The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8418 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 9, 2026 — Rated 1 out of 10 by S.L. The Grad Team
How did we disappoint you and what can we do to make things right?

We were extremely disappointed in the results of the 'professional' photography. Our son's eyes were closed on the main graduation photo. For a professional photographer not to check/verify and make sure they got that part right, inexcusable. We pay such a premium for 'professional' photography. As a gesture of good faith, your company should extend a refund on the photos we settled on in our purchase. I had intended on reaching out to Kansas State University to let them know our frustration.

Respectfully,

Devin Last name removed

Report a concern   January 9, 2026 — Rated 10 out of 10 by L.G. The Grad Team
What do you like about our products and services?

The pictures were of excellent quality!!! Great angles and perfect poses.

Report a concern   January 9, 2026 — Rated 10 out of 10 by G.W. The Grad Team
What do you like about our products and services?

Loved the pictures They came very quickly. Thank you

Report a concern   January 9, 2026 — Rated 5 out of 10 by B.O. The Grad Team
How did we disappoint you and what can we do to make things right?

First, The cost of the photos is completely unreasonable. Second, there was only one additional photo I was in and the backgrounds for the grad photo booth were cheesy.

Report a concern   January 9, 2026 — Rated 8 out of 10 by K.K. The Grad Team
What could we do to improve?

On my magnet photos the photo is not centered…looks funny. Delivery was spot on and came just right before Christmas…perfrct

Report a concern   January 9, 2026 — Rated 7 out of 10 by M.H. The Grad Team
What could we do to improve?

prices are high

Report a concern   January 9, 2026 — Rated 9 out of 10 by A.B. The Grad Team
What do you like about our products and services?

my favorite part is how the photos have been already pre-selected based on facial recognition because there are SO many graduates at every ceremony. i got some really great pictures from yall and have printed and put up several of the photos, as well as sending them to extended family :))))

Report a concern   January 9, 2026 — Rated 10 out of 10 by D.R. The Grad Team
What do you like about our products and services?

The different pictures during the ceremony was excellent.

Report a concern   January 9, 2026 — Rated 10 out of 10 by R.B. The Grad Team
What do you like about our products and services?

I love the ease of purchases and the quality of the photos that were taken.

Report a concern   January 9, 2026 — Rated 0 out of 10 by C.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Would not recommend to anyone. Photo quality was very poor and the photo magnet I ordered was tiny and also very poor quality.

Report a concern   January 9, 2026 — Rated 10 out of 10 by M.H.A. The Grad Team
What do you like about our products and services?

I don’t usually like taking pictures but I am so satisfied with how beautiful my pictures turned out. All of my pictures were perfect!!! Great job.

Report a concern   January 9, 2026 — Rated 0 out of 10 by D.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were very blurry as well as everything I ordered like magnets

Report a concern   January 9, 2026 — Rated 10 out of 10 by D.G. The Grad Team
What do you like about our products and services?

The graduation pic was great!

Report a concern   January 9, 2026 — Rated 10 out of 10 by N.J. The Grad Team
What do you like about our products and services?

Great photos

Report a concern   January 9, 2026 — Rated 0 out of 10 by A.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered pics the day of the event - Dec 20 and have not received them. I have emailed and called. First name removed Calder.

Report a concern   January 9, 2026 — Rated 10 out of 10 by D.P. The Grad Team
What do you like about our products and services?

photos were great. Thanks for the memories

Report a concern   January 9, 2026 — Rated 0 out of 10 by C.W. The Grad Team
How did we disappoint you and what can we do to make things right?

For a student with only one parent and no other family, to get more than one image, the price was astronomical. We don’t need an entire package of photos!

Report a concern   January 9, 2026 — Rated 7 out of 10 by D.L. The Grad Team
What could we do to improve?

One of the pictures we received was very blurry.

Report a concern   January 9, 2026 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

Love them all!

Report a concern   January 9, 2026 — Rated 10 out of 10 by W.S. The Grad Team
What do you like about our products and services?

Very reasonable prices (compared to other universities) ! Fast turnaround ! Good quality!

Report a concern   January 9, 2026 — Rated 9 out of 10 by T.J. The Grad Team
What do you like about our products and services?

Unique memorabilia

Report a concern   January 9, 2026 — Rated 10 out of 10 by C.M. The Grad Team
What do you like about our products and services?

Everything looks great so blessed that it was easy experience and they captured great photos even when I was crying. It was very smooth and beautiful how Everything went. So grateful to be apart of the Gadsden state family

Report a concern   January 9, 2026 — Rated 9 out of 10 by T.K. The Grad Team
What do you like about our products and services?

You matched my child in the various photos

Report a concern   January 9, 2026 — Rated 4 out of 10 by J.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the photos is low. My daughter is washed out in every photo. My other daughter’s photos from UCM are much better and were less expensive.

Report a concern   January 9, 2026 — Rated 10 out of 10 by A.J. The Grad Team
What do you like about our products and services?

The prices were reasonable and the order was shipped quickly. I was pleasantly pleased.

Report a concern   January 9, 2026 — Rated 10 out of 10 by S.Q. The Grad Team
What do you like about our products and services?

Fast delivery

Report a concern   January 9, 2026 — Rated 10 out of 10 by T.A.T. The Grad Team
What do you like about our products and services?

The quality, but the prices could be a little more economical.

Report a concern   January 9, 2026 — Rated 5 out of 10 by D.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture quality was terrible

Report a concern   January 8, 2026 — Rated 10 out of 10 by T.H. The Grad Team
What do you like about our products and services?

Great graduation photos

Report a concern   January 8, 2026 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

I received my products in a timely manner


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