The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 6, 2025 — Rated 3 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

We had to pay extra to get the photographers bright light off our daughter's forehead!

Report a concern   June 6, 2025 — Rated 8 out of 10 by R.B. The Grad Team
What could we do to improve?

Adjust graduates robes or ask them to do so before taking the picture.

Report a concern   June 6, 2025 — Rated 9 out of 10 by L.S. The Grad Team
What do you like about our products and services?

Thank you so much for getting multiple shots of our grad! Posed and natural.

Report a concern   June 6, 2025 — Rated 3 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid extra for touchups and stray hairs - stray hairs were not fixed - didn’t notice any touchups

Report a concern   June 6, 2025 — Rated 10 out of 10 by D.B. The Grad Team
What do you like about our products and services?

They are very professional.

Report a concern   June 6, 2025 — Rated 10 out of 10 by A.H. The Grad Team
What do you like about our products and services?

Super quick delivery, and photos were high quality. Very happy grad!

Report a concern   June 6, 2025 — Rated 10 out of 10 by D.T. The Grad Team
What do you like about our products and services?

Good pictures and easy and fast service

Report a concern   June 6, 2025 — Rated 9 out of 10 by J.C. The Grad Team
What do you like about our products and services?

Timely offering and delivery.

Report a concern   June 6, 2025 — Rated 10 out of 10 by N.C. The Grad Team
What do you like about our products and services?

It was very easy to order

Report a concern   June 6, 2025 — Rated 10 out of 10 by V.M. The Grad Team
What do you like about our products and services?

It was very fast and the pictures are beautiful.

Report a concern   June 6, 2025 — Rated 10 out of 10 by K.J.W. The Grad Team
What do you like about our products and services?

Love the quality of the pics

Report a concern   June 6, 2025 — Rated 9 out of 10 by S.S. The Grad Team
What do you like about our products and services?

Fast turnaround, and they redid the touch up because they originally missed a pimple.

Report a concern   June 6, 2025 — Rated 9 out of 10 by S.L.E.H. The Grad Team
What do you like about our products and services?

quality of pictures, and when we ran into a problem with a download we got a quick response and a helpful attitude!

Report a concern   June 6, 2025 — Rated 10 out of 10 by A.L.K. The Grad Team
What do you like about our products and services?

The pictures and the ease of finding them.

Report a concern   June 6, 2025 — Rated 10 out of 10 by J.V. The Grad Team
What do you like about our products and services?

Nice photos

Report a concern   June 6, 2025 — Rated 7 out of 10 by L.D. The Grad Team
What could we do to improve?

The software to upload photos.

Report a concern   June 6, 2025 — Rated 7 out of 10 by C.R. The Grad Team
What could we do to improve?

The main picture of my daughter holding her degree was over exposed.

Report a concern   June 6, 2025 — Rated 10 out of 10 by B.B. The Grad Team
What do you like about our products and services?

Promptness; good quality photos; reasonably priced.

Report a concern   June 6, 2025 — Rated 9 out of 10 by N.H. The Grad Team
What do you like about our products and services?

Very quick turnaround and pictures were awesome!

Report a concern   June 6, 2025 — Rated 5 out of 10 by K.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Actually send the pictures before the 72 business hours. That is 9 days. It should not be overdue nor take 9 days. You have sent us the digital proofs when you solicitated us to buy the pictures. You should be much quicker to get the 6 digital photos to the people who paid $150 for 6 digital pictures. While the photos were good and we were happy with them, it was way too much time to get them.

Report a concern   June 6, 2025 — Rated 0 out of 10 by M.K. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the magnets is very poor.

Report a concern   June 6, 2025 — Rated 1 out of 10 by C.J. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo experience could’ve been better. There was not enough photos of the graduates to choose from.

Report a concern   June 6, 2025 — Rated 10 out of 10 by K.L. The Grad Team
What do you like about our products and services?

Wonderful pictures of our son that captured the important moments of his law school graduation as they happened.

Report a concern   June 6, 2025 — Rated 5 out of 10 by W.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Digital downloads are too expensive!

Report a concern   June 6, 2025 — Rated 9 out of 10 by C.L. The Grad Team
What do you like about our products and services?

Easy to order. Good candid shots

Report a concern   June 6, 2025 — Rated 0 out of 10 by E.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The insane and price of ordering pictures made me not want to purchase but I wanted those memories so I had to. I think it is crazy to expect college grads to be paying these prices for pictures. I also hardly had time i prepare for my headshot so it isn’t how I wanted it to be. Pictures should be done the hour before the ceremony since we were just standing around waiting

Report a concern   June 6, 2025 — Rated 10 out of 10 by P.P. The Grad Team
What do you like about our products and services?

The product quality is very nice. It was exactly as I requested and quick.

Report a concern   June 6, 2025 — Rated 10 out of 10 by M.A. The Grad Team
What do you like about our products and services?

Just Awesome pictures. Thanks

Report a concern   June 6, 2025 — Rated 10 out of 10 by G.L. The Grad Team
What do you like about our products and services?

Clear resolution of photos and speedy completion of my order!

Report a concern   June 6, 2025 — Rated 4 out of 10 by N.K. The Grad Team
How did we disappoint you and what can we do to make things right?

I received my pictures and both 8x10 had crease across the face of each photo very disappointed


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