based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Beautiful photos that we weren't able to capture so we could enjoy the ceremony, very reasonable prices, and quick shipping.
I haven’t received my order and haven’t seen any notifications on whether it has been shipped or not.
My daughter pictures is gorgeous.Thanks LSU 💜💛
Easy process to customize and order. Quick response from customer service when I had an issue.
Never received my photo!!!
The only group photo that is offered does not have all students pictured in it. There is no way to order the photograph without having students on each end cropped out if the photo. Extremely disappointed and still have not received a refund for the photo that I ordered, which does not even have my son in it because he was cropped out of it. Hard to believe this was the outcome product from a professional photography. I will be expressing my concerns to LSU Ver School so this does not happen for future classes.
Quality was good and web site was very easy to use
I still haven’t received my email with digital downloads I paid for. I sent an email to customer service, they said I would receive an email again with the downloads. I have not received them.
Price..
I like the quality of the products I purchased.
The touch ups to the photos actually made the pictures fuzzy, like they are out of focus. They are just not what I would call overall high quality photos. This is said with the understanding that photographing an even like this is challenging. The touch ups, though, should be done more professionally.
Great pictures, prices, and service
Easy process thank you!
The angle of the pictures where not straight (crooked flag), the lighting was horrible, the stage/degree acceptance pic was the worse and the pose options where extremely limited 4 of the pictures where the exact same just zoomed in/out. The price is too expensive not to have great quality pictures. The experience/event is a monumental achievement and the pictures do not reflect that! It's extremely unfortunate because we cannot get that day back! I guess the fact that most ppl including myself will still purchase regardless of the poor quality is the reason you are able to provide such poor quality.
I loved the additional staff to help you find an empty seat in a timely fashion.
Never got the pictures!
I received the photo bent from the mail. I ironed it and got most of the wrinkles out. It should have been mailed in a box rather in an envelope. It was very upsetting to receive it like that.
I appreciate the opportunity to have quality photos of my son on his big day. We have a great framed portrait. Thank you
Easy to order and fast delivery
Great photos, great follow-up, easy to order and streamlined processes make it so easy to view, select and purchase!
I just wish there were more professional pictures rather than just the ones of the grads walking
Graduation pictures for students and student life. Great photos to keep forever.
Unfortunately I would not recommend the grad team to anyone. After observing my photos I noticed a blurred portion one of the photos in front of the background. Initially I thought It was my screen but even after purchasing them I still saw the blur. The brightening of my photos also made the photos look less flattering. Very disappointed in the photography on such an important day that I won't get the chance to redo.
Ease of ordering
Both 8x10 glossy photos had a large thumbprint on the middle edge and also in the same location with a crease where the thumb was positioned.
I appears as if a technician held the photo up for inspection with bare hands
The picture was not the best. I asked for retouching and it looked like the normal photo
good photos. a little pricey. and the tech is a little un-intuitive.
Prompt delivery
I emailed your team about the frame being different from that shown in your flyer. Your flyer shows the graduation year under the picture. I understood I had to use my tassel, but it says nothing about the graduation year. I have nothing to fill the space, and nothing came with the frame. I emailed you to get this resolved, and no one has responded. With the amount of money I paid for this and receiving an item different than that shown, this needs to be resolved by sending me a 2024 plate to fill the space as your flyer shows.
The pictures weren't that great and with one picture of both of my kids, I didn't have the ability to zoom out to include both fully, my daughters hand was cut off even though it was in the original picture. Overall, the pictures were just okay, nothing great. Disappointing.