based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything
The photographer was very pleasant and engaged with our daughter. It made the first experience rewarding.
quick and easy to order
Some of the photos were bent when I received them. It is a little frustrating with how much the photos where.
Hi y'all did a great job getting my photos back to and the photos were great
I wish there was a bit more options
Great options to choose from. Easy to order and received without damage.
Great pictures
The different options available.
Great photos, with good options on backgrounds!
Not sure if your company took the pictures but better communication at the event to
Walk through where the photographer is and what to do.
I haven’t heard back from you despite sending two emails to customer service regarding my purchase.
Very disappointed with your brand.
Processing was easy, speaking to a rep was easy. When I received the actual photos, I was not happy. Grad robes on the photos should have been purple, but they were all a bold BLUE! How did that happen? The proofs had purple. I paid $1,025 for my daughter’s grad robe for her PhD and I want LSU PURPLE to show up on the photos. Reprint!!! Name removed
Pictures bent when delivered, the packaging was no sufficient, and the pictures were blurry
good quality pictures and fast service
I was so excited to get the photos but they came bent because the packaging was not adequate and the Postal Service smashed them into my mailbox I am very disappointed and saddened by this because my son had to work so hard to graduate he's the first one in my family who made it this far and now the only photos that I could afford are ruined
Picture look horrible. Need to do a better job editing.
I ordered my daughter’s pictures over 4 weeks ago and have yet to receive the photo. The message i received , via text message from the company, is that by ordering online is faster to receive. My daughter is waiting I’m waiting. No contact information to inquire what the delay is.
everything was easy and smooth
I never received the digital copy and 2 of my photos are blurry
Fast delivery
Is there any way we can order additional photos of my granddaughters graduation? Her order ID on the envelope was VGPhone number removed7 CY:0 SS:0 PS:0 There was another number on the envelope #Phone number removed7. Thank you for your help.
First name removed J. Todd
7864 State Highway 72
Jackson, MO 63Phone number removed
The photos were beautiful.
The pictures came out very nice. The only thing I did not like was the way they were shipped in just an envelope that was not hard. The pictures could have easily been damaged. For such a costly purchase I definitely feel the packaging should be better but again the pictures were stunning.
Photographers gave little to no instruction about where photographs would be taken. No attention was given to how lights were glaring off of glasses or other matters, even in photos where ample time was provided for those details to be addressed beforehand. Little to no direction was given to poses. Retouching was priced per minute detail (stray hair, glass glare, etc.) with no guarantee that retouching would improve the photo.
The biggest thing I truly appreciated about ordering the grad pictures was the option to remove the glare from glasses. Seriously. Had this not been an option, I would not have purchased.
Candids blurry
The photo we’re awesome
Pictures came out nice - wish the chancellor had smiled a little more but doing that many picts is a chore :-)
I was impressed w the effort the photographer was making for each and every kid. I was so impressed. He looked like he genuinely cared. He even helped my son w his tassel before he took his picture . These days no one cares anymore and I was happy to see them care genuinely
The first photo we received that we ordered another pose.