based on 10155 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
This is for Order #VGPhone number removed2.
I spoke to your representative on 6/12/26 and she told me that she could see the photo was not OK (white spots on our daughters face) and that it would be touched up to remove the white spots and the sent to us again in two weeks. It has now been 3 weeks and we are still waiting for the photo.
I received my pictures however my father ordered and paid for pictures and they have not been received. He has been trying to contact the company but has not received a reply from anyone. The payment has however processed through his credit card.
The lines to take photos of being hooded took far too long, making our ceremony late and most graduates ended up missing or being incredibly rushed through the process making for a lot of unhappy results. Additionally, the staff seemed stressed which led to more forced direction and uncomfortable remarks made.
Good quality, received in perfect condition,.
It was easy to use. I do wish when selecting package you were able to select different poses for select sizes.
The website is very clunky: Favorites either get stuck or don’t register at all and going backwards and forwards to review cart contents, compare photos etc simply doesn’t work.
Also creating an account for payment seems to be redundant - just a data grab?
The photos are great though and after-sale delivery of my (digital) products was quick, efficient and easy, which was a pleasant surprise after the frustration and inefficiency of the viewing and ordering functionalities. I guess your web designers and your fulfilment teams are separate and very different.
The insane cost for basic pictures.
far too many emails, especially having already purchased (at an exorbitant price)
The quality of the photo we purchased was very low, it was blurry when we attempted to print it, even at relatively small sizes. Furthermore, no one notified me that my cords were almost falling off before taking my photo.
No one ever got back to me about a code not working, even after multiple emails. Someone did reply once and when I answered their question I never got a response.
The product slate that I ordered was alright. It clearly chipped in shipping however the chip didn’t affect the picture.
Insane that we have to pay for this and prices are ridiculous
Excellent college graduation pictures! Timely and sent with care. Thank you!!
I submitted an email on JUNE 16th and have not heard anything back! I paid for the "Stray Hair Removal" and it wasn't removed. What was removed was her signature, light-colored mole that is on the right side of her face between her nose and mouth! So, you can either fix the stray hair or refund me the $19 dollars that I paid for that stray hair removal.
Order ID: VGPhone number removed9
Thank you!
Select packages to choose from and prices. Excellent customer service!
Great pictures
A few more variations of photos would be nice. Other than that, I am super happy with how they turned out!
Received 1 fuzzy picture (the one with college president), not a print issue but photography issue. The rest was great.
Good good pictures
So much money for non edited pictures... digital pictures.
Good pictures and quick turn around of high quality prints!
When I called to order (instead of placing order online)-lady was very helpful and process was quick. Pictures arrived ahead of schedule
Good quality and fast shipping
It would have been good to have had more package options and to be able to get 1 to 3 pictures of different poses without paying so much. Like for example I liked two poses and would rather have gotten a few prints of each instead of having to choose one pose and having so very many copies that I won’t use of that one pose
The ease of ordering and the options
Three standard shots were ok, the remaining weren't centered on the student she was mostly behind the girl ahead So i did not order any candid shots. They seemed a bit pricey for three digital photos, but the only option to get the closeup photos. One time event so as the Aunt I paid for them.
Capture important moments we will cherish for life
Way too expensive for 6 digital pictures. Although the pictures were great of my baby graduating.
Going thru the process was absolutely horrible. It was difficult and time consuming. I had to start over at least 9 times in the course of a week. Packages weren’t clear enough. I had a very difficult time to the point that I almost gave up. That would have meant ZERO pictures of my grandchild.
I finally was able to get pictures. Thank God.