The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 6, 2025 — Rated 9 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Bundle packages could improve like how it was in the old days, that should be relevant, and including the prices to me are way too high, especially for the downloaded images...
What I had ordered was the plaque version - I'm happy with it.

Report a concern   June 6, 2025 — Rated 8 out of 10 by A.B. The Grad Team
What could we do to improve?

Fast turnaround when ordering. Prices are a bit high.

Report a concern   June 6, 2025 — Rated 10 out of 10 by A.V. The Grad Team
What do you like about our products and services?

The Service was great. In the pictures were fantastic.

Report a concern   June 6, 2025 — Rated 10 out of 10 by L.J.O. The Grad Team
What do you like about our products and services?

Pictures

Report a concern   June 6, 2025 — Rated 10 out of 10 by W.P. The Grad Team
What do you like about our products and services?

Pictures were beautiful

Report a concern   June 6, 2025 — Rated 7 out of 10 by S.W. The Grad Team
What could we do to improve?

I have dealt with digital photography before, even was given the disc so I could print off as many as I would like. Your prices are high in comparison. I paid roughly 100 for 3 photos. The only reason I did was the ceremony was so chaotic I could not take my own. Images were excellent.

Report a concern   June 6, 2025 — Rated 7 out of 10 by L.S. The Grad Team
What could we do to improve?

Digital photos are stupidly expensive. We aren’t even told we’re taking pictures, they’re taken OF us, and then you want to charge that much? Please be real.

Report a concern   June 6, 2025 — Rated 2 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures taken at bad time

Report a concern   June 6, 2025 — Rated 1 out of 10 by V.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Have not received my pics or diploma

Report a concern   June 6, 2025 — Rated 10 out of 10 by A.C. The Grad Team
What do you like about our products and services?

The fact that I got it so fast. Looks great!

Report a concern   June 6, 2025 — Rated 0 out of 10 by J.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered a pic about 3 weeks ago, and I still have received nothing

Report a concern   June 6, 2025 — Rated 10 out of 10 by A.T. The Grad Team
What do you like about our products and services?

Very professional pictures & arrived the mail quickly

Report a concern   June 6, 2025 — Rated 0 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture not same as proof. Then sent another. Still not same as proof. Then told they can’t do a picture the same as proof in 5x7 size. Which doesn’t even make sense for a vertical picture. Very unhappy

Report a concern   June 6, 2025 — Rated 10 out of 10 by M.D. The Grad Team
What do you like about our products and services?

Great photographer and great quality

Report a concern   June 6, 2025 — Rated 10 out of 10 by D.S. The Grad Team
What do you like about our products and services?

The pictures were excellent and received our order quickly.

Report a concern   June 6, 2025 — Rated 4 out of 10 by P.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The photographer didnt take a very good picture. The speed was more important then quality.

Report a concern   June 6, 2025 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

Great photo quality. Lots of choices

Report a concern   June 6, 2025 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

Service was quick, efficient and photos were of high quality.

Report a concern   June 6, 2025 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

Quality

Report a concern   June 6, 2025 — Rated 8 out of 10 by A.M. The Grad Team
What could we do to improve?

More options

Report a concern   June 6, 2025 — Rated 10 out of 10 by C.C. The Grad Team
What do you like about our products and services?

Great quality and qick response

Report a concern   June 6, 2025 — Rated 10 out of 10 by P.R. The Grad Team
What do you like about our products and services?

You got great pictures and made them available quickly!

Report a concern   June 6, 2025 — Rated 4 out of 10 by A.D. The Grad Team
How did we disappoint you and what can we do to make things right?

It's not like we have a choice who takes our kids graduation pics. I think the price is very high for a digital image. But, you have the market and can charge what you want.

Report a concern   June 6, 2025 — Rated 9 out of 10 by R.Z. The Grad Team
What do you like about our products and services?

Fast delivery.

Report a concern   June 6, 2025 — Rated 6 out of 10 by B.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Photo was not packaged very well (one thin piece of cardboard to protect it) so it was bent upon arrival. Lighting on picture was too dark.

Report a concern   June 6, 2025 — Rated 4 out of 10 by L.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Scratches on picture

Report a concern   June 6, 2025 — Rated 10 out of 10 by E.H. The Grad Team
What do you like about our products and services?

Pictures came back fast and very bright and clear.

Report a concern   June 6, 2025 — Rated 7 out of 10 by R.M. The Grad Team
What could we do to improve?

expensive

Report a concern   June 6, 2025 — Rated 0 out of 10 by A.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Every photo was blurry. I spent 50 dollars on an important day that was very blurry.

Report a concern   June 6, 2025 — Rated 0 out of 10 by J.O. The Grad Team
How did we disappoint you and what can we do to make things right?

We ordered 4 magnets and the photo quality was very poor, the picture was very blurry and overexposed


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