based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The pictures and the ease of finding them.
Nice photos
The software to upload photos.
The main picture of my daughter holding her degree was over exposed.
Promptness; good quality photos; reasonably priced.
Very quick turnaround and pictures were awesome!
Actually send the pictures before the 72 business hours. That is 9 days. It should not be overdue nor take 9 days. You have sent us the digital proofs when you solicitated us to buy the pictures. You should be much quicker to get the 6 digital photos to the people who paid $150 for 6 digital pictures. While the photos were good and we were happy with them, it was way too much time to get them.
The quality of the magnets is very poor.
The photo experience could’ve been better. There was not enough photos of the graduates to choose from.
Wonderful pictures of our son that captured the important moments of his law school graduation as they happened.
Digital downloads are too expensive!
Easy to order. Good candid shots
The insane and price of ordering pictures made me not want to purchase but I wanted those memories so I had to. I think it is crazy to expect college grads to be paying these prices for pictures. I also hardly had time i prepare for my headshot so it isn’t how I wanted it to be. Pictures should be done the hour before the ceremony since we were just standing around waiting
The product quality is very nice. It was exactly as I requested and quick.
Just Awesome pictures. Thanks
Clear resolution of photos and speedy completion of my order!
I received my pictures and both 8x10 had crease across the face of each photo very disappointed
The ability to pick your choices better and more than one at a time.
Pictures look wonderful and were shipped promptly.
In comparison to previous grad pics of other siblings these pictues did not seem to be as professional. We would have liked to have a full length formal picture. Additionally I think the photographer could have been a bit better at capturing photos when the dipolma was received. Order experience was very good however as well as the prompt delivery!
Lots of choices and many price points
Easy to order and received quickly
Unable to download multiple photos without having to pay and only got to download the one without paying because my school paid for it essentially and sent us codes. Annoying emails sent daily despite unsubscribing multiple times. Egregious prices for any physical photos and didn't even get a second to fix my hair/wasn't told I had a hair sticking out of my cap so I would have to pay for additional editing which was also outrageously priced. My last college just gave us our photos with no issues and I had about 6 taken FOR FREE no code needed. Also, the identification set up to get notified for my photos was a mess for me to set up and I couldn't even upload or take a photo, I had to use a whole different device just to do that. I'm not sure if this company is directly tired to that but it didn't help the experience at all.
I loved all the pictures! Great ceremony and photographer! GO POKES!!!!
Fast shipping. Quality photos.
Efficiency
I’ve sent an email about the quality of these expensive photos and no one has responded to me.
Ridiculously expensive
Ease of ordering, quality of prints and timeliness of receipt of order.
quality of pictures, and when we ran into a problem with a download we got a quick response and a helpful attitude!