The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 13, 2025 — Rated 9 out of 10 by H.C. The Grad Team
What do you like about our products and services?

It was so nice to know that good pictures would be taken of our graduate. The whole ordering method was pretty easy. Cost of photos wasn't too bad. Thanks.

Report a concern   June 13, 2025 — Rated 7 out of 10 by S.V. The Grad Team
What could we do to improve?

More variety in memorabilia. Better photography for individuals.

Report a concern   June 13, 2025 — Rated 9 out of 10 by M.R. The Grad Team
What do you like about our products and services?

Clear and well-defined
Great color and background
Prompt delivery services

Report a concern   June 13, 2025 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Team did a great job 👏

Report a concern   June 13, 2025 — Rated 10 out of 10 by J.H. The Grad Team
What do you like about our products and services?

Prompt and easy instructions for finding the photos of my graduate.

Report a concern   June 13, 2025 — Rated 8 out of 10 by R.R. The Grad Team
What could we do to improve?

The pricing is extremely high!! It made it difficult to choose which photo I could buy as most of them were good.

Report a concern   June 13, 2025 — Rated 10 out of 10 by N.J. The Grad Team
What do you like about our products and services?

The photos came out great

Report a concern   June 13, 2025 — Rated 4 out of 10 by E.D. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were taken in such a rush that I believe they don’t look good. The quality is good but but the pictures don’t look good because I feel I couldn’t even get in position before the photos were taken. The only photo I felt worthy of purchasing was taken before the ceremony while waiting - not the photo area with a background setup. I understand that graduation ceremonies are long and taking photos quickly can keep the flow going but I was disappointed with hire the photos turned out especially for the price.

Report a concern   June 13, 2025 — Rated 8 out of 10 by J.S.H. The Grad Team
What could we do to improve?

Tracking numbers

Report a concern   June 13, 2025 — Rated 10 out of 10 by L.B. The Grad Team
What do you like about our products and services?

Prompt service, quality photo, reasonable prices.

Report a concern   June 13, 2025 — Rated 10 out of 10 by A.R. The Grad Team
What do you like about our products and services?

All the products i ordered were shipped and received quickly, matched the descriptions, and were high quality.

Report a concern   June 13, 2025 — Rated 0 out of 10 by D.C.N. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices were laughable. The fact that you were charging upwards $20 to DOWNLOAD a photo of a major life moment just feels gross.

Report a concern   June 13, 2025 — Rated 10 out of 10 by C.G. The Grad Team
What do you like about our products and services?

Plenty of background choices, good quality, decent prices

Report a concern   June 13, 2025 — Rated 10 out of 10 by A.W. The Grad Team
What do you like about our products and services?

I liked the quality of the pictures from my graduation ceremony and how quickly the pictures were made available for me to view and purchase!

Report a concern   June 13, 2025 — Rated 6 out of 10 by M.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices are ridiculous.

Report a concern   June 13, 2025 — Rated 0 out of 10 by K.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures are too expensive.

Report a concern   June 13, 2025 — Rated 10 out of 10 by K.P. The Grad Team
What do you like about our products and services?

Quick turnaround on orders

Report a concern   June 13, 2025 — Rated 9 out of 10 by T.L. The Grad Team
What do you like about our products and services?

I liked getting pictures from the floor, first hand.

Report a concern   June 13, 2025 — Rated 8 out of 10 by T.M. The Grad Team
What could we do to improve?

Everything is perfect. My daughter graduated from LSU in 2021. Do you still have access to those pictures?

Report a concern   June 13, 2025 — Rated 7 out of 10 by U.P. The Grad Team
What could we do to improve?

After graduation it a big deal, no so rushed when getting off stage and taking a picture. Maybe a mirror on side to make any adjustments needed

Report a concern   June 13, 2025 — Rated 10 out of 10 by E.N. The Grad Team
What do you like about our products and services?

Impeccable ! Rapide ! Super !

Report a concern   June 11, 2025 — Rated 7 out of 10 by C.N. The Grad Team
What could we do to improve?

I tried getting the video to watch it and could not get it and tried to find my name and did not find it

Report a concern   June 11, 2025 — Rated 10 out of 10 by T.A. The Grad Team
What do you like about our products and services?

Good pics at a level we couldn’t get

Report a concern   June 11, 2025 — Rated 10 out of 10 by J.G. The Grad Team
What do you like about our products and services?

Timely delivery once ordered

Report a concern   June 11, 2025 — Rated 10 out of 10 by A.O. The Grad Team
What do you like about our products and services?

Excellent service

Report a concern   June 10, 2025 — Rated 10 out of 10 by M.R. The Grad Team
What do you like about our products and services?

Good quality photographs, easy to order. Received them quickly. However, they were not protected well. They came in the mailbox in an envelope and were slightly bent. The price and shipping charge was high, so I expected them to be more protected. I would recommend shipping them in bubble wrap and a cardboard box.

Report a concern   June 10, 2025 — Rated 10 out of 10 by M.H. The Grad Team
What do you like about our products and services?

Good services and quick turnaround!

Report a concern   June 10, 2025 — Rated 9 out of 10 by K.M. The Grad Team
What do you like about our products and services?

Great shots, fast and easy to order. Thank you.

Report a concern   June 10, 2025 — Rated 10 out of 10 by J.R.J. The Grad Team
What do you like about our products and services?

I was happy with the product. The photos were good quality and they were received promptly after the order. In fact, turnover time between ordering and receiving exceeded my expectations. Thank you!

Report a concern   June 9, 2025 — Rated 10 out of 10 by T.H. The Grad Team
What do you like about our products and services?

Several candid photos and posed photos to choose from


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