based on 8532 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Up close, clear picture
One of the pictures I picked turned out to be blurry
During the actual graduation ceremony, one of your employees decided it was ok to start a verbal argument with another photographer who was not part of your company. Thankfully, your photographer said something calmly to remind them where they were.
When you sent the envelope with the pictures in it, it wasn’t stable. The photos were creased on the top corner. My mail man said if there was better postage on it then it would be delivered to my door vs the mailbox. Also the enveloped didn’t prevent getting wet from rain so the top corner also warped. So end result would be to send out in better packaging. Maybe a bubble wrap envelope with a cardboard piece inside to prevent bending. The photos were creased looks great, but I’m bummed the two 8x10 pictures are creased and warped.
The picture i received of me receiving my diploma had a girl receiving a diploma and i was behind her, could barely see me.
Graduation was good. The seating was awful. A family grabbed seats out in the aisle . They were racist& bullies. Ruined our experience. We had to get state troopers to feel safe: they started taking pics of us. We had small children with us. We have their pics. State troopers watched them. We got there early to get seats. They didn’t. Felt unsafe. All because they came late. When we told them this is the aisle. We need to get by: nope foul language came out! They acted like animals. Calling white people crackers. Not the world I live in. Not racist. I have an African American son! So not ok to act this way!
So happy to have the option to purchase a “ready made” photograph—I unpacked it and it was immediately ready for display! So easy!
I ordered the 3 picture frame with plaque and very disappointed in the quality of the frame and the plaque is just printed on the picture. For the cost I expected a much nicer frame and printed pictures. The description is not accurate for the product.
Very easy to order, quick delivery and beautiful quality pictures
The picture that we ordered, although beautiful, the background is much darker than it appeared on the preview. Also, we were going to order a full body picture, but when we got the preview on the ordering site, a quarter of the picture was cropped out. We would’ve liked to have had the full body picture.
Easy ordering + good quality
The pics were great but hard to see with the extra large PROOF across the face.
The process of ordering the pictures was fine. But the pictures were not very good quality-3 quick poses, one of which my son's eyes were half closed, superimposed on 3 backgrounds that all looked extremely fake, was not the best offering. The only one I bought was the one of my son being handed his degree, and that was really nice to have.
Very expensive for downloads. Confusing directions said I would receive an email with link to download but it was never received (not in junk folder). Had to contact you to get access.
The prices were extremely high, not offering many possibilities.
The photographers are not trained. The pictures of my child were awful and completely unprofessional. I only purchased one 8x10 because of how bad the pictures were.
My kid had a lot to choose from dice she was a graduating mascot.
Your price for purchasing pictures is not reasonable. I downloaded three pics for $100, which is a lot for a student. Also, the graduate gown and tassel are expensive for a rental. Thanks
Very quick turnaround. Proofs were sent to me day's after my son's graduation!
Better pics
The pictures were absolutely beautiful!
It’s great picture and very well done with pictures. I am happy with the pictures. Thank you!!!
Quality photos. Many poses to choose from. Quick delivery.
Price and wrong photo on magnets
Some photos were blurry
The pictures are absolutely amazing from every aspect. Thank you so much for the opportunity to capture this amazing moment with your team!
I like the convenience and speed. It allowed me to enjoy the moment knowing that I didn't have to take pictures. I also appreciated how quickly the proofs were sent out.
great selection and quality. Cost was much lower than I expected which I appreciated.
The picture I ordered was had two 5X7 pictures with a frame and name plate. I thought it was a wooden frame with an actual name plate and actual glass frame. Since it cost around $60. When I got it it was a printout of the pictures with plexi glass and plastic frame. the name plate was even a printout. I could have done that on my computer for $3 and bought a plastic frame for $5. Was not the quality I was expecting. I do not recall looking at the description so maybe it said it was a copy with plastic frame. I assumed if it was pictures I would get a picture.
Easy of ordering and reminder emails to place order. Love a digital option