The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 23, 2025 — Rated 9 out of 10 by J.L. The Grad Team
What do you like about our products and services?

Pictures were much better than anything I can capture and customer services was quick and professional when responding to my email and assisting me.

Report a concern   June 22, 2025 — Rated 9 out of 10 by K.T. The Grad Team
What do you like about our products and services?

clear, easy choices

Report a concern   June 22, 2025 — Rated 10 out of 10 by H.A. The Grad Team
What do you like about our products and services?

The pictures are good quality! I received my order quickly!

Report a concern   June 22, 2025 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

Damaged item was replaced quickly. Great customer service.

Report a concern   June 22, 2025 — Rated 10 out of 10 by L.P. The Grad Team
What do you like about our products and services?

Easy ordering process and quick delivery

Report a concern   June 22, 2025 — Rated 0 out of 10 by T.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered prints on 5/22 and have not received them.

Report a concern   June 22, 2025 — Rated 10 out of 10 by P.H. The Grad Team
What do you like about our products and services?

Good pictures, and digital photos were delivered promptly.

Report a concern   June 22, 2025 — Rated 10 out of 10 by L.H. The Grad Team
What do you like about our products and services?

The products were of good quality and everything arrived as described.

Report a concern   June 22, 2025 — Rated 9 out of 10 by C.C. The Grad Team
What do you like about our products and services?

Pictures look good.

Report a concern   June 22, 2025 — Rated 9 out of 10 by K.N. The Grad Team
What do you like about our products and services?

It was good pictures but the shipping was a little less than expected. Pictures were stuck in an envelope and then stuck in the mailbox. It happened to be raining really hard that day and the pictures got a little wet.

Report a concern   June 22, 2025 — Rated 8 out of 10 by L.W. The Grad Team
What could we do to improve?

less cheesy backgrounds and I would have ordered another photo.

Report a concern   June 22, 2025 — Rated 5 out of 10 by K.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices

Report a concern   June 22, 2025 — Rated 8 out of 10 by Y.C. The Grad Team
What could we do to improve?

Please take the time to have people remove their glasses! The glare on the glasses looked bad and had to be removed.

Report a concern   June 22, 2025 — Rated 0 out of 10 by L.M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The products I ordered were of terrible quality. I ordered 2 refrigerator magnets and two coffee mugs and the photo quality is terrible. I’d like my money back or at least a redo.

Report a concern   June 22, 2025 — Rated 5 out of 10 by H.B. The Grad Team
How did we disappoint you and what can we do to make things right?

My son had awkward look on his face as if he was opening his mouth to say something. Please take a couple of seconds to make sure you have gotten a decent shot if you want people to order.

Report a concern   June 22, 2025 — Rated 7 out of 10 by D.F. The Grad Team
What could we do to improve?

I had no interaction other than placing an order online.

Report a concern   June 22, 2025 — Rated 10 out of 10 by W.C. The Grad Team
What do you like about our products and services?

Thank you.

Report a concern   June 22, 2025 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

I appreciated a quality, up close picture of my graduate as she received her diploma.

Report a concern   June 22, 2025 — Rated 10 out of 10 by K.C. The Grad Team
What do you like about our products and services?

Cool

Report a concern   June 21, 2025 — Rated 10 out of 10 by C.S. The Grad Team
What do you like about our products and services?

The ease of ordering online and the quick receipt of receiving the email which included the order.

Report a concern   June 21, 2025 — Rated 10 out of 10 by K.C. The Grad Team
What do you like about our products and services?

I appreciated the ease of viewing my pictures, the amount of products/packages that were offered and ordering was just as easy.

Report a concern   June 21, 2025 — Rated 8 out of 10 by K.H. The Grad Team
What could we do to improve?

Decrease the prices.

Report a concern   June 21, 2025 — Rated 10 out of 10 by C.K.K. The Grad Team
What do you like about our products and services?

Quality

Report a concern   June 21, 2025 — Rated 10 out of 10 by M.N.A. The Grad Team
What do you like about our products and services?

pretty goof pictures. It was easy to access, review and order. The order was delivered quickly, Really nice pixs

Report a concern   June 21, 2025 — Rated 9 out of 10 by M.W. The Grad Team
What do you like about our products and services?

Pictures were presented to me without having to look for them. Website easy to use.

Report a concern   June 21, 2025 — Rated 10 out of 10 by S.W. The Grad Team
What do you like about our products and services?

Good quality. Easy to order. Good communication

Report a concern   June 21, 2025 — Rated 10 out of 10 by S.Y. The Grad Team
What do you like about our products and services?

The deliver time was accurate and quality of the photo

Report a concern   June 21, 2025 — Rated 10 out of 10 by T.B. The Grad Team
What do you like about our products and services?

Thank you for the rapid responses!

Report a concern   June 21, 2025 — Rated 6 out of 10 by J.C. The Grad Team
How did we disappoint you and what can we do to make things right?

There wasn’t a picture of my son receiving his diploma or walking across the stage. The 2 main things I wanted!

Report a concern   June 21, 2025 — Rated 0 out of 10 by G. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received my photo order


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