based on 8421 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I feel they did a great job. The pictures turned out way better than I expected them to.
Quality
Still waiting for my video clip I purchased
The main photos I wanted were of me receiving my diploma, smiling at the camera, and the one with my husband and kids after the ceremony. The first one was "recently found" conveniently after I purchased a package, and the one with my family was never found. If you are going to run a racket at least get all the good shots.
There was one photo that when provided in high resolution turned out to be blurry. I requested an alternate and it was taken care of. There were some technical issues, but they were resolved and I am satisfied with the end result.
Great quality photos
Excellent!
Could never download photos and no response to emails from customer service.
Very prompt
Good quality
Not great pictures. I do not feel that the care or effort was put into taking these pictures. I was under the impression that "professional" photographers would be taking these pictures. The pictures did not look professional at all. The price was not indicative of the quality.
I could not actually find 3 poses that I liked. The hood looked like it was choking her, chin up too high, and on and on... A little care with each graduate - like chin down a touch , turn a little to the left, fix the hood, tell the graduate the tam was not straight.... the little things matter.
Disappointed to say the least.
The picture are a bit expensive
I didn’t know about scaling the code so they can send us the picture in the beginning of the graduation.
The team was nice
The pics came out pretty good
everything
Great quality
Never received my downloads for pictures
The quality and time of completing my order was next level.
I am not disappointed at all. 6/10 is better than average. The website was a bit archaic and hard to understand, but I eventually figured it out. For an organization facilitating purchases of photos, I would have liked a more modern website. The photographer was excellent, so they balance out. Great work!
The quality and selections of products and the fast delivery.
Great pictures but a little expensive.
Ease of doing business
I appreciate how simple the entire process was. I am pleased with the pictures I received and the edits that I requested be made to them. I feel like I didn't wait very long either before I received the final download links when everything was ready. Thank you guys for capturing an important day/moment for me!
Love the photos and packages, but wish the photo paper were thicker and especially wish the packing for shipping was much, much better. My large order came in a thin envelope and some of the corners of the photos were bent. Last year, my order came in a nice, sturdy box and everything was in great shape. I love the quick turnaround and the convenience of this service.
The photographs were lovely, and I am very happy with my purchase of the the two-image frame and images displayed. I was very pleasantly surprised with the brief time that I waited for the frame. Thank you!
Received photos in a timely manner.
The photographer was amazing :)
Excellent pictures but need to better shipping process to avoid damage to the pictures product and frames.
The pictures were awesome
Personable and matched the energy of the graduating students. Background options could be better/more aesthetically pleasing
Love that it was offered and the pictures looked great
My photos were amazing!!