based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very expensive
We got some great photos but they printed out pretty blurry. I’m not sure if that’s fixable but it was a little disappointing after paying so much for a photo.
The lady on the phone was extremely helpful.
I ordered a keychain and when I got it, it was smaller than I expected and the picture fell out of it immediately so now I need to figure out how to get it together or get it replaced because I feel like I paid a lot of money for something that was poorly constructed.
I liked the pictures we ordered which were set on a piece of stone
The prices are absolutely insane. not to mention the pictures aren't even great. The one picture I really wanted was ruined with my eyes closed and apparently they only took one snapshot at the most important moment. So I can't even imagine how many others didn't get theirs.
I would greatly appreciate to have more pictures of the student when he or she is on the stage. Thank you for your great work!
It took forever to finally get the situation mostly straightened out. But another photo I liked never got fixed with the right folder. I finally just gave up and made a purchase.
Availability
First I purchased full resolution images and you sent low resolution. 1mg files. 1mg is low resolution. I saw that camera being used and if i had to guess it can easily do 50mg pictures.
The main reason I purchased full resolution images is so I can print mine own and create larger than 8x10 with out losing picture quality.
Then I email yall explaining my disappointment and you have refused to respond to my email. I am planning to contact UW and left them know how poorly you have handle this concern of mine.
Order #: VGPhone number removed9
Lower cost. Photos were expensive, but everything else was great!
The website was easy to navigate, the product came well protected in a reasonable amount of time.
THERE WAS AN ERROR ON MY ORDER IN THE WORDINGS
You have very good and quality photos and products,
The glass picture frame is beautiful and delivery time was quicker than I expected; thank you.
Great shots thks
Quality of photo & the quick delivery after ordering
I love all the wide variety of options.
Look like something printed from Walmart or CVS-
In the moment of that you all should consider having the graduate and whomever is representing the school to face forwarded.
I ordered them because I had nothing for memory. Improvement is needed.
Several of my daughters choices were blurry and others she was behind someone else. We did however have 2 shots that were nice quality of her! We would have ordered more if there had been more or better options.
Quality of pictures
Overall, I am pleased. Communication about my order could be improved. It would have been nice to get an e-mail saying that the order had been received and will arrive soon. Other than the initial e-mail about the digital upload, the only e-mails I received were 2 survey e-mails before I had received anything. It's hard to give a rating about the product and services before anything is received. I was just starting to wonder if everything was okay when I received the package today.
The pictures turned out very nice, very professional job. Maybe the close-ups could be a little closer. Other than that, I am pleased with the quality of the pictures.
Oh my, the pics have a very beautiful sheen on them! I enjoyed how they turned out. For once, I love pictures of myself!!!!
The quality of the picture is very poor. It’s blurry & faded and the graduate isn’t centered in the photo.
The photo is great and the wood used in the plaque is nice, it is just the background is white, and has ISU logo throughout it making it look like a stock image which made me think wow I wasted money on this. I honestly want a new photo that doesn't have the background with the stock ISU logo.
I know you have to watermark rhe pictures but there is so many of then it's very hard ro see what the picture will actually look like.
Beautiful pictures of my Granddaughter. Easy ordering and quick delivery. Pictures were in great shape when they arrived.
Thank You,
Name removed
The photography was simple with basic backgrounds and detail missed on having student holding order form which was handed to before photo taken. After contacting team to correct the photo and remove pamphlet, team did amazing job touching up photo and contacting me afterwards by email. Only wish I would have contacting team before ordering or got a discount code as it’s more money to order individually. Great customer service.
Great quality!
An excellent