The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 6, 2025 — Rated 0 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture not same as proof. Then sent another. Still not same as proof. Then told they can’t do a picture the same as proof in 5x7 size. Which doesn’t even make sense for a vertical picture. Very unhappy

Report a concern   June 6, 2025 — Rated 10 out of 10 by M.D. The Grad Team
What do you like about our products and services?

Great photographer and great quality

Report a concern   June 6, 2025 — Rated 10 out of 10 by D.S. The Grad Team
What do you like about our products and services?

The pictures were excellent and received our order quickly.

Report a concern   June 6, 2025 — Rated 4 out of 10 by P.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The photographer didnt take a very good picture. The speed was more important then quality.

Report a concern   June 6, 2025 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

Great photo quality. Lots of choices

Report a concern   June 6, 2025 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

Service was quick, efficient and photos were of high quality.

Report a concern   June 6, 2025 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

Quality

Report a concern   June 6, 2025 — Rated 8 out of 10 by A.M. The Grad Team
What could we do to improve?

More options

Report a concern   June 6, 2025 — Rated 10 out of 10 by C.C. The Grad Team
What do you like about our products and services?

Great quality and qick response

Report a concern   June 6, 2025 — Rated 10 out of 10 by P.R. The Grad Team
What do you like about our products and services?

You got great pictures and made them available quickly!

Report a concern   June 6, 2025 — Rated 4 out of 10 by A.D. The Grad Team
How did we disappoint you and what can we do to make things right?

It's not like we have a choice who takes our kids graduation pics. I think the price is very high for a digital image. But, you have the market and can charge what you want.

Report a concern   June 6, 2025 — Rated 9 out of 10 by R.Z. The Grad Team
What do you like about our products and services?

Fast delivery.

Report a concern   June 6, 2025 — Rated 6 out of 10 by B.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Photo was not packaged very well (one thin piece of cardboard to protect it) so it was bent upon arrival. Lighting on picture was too dark.

Report a concern   June 6, 2025 — Rated 4 out of 10 by L.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Scratches on picture

Report a concern   June 6, 2025 — Rated 10 out of 10 by E.H. The Grad Team
What do you like about our products and services?

Pictures came back fast and very bright and clear.

Report a concern   June 6, 2025 — Rated 7 out of 10 by R.M. The Grad Team
What could we do to improve?

expensive

Report a concern   June 6, 2025 — Rated 0 out of 10 by A.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Every photo was blurry. I spent 50 dollars on an important day that was very blurry.

Report a concern   June 6, 2025 — Rated 0 out of 10 by J.O. The Grad Team
How did we disappoint you and what can we do to make things right?

We ordered 4 magnets and the photo quality was very poor, the picture was very blurry and overexposed

Report a concern   June 6, 2025 — Rated 10 out of 10 by H.I. The Grad Team
What do you like about our products and services?

They are nicely done. Thank you for having cheaper options.

Report a concern   June 6, 2025 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

Quality

Report a concern   June 6, 2025 — Rated 10 out of 10 by S.G. The Grad Team
What do you like about our products and services?

The lamination option for the pictures is perfect for preserving these personal mementos & worth the additional cost. TY

Report a concern   June 6, 2025 — Rated 6 out of 10 by T.M. The Grad Team
How did we disappoint you and what can we do to make things right?

As a student it was too expensive

Report a concern   June 6, 2025 — Rated 9 out of 10 by T.V. The Grad Team
What do you like about our products and services?

Was glad to receive pictures from my son's graduation ceremony!

Report a concern   June 6, 2025 — Rated 9 out of 10 by L.R.W. The Grad Team
What do you like about our products and services?

No comment

Report a concern   June 5, 2025 — Rated 5 out of 10 by D.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Make people more aware of the cost of pictures.

Report a concern   June 5, 2025 — Rated 10 out of 10 by J.L. The Grad Team
What do you like about our products and services?

Love the pictures. But college photos are to high fir poor peoples

Report a concern   June 4, 2025 — Rated 10 out of 10 by A.N. The Grad Team
What do you like about our products and services?

Excellent job!

Report a concern   June 4, 2025 — Rated 10 out of 10 by A.N. The Grad Team
What do you like about our products and services?

The order process was easy and fast. The only thing that I was not happy with was the format of the pictures. When I go to print, regardless of size, the top of the image is cut off. Is there anything you can suggest to fix this?

Report a concern   June 3, 2025 — Rated 10 out of 10 by S.F. The Grad Team
What do you like about our products and services?

Great quality

Report a concern   June 2, 2025 — Rated 10 out of 10 by S.W. The Grad Team
What do you like about our products and services?

It was super easy to order!


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