The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 13, 2025 — Rated 8 out of 10 by T.M. The Grad Team
What could we do to improve?

Everything is perfect. My daughter graduated from LSU in 2021. Do you still have access to those pictures?

Report a concern   June 13, 2025 — Rated 7 out of 10 by U.P. The Grad Team
What could we do to improve?

After graduation it a big deal, no so rushed when getting off stage and taking a picture. Maybe a mirror on side to make any adjustments needed

Report a concern   June 13, 2025 — Rated 10 out of 10 by E.N. The Grad Team
What do you like about our products and services?

Impeccable ! Rapide ! Super !

Report a concern   June 11, 2025 — Rated 7 out of 10 by C.N. The Grad Team
What could we do to improve?

I tried getting the video to watch it and could not get it and tried to find my name and did not find it

Report a concern   June 11, 2025 — Rated 10 out of 10 by T.A. The Grad Team
What do you like about our products and services?

Good pics at a level we couldn’t get

Report a concern   June 11, 2025 — Rated 10 out of 10 by J.G. The Grad Team
What do you like about our products and services?

Timely delivery once ordered

Report a concern   June 11, 2025 — Rated 10 out of 10 by A.O. The Grad Team
What do you like about our products and services?

Excellent service

Report a concern   June 10, 2025 — Rated 10 out of 10 by M.R. The Grad Team
What do you like about our products and services?

Good quality photographs, easy to order. Received them quickly. However, they were not protected well. They came in the mailbox in an envelope and were slightly bent. The price and shipping charge was high, so I expected them to be more protected. I would recommend shipping them in bubble wrap and a cardboard box.

Report a concern   June 10, 2025 — Rated 10 out of 10 by M.H. The Grad Team
What do you like about our products and services?

Good services and quick turnaround!

Report a concern   June 10, 2025 — Rated 9 out of 10 by K.M. The Grad Team
What do you like about our products and services?

Great shots, fast and easy to order. Thank you.

Report a concern   June 10, 2025 — Rated 10 out of 10 by J.R.J. The Grad Team
What do you like about our products and services?

I was happy with the product. The photos were good quality and they were received promptly after the order. In fact, turnover time between ordering and receiving exceeded my expectations. Thank you!

Report a concern   June 9, 2025 — Rated 10 out of 10 by T.H. The Grad Team
What do you like about our products and services?

Several candid photos and posed photos to choose from

Report a concern   June 9, 2025 — Rated 9 out of 10 by M.N. The Grad Team
What do you like about our products and services?

The pictures are beautiful.

Report a concern   June 9, 2025 — Rated 0 out of 10 by A.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I received my black tassel photo frame and the caption was missing. I sent 2 emails asking for assistance and have not gotten any response. i sent photos of what is on the website with the Class of 2025 caption tag and a photo of what I received along with my order information. What else do I need to do to get a response or confirmation that a replacement Class of 2025 caption tag was in the mail ?

order ID VGPhone number removed7

Name removed
Phone number removed
2968 Zephyr Rd
Fort Collins, CO
80528

Report a concern   June 9, 2025 — Rated 10 out of 10 by C.B. The Grad Team
What do you like about our products and services?

My baby boy's photos were amazing! Thanks!

Report a concern   June 9, 2025 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

The photos were wonderful.....nothing that I could have gotten in that crowd. I appreciate the photographers. I do think the prices are a bit high even though we ordered. I mean, 3 photos for $100 is high!

Report a concern   June 9, 2025 — Rated 10 out of 10 by A.H. The Grad Team
What do you like about our products and services?

Good quality and good prices.

Report a concern   June 9, 2025 — Rated 3 out of 10 by L.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Not many pictures were taken besides the ones set up after we received our diploma. The class picture was not centered. Overall disappointed.

Report a concern   June 9, 2025 — Rated 10 out of 10 by A.E. The Grad Team
What do you like about our products and services?

My main photo turned out great!

Report a concern   June 9, 2025 — Rated 10 out of 10 by C.H. The Grad Team
What do you like about our products and services?

promptness!

Report a concern   June 8, 2025 — Rated 10 out of 10 by K.S. The Grad Team
What do you like about our products and services?

Wow! Incredible

Report a concern   June 8, 2025 — Rated 5 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Liked the candid poses captured but photo we chose was blurry. Not sure anything can be done.

Report a concern   June 8, 2025 — Rated 10 out of 10 by C.M. The Grad Team
What do you like about our products and services?

Beautiful pictures and delivered quite fast thank you

Report a concern   June 8, 2025 — Rated 9 out of 10 by C.B. The Grad Team
What do you like about our products and services?

Ease of purchase. It would have been very nice to have had a group photo of all of the graduates.

Report a concern   June 8, 2025 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

I was very pleased with the number of images that were obtained of my son. I don't necessarily care for imposed backdrops that are not real but there were still many more real shots to choose from.

Report a concern   June 8, 2025 — Rated 9 out of 10 by J.C. The Grad Team
What do you like about our products and services?

The pictures turned out great

Report a concern   June 8, 2025 — Rated 7 out of 10 by K.R. The Grad Team
What could we do to improve?

I just assumed that the picture with the wood stand would be printed on something durable. It was printed on cardboard. Typically you'd see the picture printed on metal.
Just disappointed in the cardboard. Cheap.

Report a concern   June 8, 2025 — Rated 10 out of 10 by C.J.C.D.H. The Grad Team
What do you like about our products and services?

quality

Report a concern   June 8, 2025 — Rated 9 out of 10 by D.H. The Grad Team
What do you like about our products and services?

Good quality pics. Reasonable prices.

Report a concern   June 8, 2025 — Rated 10 out of 10 by L.J. The Grad Team
What do you like about our products and services?

Excellent services


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