The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8421 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 17, 2025 — Rated 5 out of 10 by A.N. The Grad Team
How did we disappoint you and what can we do to make things right?

My daughters pictures were lost for a very long time, she had to call and get assistance. And the pictures taken at graduation were not great. Lastly, I have not received her graduation video.

Report a concern   May 16, 2025 — Rated 10 out of 10 by S.D. The Grad Team
What do you like about our products and services?

Friendly, took nice photos. I was very happy with how they turned out

Report a concern   May 16, 2025 — Rated 3 out of 10 by M.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Photo insife package was wrinkled in one side, i want the picture resent but no wrinkles

Report a concern   May 16, 2025 — Rated 5 out of 10 by A.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were not great, yet they cost a fortune. If you charge that much, you should provide higher-quality images.

Report a concern   May 16, 2025 — Rated 10 out of 10 by S.M. The Grad Team
What do you like about our products and services?

very nice quality

Report a concern   May 16, 2025 — Rated 10 out of 10 by A.H. The Grad Team
What do you like about our products and services?

Everything was done on time and very professionally

Report a concern   May 16, 2025 — Rated 4 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos shaking Monsignor hand are a terrible angle and most students have their eyes closed.

Report a concern   May 16, 2025 — Rated 9 out of 10 by S.S. The Grad Team
What do you like about our products and services?

Love that someone takes professional pics so the parents can enjoy the ceremony. Also they then have professional cameras for better quality pics.

Report a concern   May 16, 2025 — Rated 10 out of 10 by T.D. The Grad Team
What do you like about our products and services?

Pictures were great and loved the enhancements

Report a concern   May 16, 2025 — Rated 8 out of 10 by K.B. The Grad Team
What could we do to improve?

The prices seemed a bit exhorbitent to me. Also, out of the 4 pictures there were of me, 2 of them were blurry which was a bummer.

Report a concern   May 16, 2025 — Rated 10 out of 10 by T.G. The Grad Team
What do you like about our products and services?

Happy with the pictures

Report a concern   May 16, 2025 — Rated 10 out of 10 by S.G. The Grad Team
What do you like about our products and services?

Prompt response

Report a concern   May 16, 2025 — Rated 9 out of 10 by M.H. The Grad Team
What do you like about our products and services?

I like the ease of the survive

Report a concern   May 16, 2025 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

the pictures were very good! Easy to access and easy to checkout!

Thank you!

Report a concern   May 16, 2025 — Rated 0 out of 10 by A.E. The Grad Team
How did we disappoint you and what can we do to make things right?

In my picture, I was blinking. I mentioned this to the photographer because I was worried about it and he said it looked fine.

Report a concern   May 12, 2025 — Rated 1 out of 10 by A.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Great Photos! They get photos my family wasn't able to get.

Report a concern   May 12, 2025 — Rated 9 out of 10 by R.P. The Grad Team
What do you like about our products and services?

The digital purchase was great, they should include to release form along with your purchase.

Report a concern   May 12, 2025 — Rated 3 out of 10 by D.P. The Grad Team
How did we disappoint you and what can we do to make things right?

My son Dominic's graduation year was 2025 from wyotech and on the package I received has 2024.

Report a concern   May 11, 2025 — Rated 10 out of 10 by G.S. The Grad Team
What do you like about our products and services?

The photography was a lot of fun to work with on Grad day. Photos are amazing.

Report a concern   May 11, 2025 — Rated 10 out of 10 by D.A. The Grad Team
What do you like about our products and services?

Everything was great

Report a concern   May 10, 2025 — Rated 10 out of 10 by B.G. The Grad Team
What do you like about our products and services?

Reliability

Report a concern   May 9, 2025 — Rated 9 out of 10 by L.M. The Grad Team
What do you like about our products and services?

Fine, no problems

Report a concern   May 9, 2025 — Rated 10 out of 10 by T.E. The Grad Team
What do you like about our products and services?

Easy to order!

Report a concern   May 9, 2025 — Rated 8 out of 10 by M.P. The Grad Team
What could we do to improve?

Customer service was good. Pictures were bad due to over/under exposure problem. Credit was issued and damaged photo replaced

Report a concern   May 9, 2025 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

The products were great quality and affordably priced

Report a concern   May 9, 2025 — Rated 10 out of 10 by M.H. The Grad Team
What do you like about our products and services?

Very professional

Report a concern   May 9, 2025 — Rated 1 out of 10 by J.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I was very disappointed in the delivery method my sons pictures were ruined and nobody to contact or return our call about them these are priceless moments and expect to have great products instead of bent photos they were very expensive to purchase

Report a concern   May 7, 2025 — Rated 0 out of 10 by L.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Did not get the email to download the photos - been over a month!!!

Report a concern   May 6, 2025 — Rated 0 out of 10 by S.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Never received my pics

Report a concern   May 5, 2025 — Rated 10 out of 10 by T.C. The Grad Team
What do you like about our products and services?

Quality of the product


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