The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 24, 2025 — Rated 0 out of 10 by W.C. The Grad Team
How did we disappoint you and what can we do to make things right?

My son’s face is blurry on the photo we purchased.

Report a concern   January 24, 2025 — Rated 0 out of 10 by M.K.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I sent an email when I received my photos explaining that two of the photos the faces look orange does not appear to look orange and the proofs but the pictures I received look horrible and I asked if I could send them back and get a refund for those two pictures never heard from anyone until Rec receiving the survey

Report a concern   January 24, 2025 — Rated 10 out of 10 by K.P. The Grad Team
What do you like about our products and services?

Objective third party feedback with ultimate goal of helping student/individual with managing debt throughout life of the loans.

Report a concern   January 24, 2025 — Rated 10 out of 10 by T.O. The Grad Team
What do you like about our products and services?

Great photos!

Report a concern   January 24, 2025 — Rated 10 out of 10 by E.L. The Grad Team
What do you like about our products and services?

The picture was pretty and clear and the delivery was fast. I am pleased to have had the pictures done there

Report a concern   January 24, 2025 — Rated 10 out of 10 by N.S. The Grad Team
What do you like about our products and services?

Easy to order. Nice options of pics to choose from. Sent enough emails to remind me to order!

Report a concern   January 24, 2025 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

The pics were really nice!!

Report a concern   January 24, 2025 — Rated 10 out of 10 by M.W. The Grad Team
What do you like about our products and services?

Quick and accurate service

Report a concern   January 24, 2025 — Rated 10 out of 10 by B.R. The Grad Team
What do you like about our products and services?

Easy to work with and I was very happy with my graduate's picture.

Report a concern   January 24, 2025 — Rated 6 out of 10 by N.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The photographer didn’t tell me my tassel was in my face and beard for my graduation photo. The image wasn’t bad but I was a bit bummed that there wasn’t an option to get it photoshopped.

Report a concern   January 24, 2025 — Rated 0 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I emailed to notify that one of the images were blurry and I wanted a refund for the blurry photo; 1 of the 3 pictures purchased. I did not receive a response. I was unable to see the quality of the image prior to purchasing due to the small size and scrolling copyright or I would not have chosen the image.

Report a concern   January 24, 2025 — Rated 10 out of 10 by K.S. The Grad Team
What do you like about our products and services?

Very easy to view and order. Prompt service. Options to purchase the digital image.

Report a concern   January 24, 2025 — Rated 10 out of 10 by A.P. The Grad Team
What do you like about our products and services?

Fast and easy service!

Report a concern   January 24, 2025 — Rated 10 out of 10 by C.C. The Grad Team
What do you like about our products and services?

Easy, fast and good photos.

Report a concern   January 24, 2025 — Rated 10 out of 10 by D.R. The Grad Team
What do you like about our products and services?

Prompt

Report a concern   January 24, 2025 — Rated 6 out of 10 by M.D. The Grad Team
How did we disappoint you and what can we do to make things right?

My picture on the stage is very blurry. But the other one was great.

Report a concern   January 24, 2025 — Rated 3 out of 10 by C.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Same 2 pictures, only background changed (lousy artwork btw...), group pics were blurry not much to choose from and the high prices were the cherry on the pie... wouldn't mind pay the price for quality pics

Report a concern   January 24, 2025 — Rated 4 out of 10 by D.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I honestly did not think that the pictures were that good of quality. They did not look very professional and were extremely expensive for the quality

Report a concern   January 24, 2025 — Rated 10 out of 10 by D.T.F. The Grad Team
What do you like about our products and services?

Pictures were easy to download to share with family. Thanks!!

Report a concern   January 24, 2025 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

You gave us many different options to choose from. The prices were comparable to other professional photographers. I loved the candid shots besides just the posed photos. Thank you for capturing these special events.

Report a concern   January 24, 2025 — Rated 5 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

It was nice to have photograph that was matched with me, but the photos had really bad reflection on them.

Report a concern   January 24, 2025 — Rated 10 out of 10 by E.A. The Grad Team
What do you like about our products and services?

Photos turned out great and they came in a timely manner!

Report a concern   January 24, 2025 — Rated 4 out of 10 by J.S.G. The Grad Team
How did we disappoint you and what can we do to make things right?

The cost for photos is insane! Especially if all you get is digital photos!

Report a concern   January 24, 2025 — Rated 10 out of 10 by T.W. The Grad Team
What do you like about our products and services?

thank you guys! you really did a great job

Report a concern   January 24, 2025 — Rated 8 out of 10 by A.J. The Grad Team
What could we do to improve?

I like the fact I was able order my pictures online with different packages. The problem I had with the package is the that what was offered to me online was way different from the packages that was offered in the documents that I received in the mail.

Report a concern   January 24, 2025 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

The Pictures are beautiful and catches the right moment.

Report a concern   January 24, 2025 — Rated 10 out of 10 by R.S.E. The Grad Team
What do you like about our products and services?

I like the fact that we had several poses to choose from and more over I like the fact that he provided both package and single pricing this way that allowed me to take advantage of some of the lower cost items.

Report a concern   January 24, 2025 — Rated 5 out of 10 by P.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Poor quality photos

Report a concern   January 24, 2025 — Rated 10 out of 10 by J.M. The Grad Team
What do you like about our products and services?

Fast and reasonable prices👍🏻

Report a concern   January 24, 2025 — Rated 10 out of 10 by T.T. The Grad Team
What do you like about our products and services?

Services are very quick and efficient! Great experience!


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