The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 9, 2025 — Rated 9 out of 10 by M.N. The Grad Team
What do you like about our products and services?

The pictures are beautiful.

Report a concern   June 9, 2025 — Rated 0 out of 10 by A.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I received my black tassel photo frame and the caption was missing. I sent 2 emails asking for assistance and have not gotten any response. i sent photos of what is on the website with the Class of 2025 caption tag and a photo of what I received along with my order information. What else do I need to do to get a response or confirmation that a replacement Class of 2025 caption tag was in the mail ?

order ID VGPhone number removed7

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2968 Zephyr Rd
Fort Collins, CO
80528

Report a concern   June 9, 2025 — Rated 10 out of 10 by C.B. The Grad Team
What do you like about our products and services?

My baby boy's photos were amazing! Thanks!

Report a concern   June 9, 2025 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

The photos were wonderful.....nothing that I could have gotten in that crowd. I appreciate the photographers. I do think the prices are a bit high even though we ordered. I mean, 3 photos for $100 is high!

Report a concern   June 9, 2025 — Rated 10 out of 10 by A.H. The Grad Team
What do you like about our products and services?

Good quality and good prices.

Report a concern   June 9, 2025 — Rated 3 out of 10 by L.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Not many pictures were taken besides the ones set up after we received our diploma. The class picture was not centered. Overall disappointed.

Report a concern   June 9, 2025 — Rated 10 out of 10 by A.E. The Grad Team
What do you like about our products and services?

My main photo turned out great!

Report a concern   June 9, 2025 — Rated 10 out of 10 by C.H. The Grad Team
What do you like about our products and services?

promptness!

Report a concern   June 8, 2025 — Rated 10 out of 10 by K.S. The Grad Team
What do you like about our products and services?

Wow! Incredible

Report a concern   June 8, 2025 — Rated 5 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Liked the candid poses captured but photo we chose was blurry. Not sure anything can be done.

Report a concern   June 8, 2025 — Rated 10 out of 10 by C.M. The Grad Team
What do you like about our products and services?

Beautiful pictures and delivered quite fast thank you

Report a concern   June 8, 2025 — Rated 9 out of 10 by C.B. The Grad Team
What do you like about our products and services?

Ease of purchase. It would have been very nice to have had a group photo of all of the graduates.

Report a concern   June 8, 2025 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

I was very pleased with the number of images that were obtained of my son. I don't necessarily care for imposed backdrops that are not real but there were still many more real shots to choose from.

Report a concern   June 8, 2025 — Rated 9 out of 10 by J.C. The Grad Team
What do you like about our products and services?

The pictures turned out great

Report a concern   June 8, 2025 — Rated 7 out of 10 by K.R. The Grad Team
What could we do to improve?

I just assumed that the picture with the wood stand would be printed on something durable. It was printed on cardboard. Typically you'd see the picture printed on metal.
Just disappointed in the cardboard. Cheap.

Report a concern   June 8, 2025 — Rated 10 out of 10 by C.J.C.D.H. The Grad Team
What do you like about our products and services?

quality

Report a concern   June 8, 2025 — Rated 9 out of 10 by D.H. The Grad Team
What do you like about our products and services?

Good quality pics. Reasonable prices.

Report a concern   June 8, 2025 — Rated 10 out of 10 by L.J. The Grad Team
What do you like about our products and services?

Excellent services

Report a concern   June 7, 2025 — Rated 1 out of 10 by P.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Paid a lot of money for my pictures and they were shipped in a paper envelope? Would have been better to have something more sturdy because my all pictures were bent during shipping. I was not very happy with that.

Report a concern   June 7, 2025 — Rated 10 out of 10 by D.H. The Grad Team
What do you like about our products and services?

The photos came out great, especially receiving the diploma which is hard to capture.

Report a concern   June 7, 2025 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

The photos were good quality, and they were available for viewing very quickly. There was a wide variety of backgrounds to choose from when selecting photos to purchase, and the photos arrived quickly and safely.

Report a concern   June 7, 2025 — Rated 10 out of 10 by X.M. The Grad Team
What do you like about our products and services?

Very sharp nice photos capturing one of life's most important moments!

Report a concern   June 7, 2025 — Rated 5 out of 10 by M.F. The Grad Team
How did we disappoint you and what can we do to make things right?

I don’t think the printing looks professional and am so glad I didn’t get 8x10’s

Report a concern   June 7, 2025 — Rated 7 out of 10 by A.P. The Grad Team
What could we do to improve?

When my daughter got her picture taken the photographer didn't wait for her to situate and smile. He just snapped the picture and moved on to the next person. I understand there are a lot of students to get through, but he could have at least waited until she was there for 2 seconds, and her tassel wasn't still swinging in her face.

Report a concern   June 7, 2025 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

A variety of parent choose from

Report a concern   June 7, 2025 — Rated 2 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Our pictures arrived bent and wet since the mailing wrapper was so thin and basically tor. Very disappointed with the way our pictures arrived and being damaged was just horrible especially since it’s our first college graduate In our family.

Report a concern   June 7, 2025 — Rated 10 out of 10 by J.P. The Grad Team
What do you like about our products and services?

Quality of photos

Report a concern   June 7, 2025 — Rated 10 out of 10 by E.D. The Grad Team
What do you like about our products and services?

Clear, centered, very attractive photos

Report a concern   June 7, 2025 — Rated 4 out of 10 by K.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The backgrounds were entirely too busy. Would have ordered more photos if there wasn't so much stuff going on in the background. Would be nice to be able to choose the shot independent of the background.

Report a concern   June 7, 2025 — Rated 8 out of 10 by C.E. The Grad Team
What could we do to improve?

The pictures were fine but 65$ per photo is insanely expensive, especially when this is a major event and you're getting hundreds of photos anyway. I understand retouching costs time and money too, but at that price you are greatly decreasing your own business because people are not going to buy as many. There were 5 photos that I wanted, but I had to limit myself to two because the price is prohibitively expensive.


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