The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8421 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 1, 2025 — Rated 8 out of 10 by K.B. The Grad Team
What could we do to improve?

The cost is pretty steep.

Report a concern   June 1, 2025 — Rated 10 out of 10 by S.M. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   May 31, 2025 — Rated 5 out of 10 by K.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Had photos “retouched” and I’m not sure i can tell a difference. So not sure if worth the xtra cost. Great shot by photographer! An amazing memory for my son and family!

Report a concern   May 31, 2025 — Rated 10 out of 10 by K.N. The Grad Team
What do you like about our products and services?

The pictures came out great and were delivered unbelievably quick!

Report a concern   May 31, 2025 — Rated 10 out of 10 by J.T. The Grad Team
What do you like about our products and services?

Pictures were great!

Report a concern   May 31, 2025 — Rated 10 out of 10 by C.L. The Grad Team
What do you like about our products and services?

We loved the pics because they were not all staged... the pics taken without the grad knowing really showed the personality and excitement of the moment.

Report a concern   May 31, 2025 — Rated 10 out of 10 by E.B. The Grad Team
What do you like about our products and services?

Great photos and products.

Report a concern   May 30, 2025 — Rated 7 out of 10 by A.R. The Grad Team
What could we do to improve?

the prices

Report a concern   May 30, 2025 — Rated 8 out of 10 by E.N. The Grad Team
What could we do to improve?

The proof that I choose looked okay but when I got the print it is Little out of focus, not the best
Don’t know how you could make the proofs more clear so we will know what they will look like printed

Report a concern   May 30, 2025 — Rated 10 out of 10 by M.A.L. The Grad Team
What do you like about our products and services?

Quality and price

Report a concern   May 30, 2025 — Rated 10 out of 10 by S.T. The Grad Team
What do you like about our products and services?

Nice pictures

Report a concern   May 30, 2025 — Rated 10 out of 10 by S.U.D.P. The Grad Team
What do you like about our products and services?

Easy to order online
Good quality pictures.
Pictures arrived a week after ordering through standard shipping. It was nice to receive them so quickly.

Report a concern   May 30, 2025 — Rated 5 out of 10 by K.P. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid for an 8x10 photo of my son walking across the stage. Unbeknownst to me, the proof was clear but once it was blown up it was blurry. It was then shipped in a mailing envelope that despite the fact that it said ‘do not bend’, the mailman bent it to fit in my mailbox. I feel like it was the biggest waste of $25. At least I have my memories. I definitely won’t order anything else for the rest of the family.

Report a concern   May 30, 2025 — Rated 9 out of 10 by R.J. The Grad Team
What do you like about our products and services?

No additionalto comment on good experience

Report a concern   May 30, 2025 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

I thought there was a variety of very professional pictures to choose from.

Report a concern   May 30, 2025 — Rated 10 out of 10 by D.E. The Grad Team
What do you like about our products and services?

I liked everything about the product. Grad pics of my daughter were excellent!! Extremely pleased!!
Thank you for making graduation a success!!
Name removed

Report a concern   May 30, 2025 — Rated 6 out of 10 by J.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I appreciated the photo and how quick it was before walking at graduation. The ordering and shipping was nice and timely as well. The biggest disappointment was the quality of the photo. The print was blurry, and some colors were distorted.

Report a concern   May 30, 2025 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

Very quick delivert

Report a concern   May 30, 2025 — Rated 7 out of 10 by J.S. The Grad Team
What could we do to improve?

Take a photo from the front of the stage with the name on the teletron -

Report a concern   May 30, 2025 — Rated 10 out of 10 by T.H. The Grad Team
What do you like about our products and services?

The quality of the pictures was tremendous and we are very pleased with the whole process

Report a concern   May 30, 2025 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

Very easy!

Report a concern   May 30, 2025 — Rated 7 out of 10 by E.M. The Grad Team
What could we do to improve?

Poor angle and over priced

Report a concern   May 30, 2025 — Rated 9 out of 10 by M.M. The Grad Team
What do you like about our products and services?

Very fast product delivery.

Report a concern   May 30, 2025 — Rated 10 out of 10 by D.S. The Grad Team
What do you like about our products and services?

Nice pictures and very fast delivery after I ordered.

Report a concern   May 30, 2025 — Rated 8 out of 10 by E.W. The Grad Team
What could we do to improve?

Some of the 5X7s had bent or marred edges. Packaging improvement for unframed photos would fix the issue.

Report a concern   May 30, 2025 — Rated 5 out of 10 by C.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Small details were not looked after, like making sure the diploma cover was being held straight and finger placement on the diploma cover. The diploma cover was cut in half for the printed pictures no matter how it was sized. I also never received my code for the video of our grad walking to get their diploma.

Report a concern   May 30, 2025 — Rated 2 out of 10 by D.Z. The Grad Team
How did we disappoint you and what can we do to make things right?

All of my pictures were pretty terrible - and I got no photo of walking across the stage. The photographer was one row ahead when they started the speeches, and instead of continue they just stopped taking photos (meaning my whole row didn’t get a photo). Whatever they did to edit the diploma photo turned my black and neon green hair into a weird shade of brown. I was hoping there would be photo booths after the ceremony for photos with my family. I emailed in hopes they would fix the diploma photo editing issue so that I could purchase the photos and never got a response. I really wanted to commemorate my special day but couldn’t.

Report a concern   May 30, 2025 — Rated 10 out of 10 by G.F. The Grad Team
What do you like about our products and services?

Everything was awesome

Report a concern   May 30, 2025 — Rated 9 out of 10 by C.K.G. The Grad Team
What do you like about our products and services?

Quickly received pictures and quality was good

Report a concern   May 30, 2025 — Rated 9 out of 10 by S.Z. The Grad Team
What do you like about our products and services?

Quickly and nice picture


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