not received my order! I don't know how to get ahold of you. I can't find a phone number anywhere and I have tried emailing you back from the emails I have received. I am extremely disappointed and would really like it if someone could contact me directly.
Thank you,
Name removed
Phone number removed
Very easy to use and navigate
I ordered 2 different pictures. The picture of the diploma being handed off is so dark that only the lighter items can be seen. I took a picture of the print with my phone, and more things were visible. This print should have been lightened before printing.
Website was a little difficult to navigate
I ordered two mugs - I indicated on the order the name of the college is Rush Medical College. You put Rush University on the mugs. These are worthless as it is the wrong college name. I would like to contact someone on this, but there is no way to do so and the "receipt" with the order is just a scan code. Plus the image sent was not the image ordered. Ugh.
Quick delivery
Professional, good experience, easy purchase process, and timely delivery.