based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Smooth, but website UI a bit funky
you guys will not answer my three emails.
Super easy to order! Reasonable prices with quality products. Thank you for capturing this memory.
Pics were very expensive, but good quality and quick turnaround
Picture wasn’t correct
Where is my order and how do I track it. (Missing information or hard to find). How to contact you. (After scanning the QR code at commencement, you disappear from my radar). How long does it take for orders to get to me (months?? What?!?!) Posing with “thumbs up”? Lame. I’m just scratching the surface here.
Quality
Pictures arrived damaged/bent which is more of a problem with the postal service.
Would have been a 10 if they weren’t so expensive.
Your pricing is off the charts - way to leverage exclusive rights for the event to really screw us. If I remember right, you also had a time limit or expiry date for ordering images - because surely the ongoing cost of keeping images available for purchase would be exorbitant for you, right? Disgraceful. Please don't contact me for follow-up, additional questions or information, etc. Good luck out there.
Very impressed with the mug. The quality was better than I had expected.
I assumed the white balance would be corrected in the pictures when I ordered them. I though that it was just this way on the computer, but sadly that was not the case and I am a dull orange in my prints.
Easy to use and great quality!
The website it took several attempts to order her pictures.
The designs offered for my graduation photos were great. The printed photos came very quickly and were very high quality! Thank you!
The package my pictures arrived in was bent and my pictures were damaged. There was nothing hard inside the mailer to ensure it could not be bent during shipping! I can send back the damaged pictures and have my pictures replaced.
The photos arrived quickly and were just the poses I wanted!
The pictures turned out nice
Great Quality and easy to order and the overall order to delivery was super fast . Thanks for capturing the best moments lifetime memories.
Ordering was easy and the product was delivered quickly.
Great job!
The 2 NDSU grad pics in the frame and plaque are beautiful. My daughter has received so many compliments. I will be sure to order the exact thing for my twins when they graduate from NDSU soon! Well done and we love the memory maker!!
Value
Sooooooooooooooo expensive! $100 for 3 okay photos?!?!?!?!?
Quality and variety of background to choose from.
They were decent pictures, but nothing outstanding and the prices were ridiculous.
The ease of ordering was great. The number of proofs available to choose from along with the different packages to choose from.
Looked professional, arrived on time. Good picture of my son.
They look great the pictures and they came soon after ordered.
I have no ideas for you to improve. Pictures were OK. Thank you for taking them.